Customer Service Technical Support

James A. Walker

*** **** *********** *****. ( Stone Mountain, Georgia 30083 ( (770)

***-**** ( ********@***.**

Technical Support Professional

Technical Issue Resolution / Equipment Configuration / Internet Software

and Word Processing Software Specialist

Talented, results-producing Technical Support Professional with a proven

record of accomplishment in remote support in troubleshooting High Speed

Internet Access, Software, Hardware and Network Infrastructures. Solid

leadership skills; able to provide superior team support in any setting.

Skillful at communicating with management, clients, and internal

departments to coordinate overall technical solutions.

Wireless Network Systems Desktop Applications Support

Network Management and Monitoring Equipment Electronic Testing

Systems

LAN/WAN Bandwidth Management Team Building & Management

Internet Circuit Provisioning Customer Service

A+ Certified Skills/Administration

Certified Help Desk Professional

Professional Experience

TECHNICAL ANALYSTS, 2007 - 2009

LODGENET INTERACTIVE COOPERATION - Marietta, Georgia

Provide technical support for Lodgenet products and services to customers,

field service representatives, installation technicians, 3rd party

providers and internal departments. Perform remote support and

troubleshooting for High Speed Internet Access systems, software, hardware

and digital servers. Routed incoming calls to corresponding departments.

Compile data and manipulate reports.

. Provided phone support for over 1000 hotels experiencing technical

difficulties accessing their high speed connection (LAN or wireless)

. Troubleshooting hardware equipment, including Servers, Access Points,

Switches, Modems, Circuits, etc.

. Used software application for troubleshooting, Clarify, Morbo/putty,

Gatekeeper, Outlook, Linux platform.

ITR-ENPOINTE TECHNOLOGIES, 2003 - 2008

FIELD SERVICE TECHNICIAN - Tucker, Georgia

Installed, troubleshot and maintained electrical and electro-mechanical

equipment and supporting electrical distribution systems. Tested equipment

and tested development, fiber optics, RF, audio, digital, used schematics,

cabling diagrams. Installed hardware and software pertinent to company

needs.

. Provided technical support for five Atlanta Public Schools

. Provided troubleshooting and repair on computer systems, and network

issues.

. Provided support on hardware, software, LAN/WAN infrastructure, and

education specific applications

RANDSTAD STAFFING, 1991- 2000

VARIOUS TEMPORARY ASSIGNMENTS FOR MULITPLE COMPANIES:

Placements Included:

--Atlanta Public School; Client Support Technician

--Global Computers; Network Associate

--State Farm Insurance; Printer Operator

--Computer Exchange LTD; Hardware Analyst

--Sabre Group, INC; Lead Customer Support Manager

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