Quality Assurance Manager
Resume:
Oscar Zan Loud III
Cumming, Georgia 30040 ****@***.***
KEY PROFESSIONAL ACCOMPLISHMENTS
. Successfully lead the technology consolidation of multiple offices of
Ernst & Young LLP. These projects involved swinging over communication
services, and transporting and configuring the TCP/IP network equipment
at the new location.
. Designed and maintained support services and management programs to
support the Cap/Gemini separation from Ernst & Young LLP.
. Chair of Transition Committee, developing strategic plan to integrate
capability maturity model framework into Riverside Department of Social
Services technology organization.
. Increased efficiency of Ernst & Young's technology support group by 25%
through matrix organizational structure that allowed for responsive shift
of experts to meet user needs.
. Honorably discharged from the United States Air Force after six years of
active duty service.
PROFESSIONAL EXPERIENCE
Kimberly Clark - Alpharetta GA
Sep 2009 - Present
Kimberly-Clark is a leading global health and hygiene company
Quality Assurance Coordinator
. Plans, coordinates, and implements the quality management and quality
improvement programs for a Kimberly-Clark healthcare organization.
. Monitors and provides assistance with quality assurance and FDA
compliance functions via lotus notes and excel.
. Provides consultation and direction to ensure programs and services are
implemented at the highest standards and customers receive the highest
level of quality care.
. Responsible for ensuring policies and procedures are monitored and
updated within SharePoint to include regulatory changes.
. Provides daily order to cash analysis on SAP R3 systems including
establishing standards and requirements, evaluating and directing
enhancements, and implementing solutions.
Thomson/Reuters - Atlanta. GA Jan 2007- July 2009
World's leader of intelligent information for businesses and professionals.
Software Quality Assurance Leader
Grow organizational "Big Picture" focus on Quality Assurance assessments,
evaluations and implementation of industry best practices coupled with
technology environment, leading disparate test groups, defect tracking,
resolution and quality reporting utilizing visual studio team foundation
server coupled with HP Quality Center, Quick Test Professional and Load
runner.
. Augment processes that QA utilizes to ensure that products associated
with hardware, software and documentation are monitored and audited to
ensure compliance with methodology, policy and standards.
. Responsible for the overall Quality implementation review process which
includes performance and load testing, regression testing impact
assessments, ensuring compliance, scheduled checkpoints, periodic
management reporting, document change management reviews and audits.
Equifax - Alpharetta. GA Jan 2006-Oct 2006
Leading credit reporting data organization
Quality Assurance Manager
. Created monthly metric reports utilizing Quality Center to brief staff on
where key system bottlenecks were occurring in development lifecycle.
. Responsible for the creation and executing Test Plans, Test Cases, QA
Methodologies for both Manual and Automated Testing environments Authored
plan to improve software development process, consolidate / upgrade
servers and establish consistent hardware / software standards to
eliminate unstable, highly mixed operating environment.
. Performed Automated Testing using WinRunner, and Quick Test Professional
for Functional testing.
Riverside County Department of Social Services - Riverside, CA May
2004-Jan 2006
Public social service technology organization.
Senior Business Analyst
. Facilitated business units with coaching and oversight concerning
regulatory compliance requirements pertaining to HIPAA privacy and
information security legislation.
. Developed standard process documentation for business units to help
develop and educate staff of appropriate use.
. Responsible for performing automated testing for both Web and GUI
applications using Rational Unified Process (RUP) utilizing Rational
Clear Quest and Clear Case.
. Developed assessment documentation outlining systems dependency risks for
Department, and made recommendations to improve overall availability of
systems.
. Initiated Knowledge Repository and Project Office Intranet to store all
documentation in centralized location.
PROFESSIONAL EXPERIENCE (continued)
Independent Contractor
. Provided "soup-to-nuts" analysis of business processes and systems
implementation best practices documented into change management guide for
Riverside County Department of Social Services technology organization
tackling various quality and support challenges.
. Subsequently hired fulltime with County of Riverside Department of Social
Services in September, 2004.
Software Management Consultants, Inc. (SMCI) - Los Angeles, CA Jun
2003-Mar 2004
Client: Amgen Pharmaceuticals
ERP- Compliance Manager
. Managed team of eight business and technical analysts in four countries
(India, Japan, Australia and Puerto Rico) who provided technical and
functional support for numerous aspects of newly established ERP system,
while setting very definitive goals and performance targets for team to
meet at appropriate project milestones.
. Led cross-functional team meetings to develop and implement business
solutions and optimize operations, conduct impact analysis of new
products, systems, upgrades and changes for department/ functional areas,
and evaluate systems and business processes for ITIL feasibility.
Ernst & Young LLP - Irvine, CA Sep 1996-May 2003
Professional Tax & Accounting
Area Technology Services Manager
. Managed continual upgrading of procedures and equipment to maintain
currency with technological progress, economic change, and business
needs.
. Planned and managed IT control reviews to assess compliance with and
recommend control activity improvements for requirements related to
Sarbanes-Oxley Act.
. Established and maintained overall project communications strategy for IT
including weekly status reports with components updates of each project
to be sent to senior management and client support project team members.
Providence Investment Counsel - Pasadena, CA Nov 1995-Aug 1996
Private Investment Banking Firm
Senior Systems Administrator
BDO Seidman LLP - Los Angeles, CA Sep 1993-Oct 1995
Professional Tax & Accounting
Systems Administrator
FORMAL EDUCATION
The University of Phoenix - Phoenix, AZ
Masters of Arts in Organizational Management 2004
Bachelor of Science in Business Administration 2000
TECHNICAL SKILLS:
Visual Basic Visual Studio Windows Server 2007
VB.Net SQL Windows 95/98/2k/NT/XP
Tomcat MS Access
Oracle HTML
SQL Server
PROFESSIONAL TRAINING
. Software Project Management
. Software Testing and Inspection Methods
. Quality Assurance Implementation
. ITIL (Information Technology Infrastructure Library) Methodologies and
Standards
. Introduction to Information Technology Service Capability Maturity Model
(CMM)
. Implementing Change
. Creating Service Culture: Service Leader's Role
. Leadership Strategies: Team Leadership
. Staff Development and Teambuilding Skills
. Strategic Planning and Advanced Project Management
METHODOLOGIES
. Software Testing
. Business Modeling
. Iterative Development
. Software Project Planning
. Configuration Management
. Information Technology Process Management & Auditing
. Software Lifecycle Development
. Software Quality Assurance - Process and policy analysis
. Statistical Analysis - Application performance and usage
. Enterprise Resource Planning (ERP)
PROCESS FRAMEWORKS
RUP, CMM, ITIL, TMM, SCRUM, GMP-Good Manufacturing Processes
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