Jeffrey R. Shaw

**** ********* **** ( Quakertown, PA 18951

215-***-****(H) abm6c0@r.postjobfree.com

Technical Support Lead / Desktop Support Technician

Dedicated and thorough team leader and technical support professional with

expertise in the maintenance, troubleshooting, and servicing of

hardware/software and peripheral devices. Valued and well-respected by

peers and customers alike to quickly resolve issues and maintain optimal

computer and information systems.

< Proven competencies in application development and implementation,

database development and management, disaster recovery site set-up and

management, and project management.

< Readily embrace challenges and respond to variety of technical

requests to serve as administrator of network, servers, routers,

switches, spam filters, desktop PC's, laptops, and thin clients.

< Team player, resourceful, and outstanding communication and liaison

skills; proven by effective interaction with management, customers,

vendors, and teams.

Technology Proficiency

Operating Systems: Windows 98/2000/XP/7, Windows Server

2000, 2003, and 2008, Mac OS, and Red

Hat Linux

Languages: Cybos, MS Access VBA, SQL, and

Progress

Software: MS Office Suite, MS Project,

ADD Energy, Open4 HR/Payroll, SAGE

Fixed Assets, Multiview GL/AP,

Franklin Fueling System Sentinel,

Automate, CAT Software, UPS RoadNet,

Solarc RightAngle, Veritas

BackupExec, Diskeeper, Exchange 2000,

SQL Server 2005, McAfee Total Virus

Defense, and CA Antivirus

RDBMS: Sybase, SQL Server, and MS Access

Protocols: LAN, WAN, TCP/IP, WINS, DNS, Active

Directory, DSL, T1, Frame Relay, and

MPLS

Hardware: HP, Compaq, Dell, Gateway, Cisco, DEC,

and Barracuda

Other: Terminal Server 2003, 2008, and Citrix

Metaframe XP

Professional Experience

BUCKEYE PARTNERS Breinigsville, PA ( 8/2008 - Present

ENERGY SERVICES TEAM LEAD

Lead and facilitate the design, development, implementation, maintenance,

and servicing of new and existing IS for refined petroleum product business

segment unit with 20 servers, 50 desktops, and 4 locations. Supervise and

direct .NET application developer and serve as first line of contact for

all systems and software support related to trading, risk management, and

refined product sales software. Participate in and support technical

functions associated with company trading, risk management, and refined

product sales applications and associated information systems. Contribute

to integration efforts as new systems are deployed or legacy systems are

retrofitted into company's business practices. Identify and prioritize

software/hardware issues and work closely with staff at all levels to

provide timely solutions. Plan, coordinate, and conduct system maintenance

and servicing with equipment and software suppliers. Authenticate and

authorize application and system level security. Create, implement, and

test appropriate backup and disaster recovery procedures. Make

recommendations to management on technology purchases to support business

as a whole. Participate in other special IT projects as warranted.

Successes & Achievements:

< Created and executed data conversion scripts from legacy Sybase to

SolarcRA SQL databases with 100% accuracy.

< Authorized and administered application and system level security to

uphold requirements of SOX and audits with 0% deficiencies.

< Developed and conducted testing procedures for SolarcRA to JDE software

data interfaces of AR, AP, and GL modules and ensured 100% data

accuracy.

< Designed, implemented, and tested appropriate backup and disaster

recovery procedures that ensured ability to failover to backup systems

within 1 hour window and minimal or no data loss.

< Configured and managed information systems and their respective

redundancy systems for SolarcRA software.

< Contributed technical expertise to provide hardware/software support

for FHO legacy and SolarcRA applications and their associated

information systems while effectively identifying, prioritizing, and

resolving any software/hardware challenges and applying timely

technical solutions.

< Spearheaded integration effort of FHO hardware/software legacy systems

into Buckeye business practices and produced an efficient support

model.

FARM & HOME OIL COMPANY Telford, PA ( 4/2000 - 8/2008

IT DIRECTOR AND IT SUPPORT ADMINISTRATOR

Managed and directed staff and operations of the IT Department and served

as IT Support Administrator with 12 servers, 80 desktops, and 5 locations.

Planned, conducted, and managed support activities related to all company

software applications and associated information systems. Prioritized

workload and delegated assignments for timely solutions. Supported

integration efforts as new systems were deployed. Communicated with vendors

and equipment/software suppliers on system maintenance and servicing

issues. Authenticated and authorized application and system level security

and designed, implemented, and tested appropriate backup and disaster

recovery procedures. Made recommendations to management on technology

purchases to meet needs of business. Administered all technical upgrades

and improvements and provided support to other areas, staff, and projects

as warranted.

Successes & Achievements:

< Designated project leader for multiple initiatives such as upgraded Win

NT servers to W2K, Exchange 5.5 to 2000, installed Citrix terminal

server environment and Barracuda spam filter, replaced frame relay WAN

circuits with MPLS circuits, developed offsite disaster recovery site,

and installed UPS RoadNet routing software and SQL Server 2005.

< Planned, coordinated, implemented, and managed major effort for

replacement of in-house developed software with ADD Energy/Multiview

software on time and within budget.

< Served as administrator and support provider of network, servers,

routers, switches, spam filters, desktop PC's, and thin clients that

resulted in more reliable hardware operation and optimal security.

< Managed Help Desk for hardware/software support and achieved expedient

resolution of technical issues.

< Designed and developed database applications in MS Access to meet

challenging data and reporting requirements of both end users and

management.

< Provided ongoing end user support and training for software

applications such as ADD Energy, Open4 Payroll, Sage Fixed Assets, UPS

RoadNet, MS Office Suite, and Windows OS that advanced employees

technical knowledge and on-the-job proficiency.

EARLY CAREER as a Programmer/Analyst, Chief Accountant, and Office Manager

with Farm & Home Oil Company.

Education & Training

B.S., Accounting

Bloomsburg State College, Bloomsburg, PA

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