Quality Assurance Manager

Phillip B. Graben

*** ****** ******

Hamilton, Al 35570

205-***-****; ********@*****.***

GOALS AND OBJECTIVES

Obtain a position in a challenging environment with growth opportunities.

EDUCATIONAL BACKGROUND

University of North Alabama, BS Accounting, May 1986

CERTIFICATIONS AND TRAINING

Certified Quality Engineer & Technician

QS/ISO Lead Assessor Training (IRCA Certified)

WORK EXPERIENCE

NTN Bower Corporation (Tapered Roller Bearing Manufacturer)

Quality Assurance Manager (December 2008 to October 2009)

. Reports directly to Corporate Quality Manager

. Supervises all Quality Assurance Activities at Hamilton Plant

. Assigns job duties for Quality personnel and completes evaluations

. ISO Management Representative for Hamilton Plant

. Develops new company wide Quality Procedures and Audit Requirements

. Improves processes with APQP and Model Line Development by Department

. Staff member for Hamilton Plant daily operation management

. Completes Corrective action in 8D, 5 Why and 5P formats

. Manages budget and departmental spending to Business Plan requirements

. Responsible for Continuous Improvements in product Quality functions

Quality Assurance Engineer (September 2008 to December 2008)

. Reports directly to Quality Manager

. ISO Auditor for departmental scheduled auditors (3 Shifts)

. Prepared PPAP, FMEA, Process Flow Diagrams as required by customer

. Develops new company wide Quality Procedures and Work Instructions

. Prepared customer samples to print and packaging requirements

. Revised and developed standards for corporate, customer and ISO

compliance

. Supervised department in absence of Quality Manager

. Monitored floor processes to print and visual PAS standards

Harden Manufacturing (Furniture)

Quality Control Director (April 2004 to August 2008) LAID OFF

. Reports directly to Corporation President

. Supervises all Quality Assurance Activities at 7 locations

. Assigns job duties for Quality Assurance personnel at each location

. Coordinates all domestic and import product Quality Issues

. Develops new company wide Quality Procedures and Audit Requirements

. Works directly with customer on corrective action (ECR) for QA issues

. Sets packaging standards for new and product improvements

. Audited suppliers for ongoing compliance and requirements for new vendors

. Responsible for samples and market furniture delivery and inspection

. Interviewed new employees for job placement in the Quality Department

Harden Manufacturing (Continued)

Corporate Quality Manager (December 2001 to March 2003)

. Reported directly to Corporation President

. Designed and implemented Quality Program for 6 locations

. Developed set of job responsibilities for Quality personnel at each

location

. Implemented Corrective Action planning program and assigned

responsibility

. Designed and implemented Document Control system for all locations

. Trained operators on Standard Operator Quality requirements

MTD Corporation (Manufacturer of Lawn & Garden Equipment)

Quality Engineer (March 2003 to April 2004)

. Maintained calibration program and ensured it met ISO Standards

. Coordinated receiving inspection operation and staffing

. Led and participated in monthly Lean Improvement Events

. Ensured compliance to QE document control procedures including rewrite

. Conducted 8D corrective action meetings for solving Quality Issues

. Supervised QC Lab, Press/Weld, Tiller Line QC Staff

AllSteel Panel Plant (Office Furniture-Division of HON)

Quality Manager (December 2000 to November 2001) (Plant Closing)

. Managed all Quality Functions in Staff level position

. Served as ISO 9002 and UL Management representative

. Ensured compliance with Corrective and Preventive Action Planning

procedures

. Supervised Document Control, Calibration, and Internal Auditing systems

. Employed Kaizen methods to support Lean Manufacturing requirements

. Supported and participated in RCI Teams to improve Quality and

Productivity

. Conducted two-way meetings with floor members to react to Quality issues

NTN Bower Corporation (Tapered Roller Bearing Manufacturer)

(October 1988 to December 2000)

QA Project Engineer / Lead Auditor (July 1997 to December 2000)

. Supervised Metrology and Gage Repair lab staff/18 QA Techs periodically

. Completed PPAP's, FMEA's, and Control Plans per AIAG Standards

. Trained and certified new QS 9000 Internal Auditors

. Outsource Quality Coordinator for machining contractors

. Coordinated Measurement System Analysis per AIAG Standards

. Responded to customer complaints using 8D analysis

Cost Accountant and Supervisor (November 91 to July 97)

. Supervised responsibilities of Accounting Department

. Maintained Capital Assets program and calculated tax and depreciation

. Involved directly with Business Plan development and analysis

. Planned and implemented plant-wide annual Physical Inventory

. Completed month and year end statements and financial analysis

Quality/SPC Tech (October 88 to November 91)

. Analyzed manufacturing processes using valid statistical techniques

. Maintained and updated customer reports and daily audit requirements

. Performed ECAP's for new and retrofitted equipment

. Performed Gage analysis and product testing with precision lab equipment

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