Customer Service Representative
Resume:
David P. Bauman
Cortland, NY 13045
Email: *******@*******.***
Detail-oriented Communications and Publications Professional with over
eleven years experience in the printing industry in customer service,
production coordination, quality control, editing, scheduling, and creative
problem-solving.
Qualifications
. Primary customer interface between client and all production
departments.
. Process and monitor orders from manufacturing through quality control,
editing, press color checks, and billing reconciliation.
. Act as assistant scheduler for presses and bindery work at American
Color Graphics.
. Adjust plant schedule to work with 8 other facilities.
. Coordinate production workflow through printing process including
vendor purchases.
. Responsible for over 20 national and regional commercial accounts.
. Assist and educate customers on appropriate printing materials,
options, and ideas.
. Customer liaison for all on-site and off-site press checks.
. Provide efficient, on time, and cost effective delivery.
Achievements
. Promoted from Assistant Customer Service Representative/Scheduler to
Customer Service Representative within one year at American Color
Graphics.
. Recognized by customers for being detail-oriented and thorough.
. Successful business owner and operator for 3 years while in school.
Computer Skills
. Operating Systems: MS-DOS, Microsoft Windows 3.1, 95, 98, 2000, XP,
Vista
. Adobe Acrobat Reader & Writer
. Microsoft Office XP Suite, including Word, Excel, and Access
. G-Link Corporate Scheduling Systems
. Prograph Management Systems
. Agfa Apogee Portal web based System
Professional Experience
Customer Service Representative
Vanguard Printing, LLC, Ithaca, NY 2003 -
2009
(Formally Wilcox Press)
Customer Service Representative 1999 - 2003
American Color Graphics, Medina, OH
Customer Service Assistant
1998 - 1999
Wilcox Press, Ithaca, NY
Owner/Operator 1995 - 1998
Bauman Painting Company, Ithaca, NY
Education
Empire State College
B.S. Business Administration & Information Technology
2010
(Expected completion)
Contact this candidate