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Customer Service Quality Control

Location:
Zanesville, OH, 43701
Posted:
March 09, 2010

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Resume:

740-***-**** abm5j0@r.postjobfree.com Brandon Storer

Experience Aug. 2004 - Feb. 2009 Fidelity Investments

Covington, KY

Operations Team Lead

Managed 30 - 40 associates.

600+ consecutive days without an ECI (End Customer

Impact).

Proficient with MS Word, Excel, PowerPoint, and

Outlook. Oracle ERP (Enterprise Resource Planning)

and WMS (Warehouse Management System).

Machine experience: (Burst & Trim, Cutters, Paragon

Meter, Saddle Stitch, Binders, Trimmers, Inserters,

Ink Jets, Neo-Post, and Folders).

RF Scanner experience.

Understanding of Demand Flow Technology. (Completed

DFT course).

5s awareness.

Quality Control experience.

Lean Manufacturing Experience

Six Sigma - White Belt Certified

Aug. 1999 - Jan. 2005 Comair Inc.

Hebron, KY

Customer Service Agent (CVG Airport)

Back up Work Lead, 15-20 agents.

Prioritizing flight pick-ups for agents.

Directing passengers to their luggage and final

destinations.

Loading and unloading aircraft.

Worked outside in extreme weather conditions.

Apr. 1997 - May 1999 St. Charles Care Center

Covington, KY

Dietary Assistant

Closed department and locked up.

Stocked shelves and various clean up.

Spending time with residents, making them feel more

at home.

Education 2001-2007 Cincinnati State Cincinnati, OH

Packaging & Advertising

In Progress



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