Customer Service Manager
Resume:
DAWN M. DILORENZO
Deerfield Beach, FL 33442 *****.**@*******.*** Cell 954-464-
4497
SUMMARY
Experienced AML/BSA and Fraud Prevention Analyst focused on Compliance,
Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA). A results
oriented individual with excellent analytical and interpersonal skills.
AREAS OF STRENGTH
Analytical skills that include identifying and solving problems
Competitive and innovative with excellent communication skills
Ability to work in a self-directed manner without supervision
WORK EXPERIENCE
AML/BSA Consultant
Intercredit Bank, Miami, FL (06/09-11/09)
. Identified, analyzed and monitored account activity; including but not
limited to cash, wire, check, MIL, and loan activity that appears
unusual or suspicious.
. Maintained communication with various departments within the bank to
ensure quality decision-making as it pertains to investigative
processes.
. Reported any unusual activity related to AML/BSA for further
investigation.
Fraud Prevention Specialist (09/08-06/09) Position eliminated
Washington Mutual/JP Morgan Chase, West Palm Beach, FL
. Monitor trends for fraudulent checks and other fraud related activity
for the branches within the state of Florida.
. Communicate the trends to branch personnel and management teams in an
attempt to minimize further exposure.
. Report trends on a weekly basis to Senior Management.
. Prepare and present monthly presentations to audit and compliance
staff.
. Conduct monthly training based on defined fraud trends to audit and
compliance staff.
Financial Intelligence Unit Team Leader (06/07 - 08/08)
BankAtlantic, Fort Lauderdale, FL
. Review FIU Analyst case reviews and SARs for content, correct
typologies, backup documents, verbiage and overall correctness;
including but not limited to high priority/more complex investigation
cases involving Grand Jury Subpoenas, SSAIRs, multiple accounts,
employees, international activity, etc.
. Review the AML monitoring system case notes for content, verbiage and
overall correctness.
. Assist FIU Analysts in the review/investigation process of cases for
unusual or suspicious activity.
. Submit SARs electronically to FinCEN on a daily basis.
. Review recommended account closures and present a course of action to
management based on an analysis of the findings
. Notify and correspond accordingly to all 314b financial institution
requests.
. Liaison with law enforcement regarding SAR requests and case review
information.
. AML monitoring system analysis, includes but is not limited to: create
rules, test system enhancements and troubleshoot issues.
Financial Intelligence Unit Analyst (12/04-06/07)
BankAtlantic, Fort Lauderdale, FL
. Identified, analyzed and monitored account activity; including but not
limited to cash, wire, check, MIL, loan and employee activity that
appears unusual or suspicious.
. Recommended a course of action to management based on an analysis of
the findings and file SARs for approval and distribution to FinCEN.
. Worked closely with law enforcement agencies regarding any suspicious
activity identified.
. Maintained communication with various departments within the bank to
ensure quality decision making as it pertains to retaining or closing
of accounts.
. Assisted with creating, updating and implementing policies and
procedures in the AML/BSA Department.
. Trained new members of the Financial Intelligence Unit.
. Assisted manager with AML monitoring system, including but not limited
to: testing system enhancements and troubleshooting.
AML/BSA Business Account Specialist (05/04-12/04)
BankAtlantic, Fort Lauderdale, FL
. Conducted visual inspections of all new business relationships to
ensure information obtained at account opening was consistent.
. Reported any unusual activity related to visit to AML/BSA for further
investigation.
. Prepared monthly reports for Senior Management to ensure that all new
businesses were in compliance with the banks AML policy.
. Coordinated and held team meetings and assisted the AML Manager with
team development.
. Created and updated policies and procedures.
. Visited branch locations to communicate and ensure rendering of
consistent and excellent customer service.
Personal Banking Specialist (11/03-05/04)
BankAtlantic, Boynton Beach, FL
Loan Consultant (9/01-11/03)
First NLC Financial Services, Deerfield Beach, FL
Teller Supervisor (10/99-9/01)
SouthTrust Bank, Lake Worth, FL
Personal Banking Specialist (1/86-10/99)
BankAtlantic, Boynton Beach, FL
PROFESSIONAL ASSOCIATIONS
Association of Certified Anti-Money Laundering Specialists (ACAMS) - 2006 -
2009
RECENT EDUCATION
03/08- Budgeting Basics, Fort Lauderdale, FL.
01/08- Change Management, Fort Lauderdale, FL.
01/08- Conflict Resolution for Leaders, Fort Lauderdale, FL.
01/08- Creating a Motivational Environment, Fort Lauderdale, FL.
01/08- Strategic Thinking, Fort Lauderdale, FL.
12/07- Intro to Project Management, Fort Lauderdale, FL
08/07- Anti-Money Laundering & Bank Secrecy Act, Know Your Customer &
Enhanced Due Diligence, Fort Lauderdale, FL.
09/06 - Healthcare Fraud training by F.B.I., Fort Lauderdale, FL.
08/06 - Anti-Money Laundering & Bank Secrecy Act, Know Your Customer &
Enhanced Due Diligence, Fort Lauderdale, FL.
06/06 - Webinar - FIBA Trade Based Money Laundering and Terrorist
Financing.
12/05- Black Market Peso Exchange training by ICE, Fort Lauderdale, FL.
10/05 - Webinar - Winning the Silent War: Defeating Terrorists and Money
Launderers.
References available upon request
Contact this candidate