Quality Assurance Manager

William R. Roberts

**** ***** ***** **** 440-***-****

Perry, Ohio 44081 ************@*****.***

SUMMARY

Quality Management professional with a strong record of leading quality and

process improvement initiatives in a range of industries including:

Construction, Distribution, Medical Equipment Manufacturing, and Capital

Equipment Manufacturing. Skill sets and knowledge include:

Lean Concepts Concurrent Engineering Concepts

Supplier Management Total Quality Management

Quality Audits Statistical Process Control Concepts

ISO 9000 Implementation GMP/FDA Regulations

Failure Mode & Effect Analysis Military Standards - MIL-STD-105D,

MIL-Q-9858A & MIL-I-45208A

PROFESSIONAL EXPERIENCE

Anthony & Sylvan Pools, Mayfield Village, OH

2009 - Present Quality Consultant

Asked to come back to work

with the Northeast Division's Warranty and Construction Departments for the

09 season. Primary responsibilities are to meet with Customers concerning

warranty related issues, determine the validity of the claim and develop a

corrective action plan to resolve. I am also managing 40 construction

projects in a 3 state area to ensure compliance to quality and design

standards.

Anthony & Sylvan Pools, Mayfield Village, OH 2000 - 2008

The nation's largest in-ground concrete swimming pool builder operating 16

divisions in 9 states with sales of $225M

Director of Quality

Recruited to design, document and implement the first Quality Standards in

the company's history, and the first in the industry based upon the

requirements of ANSI/NSPI-5. Introduced policies, procedures and work

instructions to standardize the sales and construction sides of the

business. Assisted in spearheading a "Lean Culture" that focused on

continuous improvement and the elimination of overburdening, variability

and waste.

. Developed a formal 5-day training course for Project Managers and

Construction Managers resulting in the training of 120 employees.

. Facilitated group and division level training on Lean concepts

including Kaizens, Root Cause Analysis and other problem solving

techniques.

. Identified annual cost savings of $185,000 as part of a corporate-wide

cost reduction initiative.

. Managed the customer service and warranty functions for five

divisions, including setting up partnerships with subcontractors to

provide ongoing warranty work and the completion of over 100 pools in

South Florida after the company exited the market.

. Developed and implemented various inspection checklists in both

English and Spanish to ensure work is performed to a specific standard

of quality for eight separate construction phases.

. Created a graphically rich detailed Construction Manual standardizing

each phase of construction based on best practices from around the

country.

Yuasa Incorporated, Hertner Division, Cleveland, OH ( Now Enersys ) 1996 -

2000

$80M Industrial Battery Charger Division of a $1B battery & power equipment

manufacturer.

Operations Manager

Promoted to assume responsibility for the 3-shift manufacturing operations,

production control, inventory control, mainte-nance and distribution, while

retaining full responsibility for the purchasing function. Managed 8

direct and 130 indirect employees.

. Led the Production Team in the implementation of the BaaN ERP system.

. Worked closely with the Union Committee to resolve employee issues

resulting in a 60% reduction in grievances filed.

. Maintained 98% efficiency on the production floor and 95% on-time

delivery to customers.

Manager, Quality Assurance and Purchasing

Responsible for all procurement activities to support the annual production

of 25,000 industrial battery chargers including all quality initiatives.

. Achieved annual cost saving of $60,000 and $140,000 as a result annual

supplier contract negotiations.

William R. Roberts - ************@*****.*** / 440-***-**** Page 2

. Attained positive ISO audit findings resulting in a 50% reduction of

ISO Audits by the registering body.

. Modified the supplier performance report to reflect individual on-time

delivery performance, allowing immediate follow up on poor performers

and improving on-time deliveries by 15%

Quality Assurance Manager

Responsible for implementing and maintaining ISO-9001 Quality Management

System and managing five employees in the quality assurance and document

control functions of the battery charger division.

. Member of the Starts Committee that evaluated the feasibility of

potential design projects.

. Eliminated 40 hours of non-valued added inspections per week.

. Developed and implemented an effective ECO/NPR process that allowed

changes to be implemented 50% faster.

. Restructured the management review and internal audit processes to

focus greater effort on continuous process improvement.

Premier Industrial Corporation, Cleveland, OH 1994 - 1996

Parent company for eight distinct businesses with annual sales of $1.8B

Manager, Quality Systems Support

Provided technical support for all quality related activities to eight

divisions: Akron Brass, Brooks Technology, Cadillac Electric, DA-

Lubricant, MCM Electronics, Newark Electronics, Premier MG, and TPC Wire &

Cable.

. Responsible for the training and development of all divisional

ISO implementation teams, including ISO-9000 familiarization

and the development of operating procedures and work

instructions.

. Assisted in the development of five divisional Quality Management

System Manuals.

. Facilitated training of two problem-solving teams at Akron Brass, who

generated annual savings of over $100,000.

Picker International, Highland Heights, OH 1981 - 1994

OEM manufacturer of medical diagnostic equipment with annual sales of $1

Billion

Staff Quality Specialist

Managed the quality and manufacturing engineering efforts to five engineers

in the support of eight product lines in the x-ray division. Responsible

for implementing ISO-9001 processes and procedures.

. Led a team in the development and implementation of the Materials

Kitting Project, resulting in an annual savings of $60,000 purchased

materials and overhead labor.

. Reduced items missing-in-shipment by 70% for Radiographic products.

. Maintained compliance to GMP under FDA regulations.

. Coordinated the efforts of two divisions in the successful

phase-in of the new chest x-ray system into production.

. Assisted in the reduction of approved suppliers from 800 to 150.

. Headed the Material Review Board for Radiographic products.

Senior Quality Specialist

Supervised three Quality and Manufacturing Engineers in the support of five

product lines of the radiographic product group.

. Created receiving inspection Plans for new purchased items and final

test procedures and packaging checklists for the radiographic

products.

. Resolved issues related to manufacturing through design changes

and supplier interaction.

. Performed quality audits during equipment installations to

record issues related to manufacturing and implemented

corrective actions.

. Initiated a feedback system that resulted in a dramatic

improvement in the quality of the Picker Chest X-Ray System.

EDUCATION AND CERTIFICATIONS

Bachelor of Science in Business Administration - Lake Erie College,

Painesville, OH 1993

Associate of Applied Business - Lakeland Community College, Mentor, OH 1989

Six Sigma Green Belt Certification Program - Villanova University -

Completed 4/09.

Held the following certifications: ASQ - Certified Quality

Engineer (CQE)

ASQ - Certified Quality Auditor (CQA)

S.A.M. - Certified ISO Lead Auditor Trained

Military Background: United States Marine Corps

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