Customer Service Sales
Resume:
Timothy T. Green
Byram, MS ****2
(Phone) 601-***-****
abm5g7@r.postjobfree.com
abm5g7@r.postjobfree.com
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Summary of Qualifications
V Successful Management experience in a fast paced customer oriented
environment
V Successful track record of advancement based on proven competence,
sales results, and enthusiastic work ethic
V Ability to motivate and supervise staff to higher performance efforts
V Understand the bottom line priorities and importance of customer
service
V Proven talent for building and maintaining positive rapport with
diverse business populations
V Working knowledge of basic computer skills, including Microsoft
Office, Microsoft Word, Microsoft Excel, PowerPoint, and the Internet
V Competitive; flexible; and willing to relocate
Education
Belhaven College, Jackson, MS
Master of Science in Business May 2009
Concentration: Management
Xavier University, New Orleans, LA
Bachelor of Arts Mass Communications May 2005
Concentration: Journalism/Business Administration
Work Experience
2005-Present
Enterprise Rent-a-Car-Promoted three times in four years to current
position as second in command of at one of the largest locations in
the Jackson area. Recognized for abilities in training, motivating
employees, sales efforts, and exceptional customer service.
Assistant Branch Rental Manager Jackson, MS
Sales/Marketing
. Implemented and oversaw the execution of daily marketing goals
. Defined target markets for branch and developed qualifying leads
. Top 10% of sellers in the region as a Management Assistant
. 4 time Elite Sales Club Member as a Management Assistant
. Cold called businesses in local area and set up corporate
accounts
. Increased corporate and dealership business by 5%
Human Resources/Training
. Directly trained and oversaw the training development of 8
employees
. Managed personnel hours and significantly decreased personnel
expense
. Conducted 3, 6, and 9 month employee reviews and provided
feedback
. Results: 5 of the 8 employees received promotions and various
awards
Customer Service
. Successfully implemented strategies for improving customer
service
. Consistently top 5 in region for customer service
. 10 of 12 months with over 80% of customers completely satisfied
. Won Enterprise Service Quality Index Survey award 6 times in
2008
Operations
. Oversaw collection of 30, 60, and 90 day accounts receivables
. Successfully decreased bad debt and uninsured losses by 7
dollars per car
in a150 car fleet.
. Oversaw daily bank deposits
2002-2005
Xavier Herald
Sports Editor New Orleans, LA
. Supervised a staff of 3 writers
. Wrote and assigned news stories on sports related events
. Designed page and section layout
Activities
Enterprise Care team, Enterprise Diversity team, Alpha Phi Alpha
Fraternity Inc., "It's A Man's Thing": Greater Pearlie Grove
Missionary Baptist Church Ministry, Emmanuel Christian Childcare
Parent Teacher Organization Vice President, Habitat for Humanity New
Orleans, National Association of Black Journalist (Xavier Chapter),
Two-time All Conference Performer (Xavier University men's
basketball), Two-time All American honorable mention.
References
Timothy Collins
Executive Director
Mississippi Housing Partnership
Dannton Jackson
Head Basketball Coach
Xavier University of Louisiana
1 Drexel Drive
New Orleans, LA 70125
Dr. Sarah Kimmel
Associate Professor of Business, Belhaven University,
1500 Peachtree St., Box 344,
Jackson, MS 39202-0344
Phone: 601-***-****,
E-mail: abm5g7@r.postjobfree.com.
Jay Lewis
Independent Agent
Allstate Insurance Company
Khristopher Turner
Morton Ranch HS
21000 Franz Rd
Katy, TX 77449
281-***-****(class)
281-***-**** (work mobile)
Bruce Ware
Independent Insurance agent
The Ware Group
Contact this candidate