Mark J. R. Woodyard **** Bello Panorama . San Clemente, CA 92673

Cell: 949-***-**** . Email: abm5nv@r.postjobfree.com

Senior Project Manager

EXECUTIVE LEVEL PROJECT MANAGEMENT PROFESSIONAL OFFERS 15 YEARS OF

PROFESSIONAL "BIG 4" CONSULTANCY WITH EXTENSIVE EXPERIENCE IN PROJECT AND

PROGRAM DELIVERY. EXCEPTIONAL ABILITY TO LAUNCH NATIONAL PROGRAMS AND

MANAGE DIVERSE AND DISPERSED PROJECT TEAMS, WITH EMPHASIS ON VENDOR

MANAGEMENT, BUSINESS PROCESSES, AND TECHNOLOGIES THAT SUPPORT A VARIETY OF

KEY BUSINESS FUNCTIONS. CONSIDERABLE EXPERIENCE IN DELIVERING BUSINESS

INTELLIGENCE, CRM AND FINANCIAL SERVICE TECHNOLOGY SOLUTIONS.

Professional Experience

BUSINESS ADVISORY

SERVICES

2008 - PRESENT

. INTERIM COO FOR A START-UP STAFFING COMPANY, HEALTHSHIELD STAFFING

ASSOCIATES. AREAS OF FOCUS INCLUDE GROWTH, MARKET DEVELOPMENT AND

TECHNOLOGY STRATEGIES, RECRUITING, VENDOR MANAGEMENT AND DEPLOYMENT OF

PRODUCTIVITY AND APPLICANT MANAGEMENT SOFTWARE.

. Contract advisor and content developer for three internet product and

service companies. Emphasis is on building customer loyalty,

collecting customer satisfaction metrics, and enhancing site content.

Accenture, El Segundo,

CA

2007 - 2008

CLIENT: - AUTOMOTIVE FINANCIAL SERVICES

DIRECTOR OF PROJECT MANAGEMENT

. In an organization that is slow to embrace process change, quickly

redesigned a project management organization and reduced turnover from

20% to 4% by defining operational project management processes and

utilizing performance metrics to drive decisions and change.

. Built organizational excitement through advanced client involvement in

conceptualization, analysis, requirements, design and prototyping of

process and work flow changes.

. Designed and deployed operational processes supporting resource

allocation, selection, on-boarding, performance management, and off-

boarding.

. Re-defined staffing agency engagement rules, and reduced the number of

providers resulting in higher quality candidates and reduced time to

interview, select and staff project managers.

Client: - National Property & Casualty Insurance Company

STRATEGY PMO MANAGER

. Drove a national strategy initiative to analyze and define gaps in

policy holder and agent satisfaction and to recommend specific actions

to increase satisfaction. Delivered a customer satisfaction IT roadmap

based upon synthesized customer and agent input.

. Executed all PMO processes and communicated critical project metrics

and recommendations to divisional president, program directors and IT

leaders to provide maximum time to react to address program issues.

. Oversaw a financial data warehouse strategic recommendation focused on

improving finance and actuarial decision making capabilities.

Developed an architectural recommendation, assisted in defining key

performance metrics and drivers, defined scope, and drove completion

of proposed value delivery release schedule.

Option One Mortgage, Irvine,

CA

.2006 - 2007

SENIOR PROJECT MANAGER

. Enabled Option One to accelerate purchase and selling of mortgage

loans thru deployment of a centralized warehouse lending solution.

Oversaw design and development of work flow processes leading to

reduced acquiring, processing and selling residential loans from 5

days to 1 day

. Defined organizational requirements and liaised between Option One and

solution vendor to ensure functional and technical specifications were

delivered

. Coordinated resolution of legal, accounting and security issues

affecting deployment structure. Performed an operational due diligence

to assess efficiencies, security, risk management and use of

technology

Independent, Southern

CA

2004 - 2006

SR. LOAN OFFICER / ACCOUNT EXECUTIVE

. A TOP 5% PERFORMER AS MEASURED BY LOAN ORIGINATIONS. DROVE BUSINESS

EFFICIENCY BY DESIGNING AN END-TO-END TRAINING PROGRAM FOR NEW AND

LIGHTLY EXPERIENCED LOAN OFFICERS USING SKILLS HONED DURING PRIOR

CONSULTING ENGAGEMENTS. RECOGNIZED AS A PRODUCT SPECIALIST FOR A, ALT-

A, AND SUB-PRIME INVESTORS.

Argent Mortgage, Irvine,

CA

2003 - 2004

DIRECTOR, BUSINESS STRATEGIES

. Directed and launched national roll out of sales force tools to

provide critical account profitability and performance metrics to a

500 member sales force. Dramatically improved sales force ability to

"top-grade" accounts and increase account penetration. Managed a

diverse team comprised of vendors, contractors, shared IT staff and

business leaders.

. Drove an increase in customer knowledge through deployment of Epiphany

automated campaign management solutions. Results included improved

broker loyalty and greater share of loan portfolio. Coordinated input

from sales and marketing executives, and subject experts to define

requirements, prioritize delivery and conceptualize the future.

. Recommended a comprehensive loan fraud detection solution through

prototyping and sponsor defined selection metrics, and developed

implementation and work flow change plans. Result greatly improved

ability to identify and react to loan fraud earlier in the loan

underwriting and approval process.

Gradepoint Inc, Detroit,

MI

2002 - 2003

DIRECTOR, SOLUTION DELIVERY

Directed a team of developers in delivering critical web based

training programs covering such areas as HIAA for Continuum Health

Partners (CHP)

Specified high level training architecture and objectives, and

monitored development, testing and training effectiveness

. Networked within CHP and identified and qualified sales opportunities

within CHP and their outsourcing partners leading to new contracts and

extending our relationship with CHP

Ernst & Young (CGEY), Irvine,

CA

..2000 - 2001

SENIOR MANAGER

Founding member of CRM team focused on building a CRM practice and

capability. Developed go to market strategies and partnered with

leading vendors in developing customized end-to-end solutions

. Directed a CRM turn-around effort for Lucent/Avaya resulting in

improved business customer relationships and additional add-on work

for the firm

Price waterhouse, Costa Mesa,

CA

1994 - 2000

PRINCIPAL CONSULTANT

Client: - Gateway, Inc.

. LED A CLIENT TEAM IN SELECTING A BUSINESS INTELLIGENCE ANALYSIS AND

CAMPAIGN MANAGEMENT TOOL THROUGH COMPREHENSIVE PROOF-OF-CONCEPT

APPROACHES AND CLIENT DRIVEN CRITICAL FACTORS LEADING TO SELECTIONS

BASED ON FUNCTIONAL STRENGTH

. Led a mixed team of consultants and client staff in deploying business

intelligence and campaign management capabilities through strong

project management and a disciplined client management focus

. Executed a proof-of-concept with Cognos and Microstrategy using client

data and requirements resulting in a very confident vender selection

Client: - Ford Motor Credit

. LED THE BI/DW SELECTION PHASE BETWEEN ORACLE AND HOLISTIC SYSTEMS

UTILIZING RANKED CUSTOMER REQUIREMENTS AND PERFORMANCE TESTING

. Designed and implemented data warehouses supporting branch

profitability and disposition of vehicles upon auto lease expiration.

Led a proof of concept effort to select a data warehouse technology

base

Client: - Transamerica Commercial Finance Company

. MANAGED A GROUP OF THIRTY PROGRAM DEVELOPERS IN CONVERTING NINE

HUNDRED BATCH AND ONLINE PROGRAMS FROM AN IBM PLATFORM TO AN HP T500

PLATFORM. DEVELOPED AND COMPILED A COMPREHENSIVE ORIENTATION GUIDE AND

CONDUCTED TRAINING SESSIONS IN SUPPORT OF A NEW FINANCIAL OPERATING

SYSTEM THAT RAN THE COMMERCIAL FINANCE BUSINESS

Education and Affiliations

MARSHALL SCHOOL OF BUSINESS, UNIVERSITY OF SOUTHERN CALIFORNIA

MBA, 2009

University of Michigan-Dearborn

B.S.A. - Finance and Management Information Systems

Project Management Institute Member

Project Management Professional (PMP) Certification in Process

California Dept of Real Estate Sales License

Series 6 and 63

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