Customer Service Manager
Resume:
BEVERLY JONES
****A Memory Lane, Springdale, AR *2764
Phone: 254-***-**** **************@*******.***
SUMMARY OF QUALIFICATIONS
* ****** ** ********** ** Human Resources duties and responsibilities
Certified on Microsoft Office 2007(Vista and XP) on 1/1/2010
90 clinical hours completed as an Activities Director
3 years of field marketing and merchandising experience mainly in electronics
Promoted ahead of peers as a CNA floor manager during 2 years of experience
Proficient in plan o grams
I am trustworthy and dependable, and show initiative
Current Arkansas Drivers License and Vehicle Insurance
PROFESSIONAL EXPERIENCE
Assistant Staffing Coordinator/ Receptionist
Home Instead Senior Care
Rogers, Arkansas
Sept 09 Jan 09 $8.50 an hour
Experienced in an office environment answering phones, submitting data, and utilizing
office equipment to make copies, fax, and mail documents
Conducted staffing of clients and caregivers
Screened resumes and applications for the most qualified candidates
Gave orientation to new hires by briefing them about company policies, standards, and
procedures
Provided excellent customer service and respect to all clients and caregivers
Prepared payroll checks and logged amounts into the BOSS software
Also worked as a fill in caregiver if needed
Customer Service Rep
PRC (Verizon Wireless)
Colorado Springs, Colorado
Sep 07 Oct 07 $11.50 an hour
Experienced in accepting inbound customer service calls and using ACSS software to
troubleshoot and solve the customer’s issues and questions
Product Knowledge and Demonstrator
Action Link (Independent Contractor) Longview, TX,
and Colorado Springs, CO
Nov 06 Feb 08 $12.50 an hour
I was required to study products online and travel to different store locations and explain
product functions and perks to the employee’s to increase sales and profits
I occasionally set up product demonstration tables to boost sales in various store
locations
Field Marketing Specialist
Creative Channel Services
Longview, Texas
Dec 05 Aug 06 $20.00 a job
I traveled to different stores and asked the employee’s how the different products were
selling and conducted inventory
I was an independent contractor for CCS
Counter Clerk
Blockbuster Video
Henderson, TX
June 04 Oct 04 $7.50 an hour
I provided excellent customer service for customers and cashed them out at the
checkout counter
I restocked and sorted movies and video games
Conducted cleaning of floor, back room, counter, and windows to standard
Supervisor Assistant/ Secretary
Alpha Omega Cleaning
Longview Texas
Sep 03 Nov 06 $8.00 an hour
Cleaned houses and offices to customer satisfaction
Conducted inventory of supplies and equipment
Experienced in taking phone calls, and scheduling appointments
C. N. A / Pediatrics
Nacogdoches Medical Center
Nacogdoches, Texas
May02 to Sep 02 $9.75 an hour
Worked as a unit secretary filling charts, making name tags and wrist bands, and
responded to patient calls
Checked patient vital signs, collected UA specimens, measured intakes and outtakes
Provided excellent customer service while further assisting the patients and ensuring
that I prepped for the next shift
Answered telephone calls and completed necessary documents.
I worked on the Labor and Delivery in the Neonatal unit
C.N.A / Night Shift Floor Manager
Kingsley Place Assistant Living
Henderson Texas
Aug 01 to Jan 02 $9.00 an hour
Checked the patients current condition, and assessed accidental injuries
Passed out medication and ensured patient took prescribed amount
I supervised and mentored my subordinates to ensure that they were performing to
standard
Ensured that laundry was completed and distributed properly
Filled in patient data including prescriptions, checked doctor’s notes, and personal data
on the charts provided
EDUCATION
Bryan College
Rogers, Arkansas
Microsoft Office 2007 certification
Strategies for Success
Windows Vista and XP training
Kilgore College
Activity Director Certification awarded
Spring 2009 90 clinical hours completed
American Academy
Miami, Florida
High School Diploma
[2001 2002 ]
ADDITIONAL SKILLS
Certified in Microsoft Office: Excel, Power Point, Works, Word, Outlook
Well experienced in inbound and outbound phone etiquette
Additional Experience from life:
I helped take care of my elderly grandmother in our home and helped her with many of
the caretaking duties. I also have two children and have survived two deployments as my
husband was in the service. I have managed the home while he was gone and have
taught children’s choir at my church pre k 1st grade.
REFERENCES
Brenda Thompson Cell: 903-***-****
Dorothy West Cell: 903-***-****
Beverly Ham Cell: 806-***-****
Brittney Rountree: 903-***-**** April
Dawson: 903-***-****
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