Manager Customer Service

Brian Carruthers

**** ****** **** *****, *** Albany, Ohio 43054

Home: 614-***-**** E-Mail: ***********@*******.**.***

OBJECTIVE: To resume my career in the field of logistics and distribution

in a management position, with the intention of transitioning into

a senior management role.

PROFESSIONAL HIGHLIGHTS:

< Successfully planned and organized the physical inventory of Cardinal

Health product worth over $1.8 billion and coordinated the performance

of 200+ employees.

< Developed and implemented a productivity tracking tool for the Cardinal

Health Receiving Department, increasing efficiency and reducing overtime

by 60%.

< Recognized as the top Flooring Sales Associate in November 2003 from

700+ Home Depot Central Division stores

< Developed an on-going strategy with Pier 1 Department Supervisors and

Distribution Center Manager to reduce overtime for 168 employees, which

resulted in a $16,000 savings per week, equaling over $800,000 per year

< Part of FedEx Ground management team that was recognized as the Central

Region Dock of the Year

< Developed successful hiring and training procedures in coordination with

the FedEx Ground Human Resource Manager

< Implemented attendance incentive program for FedEx Ground, which

resulted in a 200% decrease in employee turnover

PROFESSIONAL HISTORY:

Abercrombie and Fitch New Albany, Ohio

Material Handler II August 2009-

Present

< Ensure proper sorting of all inbound product by SKU

< Operate an order picker for the proper storing of inbound product and

retrieval of outbound product

< Direct pack outbound merchandise to store in a pack to light environment

< Fold and pack internet orders for direct-to-customer shipments

C Studios (Home-Based Business) New Albany,

Ohio

Partner/Production Manager June 2007-

August 2009

< Assist in photographing client engagement sessions and wedding events

< Perform initial edit of images resulting from engagement and wedding

events via Aperture software

< Process, check in, package and deliver all client print and product

orders

< Monitor and maintain inventory levels of office materials and packaging

supplies

< Enter accounts payable and receivable transactions into accounts via

Quickbooks Pro

Cardinal Health Groveport, Ohio

Operations Supervisor December 2004

- June 2007

< Ensure the proper off-loading, receipt and stocking of all inbound

product

< Maintain all DEA and FDA regulations during the handling of

pharmaceuticals and controlled substances

< Secure the proper pick and sorting of approximately 30,000 cases of

product per day for delivery nationwide to 23 forward distribution

centers

< Conduct daily cycle count requests as received from Accounts Payable,

Customer Service and Receiving Exceptions to resolve inventory

discrepancies

< Worked closely with forward distribution centers to identify and resolve

all incorrectly picked or shipped items

< Conducted monthly identification, processing and return of outdated

product to the appropriate vendors

The Home Depot Dublin, Ohio

Receiving Manager March 2004 -

December 2004

< Maintain security and safety of Receiving Department

< Supervise and delegate tasks to Receiving Department associates

< Ensure proper receiving of merchandise from multiple DC's as well as

common carriers

< Detail merchandise to maintain accurate inventory counts

< Monitor and track all in-coming and out-going store transfers

< Process vendor returns and store credit for all damaged and/or defective

merchandise

< Stage all received merchandise throughout the store for stocking by the

evening freight team

Receiving Associate January 2004

- March 2004

Sales Associate (Flooring Department) April 2003 -

January 2004

< Assisted customers with flooring orders and created custom orders to be

fulfilled by various vendors

< Determined inventory needs and restocked merchandise accordingly

< Educated customers to perform do-it-yourself projects

< Attended training seminars in: sales, merchandise knowledge and customer

service

Pier 1 Imports Savannah, Georgia

Shipping Supervisor November 2001

- January 2003

< Planned, prioritized and delegated tasks to a team of 18 Shipping

Department associates

< Ensured the proper loading and timely delivery of merchandise to 157

stores in the Southeast Region

< Worked closely with Receiving and Order Fill Supervisors to improve

quality and efficiency of operations

< Communicated regularly with store managers to maintain a high level of

customer service, sustain timely deliveries and ensure prompt receipt of

reserve orders.

< Interviewed all candidates for the Shipping Department and determined

eligibility based on key hiring factors

< Orientated new associates by providing on-the-job training, constructive

feedback and positive reinforcement

< Provided feedback on below standard performance and/or policy violations

in a timely, private and consistent manner. Communicated specific advice

for improving job performance and/or resolving conflicts

< Developed long-term career paths for associates within the Distribution

Center by setting specific goals that would help the associates meet the

company's standards and expectations

< Directed the Safety Team, which consisted of associates from various

departments dedicated to upholding Distribution Center regulations

FedEx Ground Cleveland, Ohio

Sort Operations Manager August 1999 -

August 2001

< Hired, trained and coordinated combined workforce of thirty staff

members

< Directly trained and supervised four Service Managers for both Inbound

and Outbound Sort Operations

< Collaborated with Terminal Manager to develop new strategies for

efficient and economical procedures for Inbound and Outbound Sort

Operations

< Accomplished organizational goals through effective communication and

leadership of team members

< Produced and analyzed daily reports regarding employee productivity,

package volume and delivery service

< Worked in partnership with Metro Recruiter to relate staffing

requirements and productivity of personnel

< Monitored performance and maintenance of conveyor systems to ensure

efficient sortation and delivery of approximately 15,000 - 20,000

packages daily.

< Maintained compliance to OSHA regulations.

Full Time Service Manager June 1998 -

August 1999

< Increased employee productivity by assessing individual needs and

focusing on complementary placement

< Collaborated daily with associate Service Manager to establish strategic

plans for effective operations

< Interacted with Sort Operations Manager to evaluate performance of staff

members, generate plans to maintain profitable daily operations

< Successfully defined and communicated daily plan to employees to achieve

desired results

< Processed timecards, generated reports for review with Sort Operations

Manager

< Provide interviewing and training support to Sort Operations Manager

Part Time Service Manager March 1994 -

June 1998

Package Handler December 1991 -

March 1994

EDUCATION:

Kent State University Kent, Ohio

Bachelor of Arts in Mathematics

SPECIALIZED TRAINING/SEMINARS:

< Interactive Management Seminar

< Situational Leadership Seminar

< Administering Performance Reviews Seminar

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