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Project Manager Customer Service

Location:
San Diego, CA, 92129
Posted:
March 09, 2010

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Resume:

Confidential Resume of

John A. Nelson

***** ******* ***.

San Diego, CA 92129

414-***-****

abm5l4@r.postjobfree.com

* ******* **********

* ********** *********, ********** ********* Teams

An innovative thinker and tactical planner that executes strategic

planning, Web / Internet technology development and brand identity projects

and programs flawlessly. A team molder and consensus builder with solid

technology, relationship and client management skills. Years of proactive

team leadership, methodology development and management, global

initiatives, new business startups, technological implementation, project

life cycle management and customer service fulfillment success. Persistent

and persuasive to consistently overachieve objectives. Offer multifaceted

perspective with understanding of today's conditions, programs and

alliances to customize and integrate leading-edge strategies and

technology.

1 CAREER TRACK

Carat Fusion. San Francisco, California

FREELANCE SENIOR PROJECT MANAGER Mar 2008 - Jul 2008

Contracted as a short-term Freelance Senior Project Manager to the

Seagate account working on multiple web initiatives.

> Developed execution plans for multiple web and media initiatives.

> Managed brand development for on line and marketing materials for

the new Maxtor product - BlackArmor.

> Planned and managed discovery and design activities for a

redesign/consolidation of

Maxtor.com/Maxtorsolutions.com/Maxstore.com for the Seagate account.

Avenue A Razorfish. Chicago, Illinois

FREELANCE PROJECT MANAGER Jul 2007 - Feb 2008

Contracted as a Freelance Project Manager to the Kraft account managing

the development of a kids focused destination site for Capri Sun.

> Developed execution plan for a year long program that included base

site development, along with three promotional sitelets in

cooperation with Nickelodeon.

> Managed full life cycle development of the Capri Sun Kids Baseline

site, and Nickelodeon KCA awards promotional sitelet for Capri Sun.

TRIBAL DDB. Chicago, Illinois

SENIOR PROJECT MANAGER Jun 2005 - July 2007

Originally contracted as a Freelance Project Manager to the State Farm

Account at Tribal DDB before coming on board full time, I was tasked

with the responsibility to manage an infrastructure upgrade of the

hosting environment for this Account. I was also tasked to manage the

Internet development portion of an integrated media campaign by State

Farm focused on the young adult market. Specifically I:

Confidential Resume of

JOHN A. NELSON Page 2

> Managed the vendor selection process and implementation of a new

dedicated hosting environment for State Farm websites developed and

managed by Tribal DDB. Following implementation of this new

dedicated hosting environment managed the migration of several high

profile State Farm websites to this new environment.

> Managed full life cycle development of on-line/media portion of an

integrated national campaign by State Farm targeting young adults

with traffic driven to the site by DRTV, event planning, media buys

and traditional advertising (http://www.nowwhat.com). On-line

development portion was based on Flash 7.0 created in Flash

Professional MX, with XML hooks into back end data and a middle tier

for data handling and server side functionality

> Ran two projects, one an ASP.net 2.0 implementation for

build/deployment of a highly functional portal for health

care/sports trainers professionals by Gatorade. The other a Java

based project, utilizing middle tier open source (Jboss) with an

open source CMS (atLeap) for a highly visible travel site.

CIBER, INC. San Francisco, California

SENIOR PROJECT MANAGER Jul 2002 - Aug 2004

Managed a large scale multi-phase On-line Payment Services

implementation for the City and County of San Francisco. This 12 month

project entailed a .net implementation of payment portal technology,

integration with numerous back end legacy systems, with robust

development of functional services, data management, payment processing

and on-site program development/implementation. Service functionality

delivered - On-line Parking Tickets payments, permitting application

for the request and purchase of Building permits, Property Tax payment,

Birth & Death Certificate orders, On-line Reservation

System for Civil Ceremonies, On-line Traffic Citations Payment, On-line

Business Payroll Tax payment and Business Registration Renewal.

> Coordinate activities and planning across multiple department,

contractors and internal/external development resources.

> Developed & Implemented a Master Project Plan and associated PMO

guidelines/rules of the road.

> Maintain status, issues, and risk mitigation; communication with key

stakeholders and SME's.

REDLEAF GROUP, INC. San Francisco, California

PROJECT MANAGER Aug 2000 - Jun 2002

Manage project and program activities for this technology venture

capital funding organization. Created service offering and program

activities of strategic and technology services that map to the

business life cycle of partner companies. Developed vision, plans and

best practices critical to organizational efficiency and business

growth orchestrating early business startup programs and systems for

client partner companies. Lead strategic consultants, technology

architects and creative / marketing / branding personnel on daily

basis.

> Create, develop and manage wide range of client-centric services

encompassing Early State Strategy Assessments, Business Building &

Technology Services and Late Stage Strategy for Business

Realignment. Assist clients companies to identify relevant services;

provide customized sales and service fulfillment presentations;

consistently liaise with clients to ensure high level of

satisfaction.

Confidential Resume of

JOHN A. NELSON Page 3

> Craft, propel and manage new / early stage business life cycle

services, including market / opportunity identification and

validation, competitive analysis, business plan development, product

/ service definition, technical infrastructure architecture and

design, market entry planning and initiation and marketing protocols

and procedures.

IXL ENTERPRISE, INC New York, New York

ENGAGEMENT MANAGER - Apr 1999 - Aug 2000

For Client JPMorgan Chase

Demonstrated strong planning, organizing and leadership skills to set

priorities for multiple business and technology development activities

for Manhattan-based client dot com business entities in excess of

$2,000,000. Exercised innovative and resourceful thinking to identify

opportunities, effectuate action and create superior, cost-effective

global business system solutions. Fostered cooperation, communications

and consensus among groups. Led technology development personnel;

worked closely with client management staff; instituted highly

effective solutions and strategies.

> As Engagement Manger (and playing a dual role as Senior Account

Director), directly guided Chase Manhattan Bank client management

and project delivery variables. Led wide variety of technical team

personnel, including Business Strategists / Analysts, Information

Architects, Creative, Engineering, Authoring / Technical Writing

professionals developing highly effective new technology and dot com

builds; efforts led to successfully building Company's New York

office Chase Team & associated account from previous damaged client

relationship into flagship technical service team with $3,000,000+

in account revenues.

> In role of Senior Project Manager, successfully planned, developed

and oversaw critical build of new dot com service for the firm's

Bank Educational Services line of business build account valued at

$1,300,000+; provided close, highly effective client liaison

services;

> Developed extremely strong project engagement team; coordinated

planning, budgeting, scheduling and resource allocations. Authored

comprehensive strategy plans and successfully delivered and launched

effective dot com services on time and within budget.

ON-LINE DESIGN, LTD Westchester, New York

PROJECT MANAGER Feb 1997 - Apr 1999

Orchestrated, developed and led wide variety of technical strategy

planning, project life cycle management and system implementations for

numerous large-scale Internet / Intranet initiatives.

> Managed strategic planning for multi-tiered retail / supplier B2B

portal as part of strategic alliance with MCI Communications and

Broadvision; managed requirements definition, design and

architecture development needs, including logical, physical and

network requirements and 3rd-party application requirements.

> Managed development of an on-line travel related service sponsored

by ARINC for the I95 coalition. This on-line service provided near

real-time traffic incident data, flight information, reservations

and community-specific metro / commuter data and fly near real-time

traffic / incident maps via the web; managed technical development

team through full project life cycle, client relations and outside

contractor / vendor management.

Confidential Resume of

JOHN A. NELSON Page 4

> Other technical leadership / management projects included client

Internet / Intranet development for firms which included Malibu Rum,

Goldschlager, Nabisco Kids, Marriott Hotels, TGIFridays Corp., GE

Capital, Banana Boat Sun Products and Playtex Corp.

INFINET CO. (A LANDMARK / GANNETT / KNIGHT RIDDER CO.) Norfolk, Virginia

PROJECT MANAGER Sep 1995 - Feb 1997

Provided project management for a national Internet solutions provider

/ early stage ASP providing Internet services to the newspaper

industry. With a client base of hundreds of newspapers which provided

multiple services such as branded Internet dial-up services, hosting,

web development and branding presence. Consulted with newspaper

affiliates nationwide on technical issue resolution and emerging

technologies.

> Coordinated services with newspaper clients; troubleshot technical

problems; identified and implemented satisfactory, cost-effective

solutions.

> Managed commercial web development and Internet services, including

streaming multimedia, dedicated server hosting and dedicated

broadband connectivity for business clients.

1

2 MILITARY SERVICE

United States Navy, 1987 - 1994

Assigned to personal staff of Commander in Chief, U.S. Atlantic Fleet (4

Star Admiral)

Honorable Discharge

Highest Security Clearance held: COSMIC / ATOMAL Top Secret

Decorations: Navy Commendation Medal (2 awards) . Navy Achievement Medal .

Good

Conduct Medal . National Defense Service Medal . Numerous Citations

REFERENCES AND FURTHER DATA AVAILABLE UPON REQUEST



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