Customer Service Technician

James Bray

**** * ***** ****** ****, Sumner, WA *8390

253-***-**** 253-***-**** abm5f2@r.postjobfree.com

Skilled CompTIA certified Network Support Technician with more than 20 years in the computer industry Specialist in hardware and software support, and data recovery Exemplary troubleshooting, diagnostics, and networking skills Additional skills in communications, organization, and developing strong professional relationships Demonstrated company loyalty and record of success

Summary of Skills

1. Technical Support, Networking, Data Recovery

2. Training, Technical Documentation, Client/Vendor Relations

3. Windows XP, Ghost, Drive Image

4. Expert solution development skills; ability to sort through complex issues and conduct comparative analysis of multiple solutions

5. Experienced in hardware provisioning, installation, configuration, maintenance, troubleshooting and providing data recovery services on hard/floppy drives, tapes, and other media

6. Extensive experience troubleshooting printers, projectors and computers

7. Extensive experience troubleshooting end-user software problems

8. Experienced in the successful training of technicians in hardware and software service

9. Integrity-driven and client-focused

Professional Experience

Global Network Technology International, Milton, WA Network Intern April 2009

1. Gained experience in networking; built cables; assisted network administrators

Northwest Computer Support, Tukwila, WA Senior Technician 1992 – 2009

1. Functioned as Data Recovery Specialist

2. Managed technical support for corporate and individual clients; performed in-house and on-site troubleshooting and repair of PC’s laptops, printers, projectors

3. Provided exemplary customer service; serviced the needs of the same client for 8 years

4. Trained junior/trainee technicians in all aspects of hardware/software problem specification and problem solving

United States Marine Corps, Camp Pendleton, CA Radio Field Operator (E4)

1. Completed 4-year tour of duty; received Honorable Discharge

2. Received Good Conduct Medal

3. Successfully completed Leadership and Supervisory training courses

Education and Certifications

TLG Learning, Seattle, WA Currently enrolled in MCSA program

Pursuing MCDSTN and MCSA Certification

Knapp College of Business, Auburn, WA Computer Technology Curriculum

CompTIA A+ and Network+ Certified

Microsoft Certified Professional

Toshiba Certified Technician 2005

Toshiba Notebooks and Projectors

Epson Dot Matrix (DFX series), Inkjet, and Laser Printers, Epson projectors

HP Notebooks, Desktops, Workstations, Laser Printers, Inkjet Printers, and Plotters

IBM Laptops and Desktops

Okidata Dot Matrix and LED Page Printers

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