Human Resources Management

KAREN LYNN O'NEILL

503-***-**** ( abm5b3@r.postjobfree.com ( www.linkedin.com/in/koneill67

SENIOR HUMAN RESOURCES BUSINESS PARTNER / MANAGER

Focused, attentive, and approachable Senior Manager offering extensive

experience as a Human Resources Business Partner and Leader with small

business and Fortune 500 organizations. Proven track record handling all

aspects of HR in fast paced union and non-union, manufacturing and service

settings, including change management, compensation, recruiting, hiring,

benefits, legal, and employee relations for up to 1,400 employees. Superb

ability to motivate employee performance using incentive compensation

programs, coaching, learning and development, competencies and career

pathing. Excellent at managing people, internal morale, and logistical

plans through organizational restructurings, transitions, and culture

changes in matrixed environments.

Core Competencies

Employee Engagement ( Employee Relations ( Strategic Business Analysis (

Change Management

Talent Management / Review ( Recruiting & Hiring ( Human Capital Management

( Workforce Reengineering ( Recruiting ( Behavioral Interviewing (

Compensation / Incentive Programs ( Benefits Administration (

Organizational Capability ( Employee Exit Strategy / Severance ( Learning &

Development ( Career Pathing ( Succession Planning ( Competencies (

Employee Problem Resolution

PROFESSIONAL EXPERIENCE

TEXTRON FINANCIAL CORPORATION, Lake Oswego, Oregon ( April 2007-July 2009

Commercial financing arm of Textron, Inc., employing a workforce of 2,500.

Human Resources Business Partner

Orchestrate HR, including recruiting, hiring, compensation and benefits,

exit strategies, and performance management for Oregon, Ohio, Minnesota,

and Missouri offices, supporting 4 Division Presidents in a highly

collaborative environment. Lead Management Assessment Process/Succession

Planning across all workgroups identifying high potential employees.

Coordinate recruitment and selection process for all levels. Develop

learning programs for management and line staff. Devise smooth exit

transitions for staff and customers during shut down of select offices.

Facilitate severance benefits packages, handling employee relations and

change management issues. Serve as lead on project teams charged with

merging office locations, developing exit strategies, closing facilities,

and leading employee engagement initiatives.

. Planned/executed transition of the Ohio business to Minnesota,

reassigning accounts, and hosting one job fair that filled 24 of 28 new

positions. Handled external and internal recruiting for all level

positions.

. Analyzed Compensation practices among business units to ensure

consistent job duties, benefits and pay. Determined and rectified

unfair pay practices and developed standard hiring and promotional

guidelines.

. Coordinated a 5-point internal development plan that boosted employee

engagement score by 57%.

. Enhanced recruiting and hiring process using a standardized, behavioral

interview protocol.

KAREN LYNN O'NEILL ( Page 2 ( abm5b3@r.postjobfree.com

FORD MOTOR / FORD MOTOR CREDIT COMPANY, Various Locations ( May 1999- March

2007

Fortune 500 manufacturer of cars, trucks, SUVs and other vehicles.

Human Resources Manager - Labor Relations - Ford Motor Company (2005-2007)

Head HR for 2 High Velocity Parts Distribution Center facilities

(Oregon/California) within the Logistics Division. Managed all labor

relations activity. Ensured employee compliance with health, safety, and

security policies, union regulations, and ergonomics. Spearheaded

management recruiting and hiring, and implemented training and development

plans.

. Negotiated with Union Chairman who withdrew 3, 3rd stage grievances

using a diplomatic, fact-based management strategy.

. Improved local loss time performance metric and procured $40,000 in

reimbursements for 2006 / 2007 under Oregon Employer at Injury Program

(EAIP).

. Introduced a confidential medical screening program that raised employee

morale, structured medical leave process, and accelerated return of

recovered workers.

Human Resources Generalist - Ford Motor Credit Company (1999-2005)

Provided HR service and support to the financing division of Ford Motor

Company, overseeing an operation with more than 60 managers and 300

collection staff. Propelled internal productivity through monthly incentive

compensation programs, proactive performance management, career development

opportunities, and employee relations. Advised senior management on

effective motivational and leadership strategies. Led EEOC, unemployment,

compliance, and harassment inquiries.

. Created, analyzed and maintained over 8 incentive compensation programs

for deficiency collectors and supervisors.

. Utilizing Lean Six Sigma, developed and implemented automated monthly

incentive payments resulting in the elimination of human error and an

improved payment cycle from 15 days to 3 days.

. Applied focused problem resolution strategies that drove 49%-89%

improvement across various sections of the annual employee survey.

. Educated the National Recovery Center management team on FMCC HR

protocols and deficiency collector compensation plan policies.

. Recruited and filled all monthly collections classes buy centralizing

external/internal selection processes.

. Earned Six Sigma Greenbelt Certification. Merited multiple Employee of

the Quarter Awards.

. Managed HR Assistant/Receptionist

PHOENIX BAPTIST HOSPITAL AND MEDICAL CENTER, Phoenix, Arizona ( February

1997- May 1999

216-bed acute care facility and teaching hospital serving the Phoenix

metropolitan area.

Human Resources Representative

Managed HR programs for ancillary workforce of 1,400 with over 25

supervisory and director-level managers.

. Directly managed and motivated 2 HR Assistants and rotational

volunteers.

. Oversaw training and education, benefits administration, recruiting and

hiring, and compensation plan design.

. Planned, organized, hosted a array of regional employee relations

activities

EDUCATION, CREDENTIALS & AFFILIATIONS

Bachelor of Arts in Human Resources

Pace University, White Plains, New York

Six Sigma Greenbelt Certification

Society for Human Resources Management (SHRM)

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