Karen M. Spada Director of Human

Resources

***** ***** ********* **** (PO Box 396), Nine Mile Falls, WA 99026

509-***-****

abm5fw@r.postjobfree.com

PROFESSIONAL PROFILE

Business partner committed to innovation and process improvement for growth

of the business.

Highly effective consultant with exceptional communication skills

contributing to positive interfaces and influence with all levels of an

organization. Demonstrated expertise in resource optimization and

integration strategies.

CONTRIBUTION HIGHLIGHTS

. Successful leader/manager in Employee Relations, HRIS, Change

Management, Organizational Development, and Training.

. Introduced and implemented new concepts of resource optimization and

teaming rotation programs facilitating the creation of the "dashboard"

strategy plan.

. Organized "like" type jobs into single facility to maximize

efficiencies, cross training, evaluation, and workflow. Improved

effectiveness and significant personnel reduction of 33%.

. Change agent for organizational intervention creating self directed

teams; transition was enhanced by tools and training provided,

particularly increased communication.

. Transition from semi-manual environment to fully-automated system

including Salary, Performance & Benefit Administration, Professional

Automated Communication Environment and Automatic Call Distribution

Systems. Orchestrated countrywide procedures and manuals for

specialized programs.

. Noted for ability to accurately analyze issues and problems through

objective thinking, develop an appropriate solution, and negotiate to

a favorable conclusion via organizational development and training

designs. Innovative training solutions reduced external cost 44%.

PROFESSIONAL EXPERIENCE

KRONOS INCORPORATED Domestic & International (Software)

2004 -

Human Resources Consultant/Management

. Collaborative business partner to executive management regarding

organizational transformation, change readiness/management,

leadership agility, and performance inspiration & improvement

programs. Succession planning.

. Employee Relations consultations, modernized & developed policy &

procedures to be compliant with the applicable international, state

or federal laws. Designed common competencies, job analysis &

descriptions and career guides.

. Served as Project Manager for HR programs/initiatives that enhances

the employee lifecycle and maximizes business results: Blended Hiring

Program, Behavioral Interviewing Guide & Training, Multigenerational

Recruiting Pilot, revamped the new hire orientation, Charity

Taskforce, Best Practices Taskforce, Employee Recognition Program,

online skills and training program, refurbished the USA & Canadian

Employee Handbook and initiated the 360 review process & procedures.

. Diagnostic review and training for management on the Predictive Index

Program and the employee surveys.

. Lead, coach and mentor less experienced members of the HRBP team

BORLAND SOFTWARE Domestic & International (Software

Collaboration) 2002 - 2004

Director of Human Resources & Administration

. Develop & executes strategies designed to achieve organizational

goals relative to performance management, skills assessment and

compensation programs. Initiated periodic job pricing in order to remain

competitive and within statutory requirements; revamped the pay

philosophy to insure pay equity.

. Advisor to management regarding change management, leadership

development, and performance improvement. Succession planning.

. Employee Relations, development of policy & procedures compliant with

the applicable international or state & federal laws. Design forms,

training tracks, job analysis and descriptions. Responsible for multiple

locations, EEO, Affirmative Action and ADA compliance programs.

. Employee development and training, recruitment, interviewing, new hire

administration, Health & Welfare Plans and administration. Employee

service & recognition programs. Safety & Illness, Unemployment

Insurance, Workers Compensation and Payroll Administration. FCC

Reporting.

. Legal liaison with the state and federal agencies as well as corporate

and outside counsel. Strategic risk reduction. Internal audits and

investigations. Point person for Corporate Compliance Program.

. Contract Administration, Project Management, Employee Communication and

Administration and General Management.

. Disseminated the "new" corporate culture.

MCI WORLDCOM, BROADBAND SOLUTIONS, National (Telecommunications)

1999 - 2002

Director of Human Resources

. Employee Relations, development of forms, policy & procedures compliant

with state & federal laws. Responsible for employee communication,

investigations, recruitment, new hire orientation programs, job

descriptions, EEO, Affirmative Action and ADA compliance programs to

insure fair and lawful business practices. Responsibilities includes

multiple locations throughout the country for our division

. Implemented employee and leadership development and performance

management programs, wage and salary administration, benefits

administration and employee recognition programs. Conducted needs

analysis for training initiatives to fulfill specific and long-term

missions rolling out the training initiatives as needed.

. Consultant for senior management regarding organizational structure,

change management, and succession planning. Acts as the point person to

monitor execution of day-to-day operations, directives, and project

management and time line reporting

. Responsible for the Safety & Illness Program, Unemployment Insurance,

Workers Compensation, Payroll Administration and FCC Reporting.

. Contract Administration, Facilities Management, Safety Management/OSHA,

General Management and legal liaison.

CCC INFORMATION SERVICES, INC. Glendora, CA (Insurance Software

Development)

1998 - 1999

Human Resources - Contract

. Demonstrated innovative leader in the development of comprehensive

strategy for leadership, management, employee and technical development,

knowledge management and career pathing compensation program.

. Technical recruitment and resource management to capitalize automation,

analyze information, methods, systems and procedures to determine the

most useful business solutions to the company, employees and the client.

KEYPRESTIGE INFONET, INC., Cypress, CA (Manufacturing Warranty Claim

Service) 1995 - 1998

Director of Human Resources and Operations

. Initiated the Human Resources Department, policies and procedures.

Authored Employee Manual, training initiatives, job descriptions and

performance standards in compliance with federal and state law. Forms

development and ISO documentation.

. Responsible for employee relations, recruitment, wage, salary, and

benefits administration. Designed employee recognition program.

Conducted needs analysis for training and employee development.

Implemented creative tutelage through face to face instruction and/or

multimedia techniques.

. Directed claim services for an international client base to include 20+

manufacturers and over 5,000 service centers in manual and electronic

commerce environments.

. Determined the corporate objectives, formulated strategic plans,

procedures, policies and resource allocation as a member of the

Executive Staff. Planned research and developed programs to maintain a

competitive position and profitability. Established budgetary and

performance controls.

. All-inclusive project manager for new client implementation; appropriate

team selection and recruitment, customer specifications, time lines,

resource allocation, lead communication, and define customer's

perception of quality.

CNA INSURANCE COMPANY, Brea,

CA

1986 - 1995

Director of Operations/Human Resources (1993 - 1995)

. Managed all operations for company's largest facility with 220 accounts

with premiums ranging from $1-$180 million, and remote management

responsibilities for 3 satellite locations with account premiums under

$1 million.

. Provided direct leadership for 123 support staff servicing 500+

professionals.

. Successfully developed/implemented teaming concepts, rotating employees,

and pilot remote management program resulting in improved services with

significant reduction in headcount.

. Prudently managed facilities included vendor selection, building

security, Injury and Illness Plan, Safety, maintenance, fleet management

and telecommunications, incurring cost savings.

. Developed and delivered employee training and motivational materials and

courses, teaching company mission, policies, procedures, and unique

training methods and enhancing profit.

. Functional as Human Resources Generalist, handled employee relations,

performance, benefits compensation, affirmative action, and OSHA

regulations.

Senior Branch Services Coordinator (1986 - 1993)

. Served as a Management Consultant for the Eastern Region consisting of 8

branch locations and 6 satellite offices. Management training and

auditing: position required 90% travel.

. Liaison between home office and field to resolve problems and

disseminate information to maintain efficient operations throughout

region. Remote management responsibility.

EDUCATION

Master of Business Management and Administration - California Coast

University, Santa Ana, CA

Bachelor of Science - Somerset County College, North Branch, NJ

Business Management/Psychology of Personnel - Somerset County College,

North Branch, NJ

Master of Behavioral Sciences in Psychology - Candidate, California Coast

University, Santa Ana, CA

PROFESSIONAL DEVELOPMENT

- Advanced Human Resources Certificate Program - California State

University, Long Beach, CA

- Human Resources Management Certificate Program - California State

University, Long Beach, CA

- Progress Team Training - The Forum Corporation, Chicago, IL

- Management Development I, II, III, IV, V and VI - CNA Insurance

customized program

_ Predictive Index Certification

_ Microexpression Certification

_ Internal Investigations Certification

PROFESSIONAL AFFILIATIONS

- Employers Group

- Society of Human Resources Management

- National Association of Female Executives

- Professionals in Human Resources Association

- Employment Management Association

- Employers Advisory Council of Orange County (Officer Seat, Board

of Directors)

- American Compensation Association

- Domestic Violence Helpline for Men and Women (DAHMW) - Volunteer

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