Manager Customer Service

WALMART STORES INC, Bentonville, AR ****-Present

CLAY LOCAL SCHOOLS, Portsmouth, OH 1994-1996

PAMELA J. REESE

740-***-**** 6110 Parkglen Road, Galloway, OH 43119

***********@*****.***

MARKET ELECTRONICS MERCHANDISER

Merchandising, Operations, Training

Thirteen year career with the largest retailer in the world in which performance and results have been

recognized by being promoted 5 times landing at the district level by year eight. Solid leadership,

organizational, communication and time management skills. Depended on to not only train peers but to

share ideas at the company level by being asked to speak at conferences and to join focus groups. Seeking an

Operations Management position in retail bringing experience in:

KEY STRENGTHS

Strategic Operations Merchandising Training

Problem Solving Expense Reduction Budgeting

Associate Development P&L Responsibilities Multi Unit Management

Strategic Planning Loss Prevention Compliance

Customer Service Store Expansions Group

Motivation

Vendor Relationships Inventory Management Microsoft PowerPoint

& Excel

CORE COMPETENCIES

Results–driven with exceptional creativity and tenacity with planning, execution and follow up.

Ensures loyalty of team by clear communication of expectations, consistent reporting of results and by

being a source for problem solving.

A degreed educator and athletic coach. This allows for strategic training and team building across nine

multi million dollar units in West Columbus, OH.

Extensive product knowledge in the field of Consumer Electronics including the operations and

technical aspects of Photo Centers and Wireless kiosks. Recent training and responsibilities in

Homelines, Hardlines and Apparel.

5+ years building successful relationships with vendors and suppliers who support the business.

Expertise in analyzing financial data through reports and tools and building business plans that focus

on top line sales and expense reduction in order to meet Company financial goals.

Extensive experience in building PowerPoint presentations from raw data for the entire merchandising

team.

PROFESSIONAL PROFILE

Market Electronics Manager

2006-Present

Photo/ Wireless District Manager

2004-2006

Photo/Wireless Center Manager

1999-2004

Pharmacy Dept. Manager

1998-1999

Jewelry Sales Coordinator

1996-1998

Art Teacher

1994-1996

Varsity and JV Volleyball Coach

1994-1996

Varsity and JV Cheerleading Coach

1994-1996

EDUCATION HISTORY

University of Rio Grande, Rio Grande, OH

Consumer Electronics Training Seminar and Vendor Fair, 2006, 2007, 2008, 2009

Dave Ramsey’s Financial Peace University, 2009

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate