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Customer Service Manager

Location:
Hagerstown, IN, 47346
Posted:
March 09, 2010

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Resume:

Bonnie L. Sharp

*** ***** ********** ****

Hagerstown, Indiana 47346

Cell: 765-***-**** Home: 765-***-****

Email: abm5qi@r.postjobfree.com

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PROFILE

Highly motivated, results oriented individual with more than 20 years

experience in a fast-paced manufacturing environment. Key roles include

Operations, Materials, and Plant Management. A hands-on leader with an

open managerial style who is effective at creating and motivating a team

to achieve its highest potential. Skills include excellent customer

service, sales experience, quality assurance details, strategic planning,

project management, lean manufacturing, continuous process improvements,

creative problem solving and human resource skills. Talented, dedicated,

and resourceful individual with the ability to multitask and make

decisions under pressure while adapting quickly to changing priorities.

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EXPERIENCE

Cascade Die Casting, 7441 S. Division Street, Suite A1, Grand Rapids, MI

49548 - August 2006 - December 2008.

Great Lakes Division, Sparta, Michigan - Operations/Materials Manager

Pacific Division, City of Industry, California - Operations Manager

. Improved production reporting and scheduling tools for all

manufacturing operations.

. Utilized sales forecasting and capacity planning tools to manage

personnel needs - resulting in 60% overtime reduction.

. Created action plans for all departments to improve performance

levels.

. Responsible for hiring and/or firing personnel to build and develop

team environment.

. Foundry safety improvements - received Perfect Safety Award from

NADCA.

. Assisted with the development and implementation of fiscal business

plans with Leadership Team; included modifications of Quality

Management System, Lean Manufacturing Training Pilot, goals and

objectives for all departments, manning and staffing levels, as well

as P & L responsibilities for Great Lakes Division.

. Analyzed Pacific Division operations for future stability, sales and

growth potential.

. Developed scheduling tools for level loading of production

requirements.

. Improved customer satisfaction, communications and on-time delivery by

25%.

. Implemented cost savings to reduce waste - excess inventories, labor,

overtime costs, expenses, and expedited freight charges both in house

and at sub-contractors.

. Effectively managed all plant operations through facility shutdown

procedures.

Amcast Automotive, Gas City Plant, 100 Amcast Dr., Gas City, Indiana 46933

- Materials Manager: April 2005 - July 2006. Materials/Plant Manager:

February 2006 - July 2006. Transferred from Richmond, Indiana facility.

. Assisted with implementation of kanban tools resulting in 20%

inventory reduction.

. Improved customer service, shipping performance, and communication

with all customer locations and supplier base - maintained 100%

delivery performance.

. Assisted with the successful launch of 14 new wheel styles in 2005.

. Effectively managed all plant operations through bankruptcy and

facility shutdown.

Amcast Automotive (General Aluminum), 1561 N.W. 11th Street, Richmond,

Indiana 47374 - September 2002 - April 2005.

Plant Manager/Operations and Materials Manager - August 2004 - April

2005.

Operations Manager/Materials Manager - September 2003 - August 2004.

Materials Manager - September 2002 - September 2003.

. Responsible for all departments and operations of Aluminum Casting

Foundry, including profit and loss responsibilities.

. Successful negotiation of 6-year union contract resulting in $2/hour

wage concession.

. Implementation of lean manufacturing principles (APS and World Class

Initiatives).

. Safety and lost time accident improvements of 300%.

. Productivity - 40% improvement, Sales per FTE - 39% improvement.

. Overtime reduction of 13% with scrap reduction of 41%.

. Responsibilities included all areas of materials, inventory control,

purchasing including MRO and raw materials, customer service and

production scheduling.

. Inventory cost reduction of 25% with on-time delivery improvement of

55%.

. Expedited freight cost reductions - 100% improvement.

Dana Corporation - January 1985 - September 2002.

Richmond, Indiana - Production Control Scheduler/Customer Service

Coordinator: August 1993 - September 2002.

Fredericktown, Ohio - Materials/Production Control Scheduler:

September 1990 - July 1993.

Athens, GA - Export Services Manager: January 1988 - September 1990.

Hagerstown, IN - Customer Service Specialist: January 1985 - January

1988.

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EDUCATION

Indiana Wesleyan University - Bachelor of Science in Business Management

Degree - Summa Cum Laude honors. GPA 3.9.

Indiana Vocational Technical College, Richmond, Indiana: Associate Degree

- Business Science. Dean's Award recipient. GPA 4.0.



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