Customer Service Administrative Assistant

Objective

To join and contribute to a company that highlights and advances my ability

to deliver consistent, high-quality products and customer support that is

aligned with company objectives and business strategies.

Summary of Qualifications

Skilled professional with more than 10 years of experience as a member of

fast-paced, goal-oriented teams. Knowledgeable of programs areas of account

management, customer service, product management, with a strong background

in executive administration and organizational support. Results-oriented,

detailed worker with sound problem-solving skills and strong oral and

written communication capabilities. Proficient in all Microsoft Office

suite applications including presentation design and data management.

Education

High Point University, High Point, NC December 2000

Bachelor of Arts, English/Writing

Employment

Consortium Health Plans, Columbia, MD May 2005 - October 2009

Service Coordinator, Customer Relations Unit (promoted in March 2008)

. Delivered and maintained a consistent, high-quality, timely and cost-

effective level of service to customer-base which included employees from

41 of the 64 Blue Cross Blue Shield Plans

. Responded expediently to multiple daily customer requests varying in

complexity and confidentiality

. Served as a liaison between various business units to facilitate response

and resolution to customer requests and inquiries

. Provided full service and support for company's product portfolio,

including billing administration for products and services and managing

marketing materials, ensuring that content remained current and relevant

to market trends and information

. Created and maintained training materials. Conducted customer and

employee training for corporate products and services via webinar and in-

person training sessions

. Consolidated various product reports, reviewed each for grammar and

formatting to assure the flow of the entire document

. Developed PowerPoint presentations for Customer Service, Sales, and

National Account Services departments

. Coordinated and assisted with various facets of corporate launches to

promote new product releases and services

. Processed and maintained user administration database for company's

online product line

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Administrator/Administrative Assistant, National Account Services

May 2005 - March 2008

. Organized and supported the Executive Management and Board of Directors

by developing quarterly meeting materials, as well as creating and

designing PowerPoint presentations for customer conferences and annual

healthcare summit

. Responsible for writing, editing and proofing a wide variety of business

letters, memos and various other documents

. Coordinated corporate, divisional and Board of Directors special events

. Assisted VP of National Account Services in contract review, approval and

tracking

. Coordinated departmental weekly status including road map breakdown,

customer service requests and PTO documentation

. Created and maintained forms used for product control, training, project

management, tracking and reporting

. Assisted IT department on an as-needed basis with various reporting,

analysis and documentation in the development/maintenance of new products

. Maintained confidentiality of sensitive information (i.e., company and

customer proprietary and competitive data)

. Coordinated travel and accommodation arrangements

Krispy Kreme Doughnut Corporation, Winston-Salem, NC February 2001 -

February 2005

Administrative Assistant, Safety and Risk Management

. Served as administrative assistant to the vice president of Safety and

Risk Management and the director of Safety and Environmental Services

. Produced two newsletters each week pertaining to safety and safe driving.

Solely responsible for refining the newsletters and transitioning format

from Word to Publisher

. Redesigned and implemented a new work management system for company

driver files

. Performed semi-annual reviews of driving records on 1500 employees per

year

. Coordinated and scheduled safety workshops across the country (including

travel/hotel/meal arrangements and all meeting and materials)

. Provided support with fleet administration, workers compensation, auto

and general liability claims, safety training, accident prevention, food

safety and sanitation audits/inspections

. Updated and maintained safety tools and documents used in the field

Other Employment

lia sophia August 2008 - Current

Independent Advisor

. Manage all marketing, advertising, customer service and billing for

direct-to-customers business

. Set personal quarterly sales goals

. Present products to customers via in-home shows, trade shows, expos,

craft fairs and Internet

References

Anthony Masso, President and CEO

Consortium Health Plans

Phone: 410-***-****

E-mail: abm5gc@r.postjobfree.com

Michael Underman, Senior Vice President, National Account Services

Consortium Health Plans

Phone: 410-***-****

E-mail: abm5gc@r.postjobfree.com

Bessie Barr, Manager, Customer Relations

Consortium Health Plans

Phone: 410-***-****

E-mail: abm5gc@r.postjobfree.com

Larry Roscana, Director of Safety and Environmental Services

Krispy Kreme Doughnut Corporation

Phone: 336-***-****

E-mail: abm5gc@r.postjobfree.com

Brenda Myers, Injury Counselor

Krispy Kreme Doughnut Corporation

Phone: 336-***-****

E-Mail: abm5gc@r.postjobfree.com

Contact this candidate