Supply Chain Customer Service

CATHERINE TEASDALE

abm5bh@r.postjobfree.com@gmail.com

abm5bh@r.postjobfree.com 805-***-****

SUMMARY

Results-oriented business professional with diversified international experience in the

healthcare, pharmaceutical and biotech industries. Proven expertise in project management,

problem solving in complex cross-functional situations and addressing complex supply chain

challenges. Demonstrated leadership in aligning processes and efficiency to match regulatory

and business goals. Excellent analytical and problem solving skills, ability to work with cross-

functional teams while managing change and stringent timelines. Key skills in the following

areas:

Clinical Supply Chain GE Six Sigma DMAIC (Green Belt)

Management Logistics/ Import/Export

Knowledge of ICH/GCP/GMP Regulatory/Compliance Audits

Project Management

PROFESSIONAL EXPERIENCE

AMGEN INC., THOUSAND OAKS, CA 2004 - 2009

Biotech Company

Clinical Supplies Planner

Led the clinical supply chain function in developing and executing overall clinical supply chain

strategy for a total of 16 candidate products including sourcing and manufacturing. Managed and

coordinated all operational aspects of clinical supply chain activities on a global basis for these

candidate products.

• Conducted forecast meetings and supply chain meetings to ensure the adequacy of the supply plan

and negotiated resolution of conflicts when necessary.

Liaised between clinical development, Quality, Biostatistics, Regulatory Affairs, Corporate Planning,

•

and Operations groups to adjust operational and manufacturing timelines as needed.

Developed with study managers appropriate packaging configurations, blinding techniques and

overall supply strategy for IVRS set up resulting in cost effective distribution tactics and packaging

plan.

• Improved planning productivity and accuracy in streamlining several existing planning processes by

implementing advanced analytical tools e.g. demand/supply scenario, packaging schedule, expiry

dating, small molecule demand, and overage matrix.

Designed and delivered standard SC dashboards for monthly operational meetings allowing the team

to understand SC status, increasing overall productivity and adherence to clinical trial plan

Managed rough-cut capacity planning and scenario analysis for the Clinical Global Operations Team.

GENERAL ELECTRIC MEDICAL SYSTEMS (GEMS), WAUKESHA, WI 2000 - 2002

Medical Equipment Company

Import Compliance Specialist

Ensured GEMS has the most efficient import process/cycle meeting the highest level of compliance

with US Customs and the various US Governmental agencies.

Coordinated and leveraged improvements in importing routines with other GE Business import

functions.

• Developed new procedures on invoices that ensure the highest level of import compliance.

Drove global compliance audit for country of origin/quantity regulations that led to successful passing

of US Customs audit.

Led a Green Belt Project that digitized 50,000 Import Entry documents resulting in $70K savings and

increased record keeping compliance.

Saved $80K (inventory carrying costs) by leading the Milwaukee Foreign Trade Zone Audit.

Drove Green Belt Project to reduce cycle time of Import Entry documents from 50 days to 22 days

that resulted in $10K savings.

PENTAIR WATER TREATMENT – FLECK CONTROLS, BROOKFIELD, WI 1999 - 2000

Factory specializing in manufacturing control valves

International Customer Service Representative

Ensured optimal efficiency from the ordering to invoicing process of major international customers

and primarily, Fleck Europe (subsidiary based in France).

Developed and implemented a more efficient forecasting process leading to 18% decrease in

inventory and equivalent fulfillment rates.

Developed dashboards to reduce costs, track errors, measure forecasting accuracy to pin point

areas of improvement.

Managed major international customers to ensure order fulfillment; implemented a pre-shipping

control check to drive order accuracy.

Reduced air shipment to Europe going from 10 to 12 skids each week to 2 skids by developing new

forecasting and modifying transportation ways resulting in $120K per year savings.

BPI, PARIS, FRANCE 1994-1998

HR & Organization Development Consulting Company

Marketing and Event Manager

Developed and managed a database for clients to implement focus sales strategies

Organized and managed public seminars and conferences covered by the national press ranging in

size from 50 to 400 attendees.

Managed site selection, on-site logistics and negotiating contracts.

Developed and managed budgets and timelines for each event (focus groups, sales meetings, public

seminars).

ADDITIONAL PROFESSIONAL EXPERIENCE

French Teacher Conejo Valley Adult Education, Thousand Oaks 2004-2005

Taught French for advanced level group – Conversation and Culture

French Teacher ALLIANCE FRANÇAISE, Milwaukee, WI 1999-2003

Taught French as a foreign language for 4 years earning highest student return rate

Free Lance Translator

Translated marketing and technical documents for international companies: websites, brochures,

technical manuals.

TRAINING

EDUCATION AND

BS Nursing, - Villejuif, France

GE Six Sigma certified Green Belt - January 2002

Foreign Languages:

French (native), Spanish (fluent, 4 years in Chile), German (1 year in Austria)

COMPUTER SKILLS

Microsoft (Outlook, Word, Power Point, Excel) Visio– ERP systems: JD Edwards, SAP

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