Customer Service Manager

William E. Whittaker

*** ***** *** ********, ** *9027 702-***-**** ***.***********@*****.***

Objective

Find a career opportunity that I will enjoy, and where I will have long term employment.

Also, a career where I can apply my attributes of organization, customer service,

communication, and project management skills.

Profile

Motivated, personable business professional with college degree and a successful 16 year

track record of profitable management of a small business. Talent for quickly mastering

technology. Diplomatic and tactful with professionals and non professionals at all levels.

Accustomed to handling sensitive, confidential records. Demonstrated history of

producing accurate, timely reports. Great customer service skills with the ability to

communicate and resolve effective solutions to various problems.

Flexible and versatile – able to maintain a sense of humor under pressure. Calm, respectful

demeanor, and competent with demonstrated ability to easily transcend cultural

differences. Excellent team building skills. Ability to work and connect with people of

various diverse backgrounds.

Skills Summary

Report Computer Typing & 10 Key

Preparation Proficienc Spanish Language

Written y Management

Correspondenc Customer Adaptable

e Service Dependable

General Office Schedulin

Skills g

Leadershi

p

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William E. Whittaker

120 Quail Run Mesquite, NV 89027 702-***-**** ***.***********@*****.***

Professional Experience

Plumbers supply COMPANY

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William E. Whittaker

120 Quail Run Mesquite, NV 89027 702-***-**** ***.***********@*****.***

Worked in warehouse & deliveries for approximately 2 years while finishing school at Dixie College. Then

was promoted to work at the front sales counter. Learned computer ordering system and ticket writing system.

Maintained high sales numbers because of quick learning of system and building a large, loyal customer base.

1996 – Promoted to Branch Manager of the Mesquite Nevada branch. Oversaw all operations at that location.

The ability to speak, read, and write Spanish was crucial in this position, because of the large Hispanic work force in

Mesquite. Duties included; ordering material, scheduling deliveries, organization & counting inventory, fleet

maintenance of vehicles, MDS and safety training. At this time, I also started attending various management training

seminars focusing on customer service and employee relations.

FAMILIAN NORTHWEST

1999 – Plumbers Supply was sold to Familian Northwest Company (Owned by Ferguson Enterprises)

I continued to manage the branch and maintain high profit margins. And was recognized for producing high

profit margins through maintaining a low overhead at the branch level. At this time, also learned completely new

computer system and was given assignment to train all employees at my location in their various job assignments.

Continued to receive training on various business related subjects.

FERGUSON ENTERPRISES, INC (a WOLSELEY company)

2003 – Familian Northwest merged with Ferguson Enterprises. Continued to manage the branch as before.

Ferguson Enterprises is the largest plumbing wholesale distributor in the US, and owned by Wolseley, the world’s

largest wholesale distribution company. This large corporation provides constant training for its management

employees. Started attending more frequent training on employee management, sales skills, leadership qualities, and

customer service. Built and maintained relationships with other Ferguson professionals throughout the company.

Again, a new computer system was introduced and had been given responsibility to learn it and train others.

Continued to have success in Mesquite until 2007 when building & construction business started to slow down.

Eventually had to lay off employees and, because of lack of business to sustain a profitable branch in Mesquite, the

branch was closed in March 2009.

FERGUSON ENTERPRISES, INC. (HEADQUARTERS – NEWPORT NEWS, VA)

Currently working as a product data specialist. I research products on the internet and find the pertinent

information necessary for our business. Then compile that information into an Excel spreadsheet with is then loaded

into the Ferguson computer system.

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William E. Whittaker

120 Quail Run Mesquite, NV 89027 702-***-**** ***.***********@*****.***

Employment History

Ferguson Enterprises, Inc (Aug. 2009 – Present)

• Member of SAP product specialist team researching product.

Ferguson Enterprises, Inc (Formerly Plumbers Supply Company) (Sept. 1993 – June 2009)

• Branch Manager of Mesquite Nevada Branch (Branch closed March 2009)

Education

Dixie State College St. George, Utah (1990 1994)

Associates of Arts (1994)

Associates of Science (1994)

Piute High School (Junction, Utah)

Diploma (1990)

Personal Information

Eagle Scout

Served honorable 2 year, Spanish speaking, mission to Costa Rica for the Church of Jesus Christ of

Latter Day Saints

Support local youth sports programs by volunteer coaching youth soccer, baseball & basketball.

Served in various volunteer leadership positions in LDS Church.

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