James C. Ledwith

* *** *** ******* 845-***-****

Newburgh, NY 12550-2031 abm5a2@r.postjobfree.com

PROFESSIONAL Versatile, resourceful LAN Administrator and Technical

Support with over 14 years "hands-on"

SUMMARY experience in diverse leading environments, such as Chromalloy New

York, Bank of America, Mercedes-Benz USA, Pfizer

Pharmaceuticals and IBM. Committed to helping organizations

achieve maximum benefit from their IT investment, through

meticulous system/network management, exceptional user

support, astute technical troubleshooting and on time

project deliveries.

. Consensus builder who works with business leaders,

technical teams and vendors to effectively prioritize

activities and achieve defined objectives. Ability to

translate business requirements into IT solutions.

. Intuitive and analytical, assessing complex enterprise

software and infrastructure issues and developing

strategies for quick resolution. Recognized "go to"

resource when the impossible is requested.

. Proven track record in creating robust solutions that

produce strong cost reductions, improved

quality/efficiency, and enhanced customer satisfaction.

. Committed to responsive end-user services, approaching

all support issues with patience, flexibility, a sense

of urgency and a soothing desk-side manner.

TECHNICAL Networking: IBM Netfinity Smartstart & System Management

Software, Active Directory,

SKILLS Ethernet, Token Ring, TCP/IP, IPX/SPX, WINS, FTP, Netbios, SNMP,

SMTP, ODBC, RAID 1 & 5, IDE, SCSI, FAT, Intel LAN Desk,

Wireless LAN, Cisco & Intel Products

Platforms: Windows 2003 Server, Windows XP (Professional & Home Edition),

Windows 2000 (Professional, Server & Advanced Server),

Vista, CE, ME; Novell Netware, AS/400, IBM Mainframe, Linux,

OS/2, Macintosh, DOS

Hardware: HP/Compaq Proliant, IBM Netfinity, Dell Dimension, Optiplex,

and Precision PCs; Dell Latitude notebooks, Lenovo ThinkPad

laptops, Intel, Xircom, Realport, and 3Com network cards,

Xerox and Epson printers, Toshiba laptops, HP printers, Jet

Direct cards and scanners, Smart-UPS, tape backup drives,

PSC Falcon wands

Software: Symantec Ghost Enterprise Edition, Rumba, Client Access, VNC

remote access, Windows Remote Desktop, Sonicwall VPN client,

Citrix client, thinprint, WebEx, Netobjects Fusion, Cheyenne

ARCServe, Legato, McAfee, Norton, Trend Micro, Avira

Antivir, Avast, F-Secure Anti-Virus software, Oracle 10G

Client & Server, pcAnywhere, GoTo MyPC, Norton Utilities, MS

Office Suite, Internet Explorer, MS Outlook, Lotus Notes, MS

Publisher, Adobe Acrobat standard, Cold Fusion, Scriptlogic

Desktop Authority

PROFESSIONAL Chromalloy New York, Orangeburg, NY 05/2006 - 01/2010

EXPERIENCE Client Technologies Administrator (full-time) 3 years 7 months

Solution-focused administrator delivering comprehensive

client/server support to 500 users at Chromalloy Gas Turbine

Corporation's largest division in Orangeburg, NY. Planned,

developed and coordinated multiple mission-critical projects

in a fast-paced 24/7 environment. Installed, configured,

tested, maintained, monitored and troubleshot end-user

desktops, laptops, thin clients and related

hardware/software, reliably meeting required desktop service

levels. Performed on-site analysis, diagnosis and resolution

of desktop/network problems for end-users (with 3rd-party

support), as well as recommending and implementing

corrective solutions to prevent reoccurrences.

. Installed and configured workstations/servers and

recommended/performed PC, hardware and peripheral

equipment improvements, upgrades and repairs. Smoothly

handled moves/additions and responded promptly to change

requests.

. Constructed, installed and tested customized

configurations based on various platforms and operating

systems.

. Monitored Trend Officescan and WSUS for all desktops and

laptops.

. Took initiative to walk the shop floor to visually

inspect desktops and thin clients, making sure they were

functioning properly.

. Installed and configured Citrix client software for

Hyperian and CMLS, thin print, Webex, Onbase and

Catapult for the AS/400.

. Played vital role in resolving problems during year-end

inventory, ensuring all supported systems were

continually functioning and following-up/developing

solid relationships with end-users.

. Monitored Trend Micro's Officescan console to guarantee

anti-virus updates were being deployed to all the

clients. Cleaned any detected viruses using Officescan

or other anti-virus products. Researched Antivirus Live

infection online and located specific instructions

enabling successful removal.

. Managed and trained new hires, temps and summer interns.

Provided flexible work hours to meet the demands of the

company.

. Accurately documented instances of desktop, laptop, thin

clients and related hardware/software failure, repair,

installation and removal in helpdesk requests.

Introduced a centralized area for online documentation.

Key Accomplishments:

. Exceeded expectations regularly as sole support for the

500 users at CNY. Innovated numerous solutions and

dramatically enhanced systems, improving support for

VP's, Directors, Managers, Assistants and Shop Floor

users. Managed systems using only desktops or laptops,

without availability of any systems management

applications.

. Dedicated achiever, ensuring deadlines were always met

by coming in early, staying late and working on

weekends. Accepted challenge of working effectively in a

dirty, noisy and potentially dangerous production

environment.

. Greatly reduced downtime by efficiently managing

hardware/software inventory.

. Acknowledged "go to" guy for company, sought out by

virtually everyone on staff. Recognized for ability to

attack any problem and to solve issues that had been

unresolved for years.

. Manually upgraded anti-virus software on 40+ laptops.

Achieved goal of completing project before the software

expired.

. Tenacious troubleshooter, routinely fixing outdated,

obsolete hardware and 10-12 year-old software

applications. Above and beyond efforts (including

"mixing and matching" hardware/software) saved the

company $thousands in costs and ensured equipment

continued to serve critical business needs.

. Addressed key issue of KeyScan security badge software

failure after PC host was hit by a power outage. Rapidly

located correct vendors to reinstall and configure the

software, resolving the problem.

. Collaborated with Trend Micro Tech Support to develop

and implement a solution that prevented laptops from

blue screening.

. Discovered DOSPRN utility, enabling old in-house DOS-

based applications to print to local and network

printers.

Bank of America, Kingston, NY 02/2005 - 01/2006

Microsystems Analyst (Consultant) 1 Year

Vital technical resource engaged by Bank of America's

largest Processing Center (2000 users) to support, test and

troubleshoot hardware/software enabling the electronic

scanning of Personal Income Tax (PIT) returns for the State

of New York and New York City. Rigorously adhered to

baseline procedures to ensure both logical and physical

protection of clients/servers and distributed systems.

. Charged with installing and configuring end-user

desktops, laptops, workstations, servers and related

hardware/software. Skillfully completed hardware and PC

improvements, upgrades and repairs. Analyzed and

resolved desktop/network problems for end-users.

. Created/maintained documentation (installation,

configuration, etc.) as needed.

Key Accomplishments:

. Due to outstanding performance, contract as Bank of

America consultant was renewed 10 times.

. Lauded for persistence and reliability in critical role

supporting the rollout of hardware/software solutions

for new PIT 2006 system.

. Took full ownership of customer problems, applying

troubleshooting/analysis skills to either resolve them

directly or coordinate with support groups to ensure

resolution.

. Received numerous "Celebration Cards" and continual

recognition from Operations Managers for quickly

resolving production issues.

Mount Saint Mary College, Newburgh, NY 05/2003 ( 08/2004

05/2003 - 02/2005

Attended Graduate School and earned MBA degree

Mercedes-Benz USA, Montvale, NJ 06/2001 ( 05/2003

SIM Lab Administrator (Consultant) 1 year 8 months

06/2001 - 05/2003 Technical Support Analyst

1 year 8 months

Managed daily operations for over 250 users of the Systems

Integrity Management Lab (SIM Lab) and coordinated all

hardware/software testing before and after production.

Created environments to test software versions of line of

business applications, such as NetStar, a Web-based tracking

management system for dealers nationwide.

. Installed and configured a variety of software for

testing, including Windows XP/2000/NT/98/95, IIS, SQL

Server and Linux.

. Configured clients/servers with Active Directory,

TCP/IP, IPX, DHCP and DNS.

. Troubleshot broad range of hardware, software and

network issues.

Key Accomplishments:

. Dramatically improved the SIM Lab's reputation by

improving quality of service. Attracted users to the

Lab by setting up a quick and easy testing environment,

advising them on how to perform certain tests, compiling

feedback results and developing strong working

relationships.

- Within one year, had staff from every IT division using

the Lab for testing. Received more test requests in 2001

than the previous 2 years combined; requests jumped from

22 in 2000 to 155 in 2002.

. Received Recognition Award in 2002 for consistently

providing cost-effective IT solutions for business-

critical problems.

Pfizer Pharmaceuticals, Palisades & Ryebrook, NY 10/1997 (

01/2001 10/1997 - 01/2001

LAN Administrator & Client Support Analyst (Consultant) 3

years 2 months 3 years 2 months

Single point of contact providing complete server and client

support at training facilities in Palisades and Ryebrook,

NY, maintaining offices at both locations. Concurrently

supplied on-site and remote technical support to 500+ users,

encompassing hardware/software, network access & e-mail.

. Built & configured Windows 2000/NT workstations/servers

on various IBM (X series), Compaq Proliant (1850R,

2500R, 5500R), Dell, Toshiba, & HP models.

Added/removed Window 2000 clients & NT

workstations/servers from NT/2000 domains. Installed &

configured HP & Xerox network printers.

Key Accomplishments:

. Undertook labor-intensive job of relocating users from

one facility to another over one weekend, involving

disassembling of server racks and physically moving &

connecting servers.

. Instrumental in smoothly rolling out laptops using

Symantec Ghost with multicasting for a rapidly growing

sales force

IBM, Poughkeepsie, NY 07/1995 ( 10/1997

07/1995 - 10/1997

Helpdesk Analyst (Consultant) 2 years 3 months

2 years 3 months

Supplied 1st & 2nd Tier client, application and network

support for clients Rhone-Poulenc (1000 users), Campbell

Soup Company (700 users) and their affiliates: Godiva

Chocolatier, Pepperidge Farm, Vlasic and Swanson (300

users).

EDUCATION Mount Saint Mary College, Newburgh, NY

M.B.A., 08/2004

State University of New York Institute of Technology, Utica,

NY

B.S., Computer Information Systems, 12/1994

Orange County Community College, Middletown, NY

A.A.S., Computer Information Systems, 09/1992

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