Customer Service Manager

Christina J. Bucko

PO Box ***, Dryden, NY ***** 607-***-****

********@***.***

OBJECTIVE

To obtain a position using proven technical skills and that also

provides an opportunity for continual learning.

SUMMARY OF QUALIFICATIONS

Familiar with Microsoft Windows, Microsoft Office Suite, Desktop

Publishing Software, Web Design, Development & Maintenance, & E-mail

clients.

Experience with Active Directory.

Knowledge of PC setup, installation, and maintenance, as well as

various peripherals, and software installation and configuration.

Experienced in system-operations, software & hardware training and

consulting.

14+ years' experience in desktop support with expertise in both onsite

and remote hardware and software support, and user support and

administration.

Dedicated, hard working individual with the interpersonal

communications skills to work at all levels of the organization.

Exceptional skills in identifying, isolating, and correcting hardware

and software technical problems and working directly with the end-user

or client in a support capacity.

Works well in teams or individually to achieve goals and objectives.

EMPLOYMENT

Cornell University, Cornell Information Technology, Ithaca, NY Nov 2008

- Pres

IT Help Desk Manager

Supervises and coordinates activities of help desk.

Write software and hardware evaluation and recommendation for

management review.

Recruit, hire, train staff, evaluate employee performance, and

recommend or initiate promotions, transfers, and disciplinary action.

Cornell University, Cornell Information Technology, Ithaca, NY Feb 2008

- Nov 2008

Consultant/Advisor III & Sep 2006 - Jun 2007

Provide intermediate level desktop support & instruction to high-level

executives, including President, Provost, and VPs.

Configure & install new hardware and software.

Diagnose & resolve network, hardware, and software problems.

Cornell University, Digital Libraries & Info Tech, Apr 2005 - Sep

Ithaca, NY 2006

Information Technology Support Provider

Provide desktop support to 100+ users.

Configure & install new hardware and software.

Diagnosed & resolved network, hardware, and software problems.

Christina J. Bucko

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EMPLOYMENT CONTINUED

Cornell University, Library Administration, Ithaca, Feb 2002 - Jan

NY 2004

Finance & Technology Coordinator

Provided financial & computer support for largest unit in the Cornell

University Library.

Coordinated & supervised work activities of IT staff.

Cornell University, Library Administration, Ithaca, NY Jun 1994 - Feb

2002

Administrative Supervisor

Provided high level of administrative, financial, IT, and project

support for Sr. Administration office.

Supervised & trained administrative staff and students.

Responsible for all network and IT related needs for department.

EDUCATION

Fingerlakes School of Massage 2007

Certification in 1,000 Hour Therapeutic Massage & Hydrotherapy Program

Courses included Anatomy & Physiology, Kinesiology, & various massage

modalities.

American Sentinel University B.S. 2007

Bachelors in Management of Information Systems

Courses included programming, web design & development, & computer

management.

Harcourt Learning A.S. 2001

Associates Degree in Accounting

Courses included business statistics, marketing, economics, &

bookkeeping.

Workshops & Courses

Various IT and personal development classes including Networking,

Troubleshooting & Repairing PCs, Web Development, Active Directory, and

Customer Service workshops.

MILITARY

United States Navy Reserve, Expeditionary Port Unit 2000-Present

104

YN1

Leading Petty Officer for Administration Division

Database manager for unit

Earned various awards for excellent service

Contact this candidate