Brian Wachtel

**** * **** ******, *** Creek, WI *3154

Phone: 414-***-**** (mobile)

Personal Attributes

( Self motivated

( Effective leader

( Decisive

( Ambitious

Professional Experience

2007- 2/2010 LakeSide International Trucks Inc.

Racine, WI

Shop Supervisor

Service Advisor

. Manage day to day shop operations

. Service administration

. Manage shop up keep and tool inventory

. Customer service

. Warranty coding and claims

. Control profit margins

. Dispatch and orchestrate a 12 technician, 13 bay shop

2004-2007 Cummins NPower Oak

Creek, WI

Shop Supervisor

Service Advisor

. Supervising shop operations

. Service advising

. Warranty and claims adjustments

. Scheduling clients for repair and maintenance

. Customer service

. Monitor effective labor rates

. Look up and bill out parts

2004 Ewald's Mayfair Chrysler Jeep

Wauwatosa, WI

Service Manager

. Manage service drive

. Manage customer satisfaction level

. Customer service

. Warranty claims and adjustments

. Oversee dispatching

. Monitor effective labor rates and lines per invoice

2000-2004 Ziebart International

Waukesha, WI

Store General Manager

. Hire, train and supervise shop employees

. Manage profit and loss margins

. Increased profitability and sales on average of 28.5% annually

. Inventory control and ordering

. Area IS troubleshooting and support

1998-2000 Venus Ford Cudahy, WI

Service Advisor

. Service advising

. Warranty and claims adjustments

. Scheduling clients for repair and maintenance

. Customer service

1994-1998 August Schmidt Company West

Allis, WI

Diesel Mechanic

Shop Foreman (1995-1996)

. Repair and maintenance of heavy and light duty trucks

. Repair and maintenance of refrigeration units

. Electrical diagnostics

. Fabrication

. Welding

1988-1994 Allen's Sales and Service

Muskego, WI

Mechanic

. Automobile maintenance and repair

. Drivability diagnostics and repair

. Scheduling clients for repair and maintenance

Professional Certifications

Commercial Driver's License (classes B & C)

Ford Lincoln Mercury Commitment to Excellence Certification

DILHR Certification of Training

Education

1988-1992 Muskego High School

Muskego, WI

Interests/Accomplishments

Acted as general contractor and laborer in construction of two

personal residences

. Operating heavy construction machinery

. Designing, planning and constructing various household remodeling

and finishing projects

. Riding, repairing and modifying recreational vehicles

. Hunting, fishing and outdoor activities

. Personal fitness and health

. Passion for helping others

Contact this candidate