Customer Service Manager
Resume:
Matthew D. Monaghan
Parker, Colorado 80138
abm53s@r.postjobfree.com
SKILLS SUMMARY
Operations management professional with expertise in Warehouse
industry. Motivated self-starter with a proven track record of
strong leadership and managerial skills in the warehouse
distribution industry. Professional work experience emphasizes a
commitment to increasing productivity of staff and reducing
costs by implementing streamlined processes and procedures
especially in recognition and adherence to safety standards.
Highly cooperative team builder particularly effective in busy
environments where day to day operations must be completed
within tight schedules and with strong commitment to quality.
WORK EXPERIENCE
2008-Present Kohl's Department Store, Night Operations Manager
Manages and leads the overnight teams. Responsible for
overseeing all aspects of receiving, merchandise product,
inventory control, customer service and loss prevention.
Orients and provides comprehensive training of all new
associates, including education as to safety regulations and
Best Practices as outlined by Kohl's. Also responsible for
maintaining receiving and stock areas to company standards.
Constantly monitors productivity standards to ensure that all
personnel are operating at or exceeding stated benchmarks.
Directs workflow to Receiving/Truck unload Associates. Manages
all aspects of human resources for the teams.
2005-2008 Heidi's Brooklyn Deli, Owner Operator
Responsible for overseeing all aspects of construction build-out
of new franchise location. Managed two locations and day to day
restaurant operations, such as profit and loss, training of all
personnel, purchasing and receiving products, weekly scheduling
and payroll. Responsible for all accounts receivable and
payable, and daily food preparation. Ensured strict adherence to
food safety standards and OSHA regulations. Exemplified a very
"hands-on" approach to management, working various shifts with
frequent overtime. Possesses strong interpersonal skills with
an emphasis on team building. Implemented innovative procedures
and systems to effectively reduce both labor and food costs.
Placing sound procedures for employee safety in place, maintains
a 100% injury-free work record
2001-2005 U.S. Foodservice Inc., Night Order Selector
Responsible for selecting of product, organizing product within
productivity and accuracy standards, and operation of warehouse
equipment. Exhibited strong adherence to safety standards and
OSHA regulations, working various shifts with frequent overtime.
Exhibited team oriented approach, utilizing strong
interpersonal skills, thereby enabling a productive atmosphere
to be able to work cohesively with union and non-union
personnel. Provided consistent communication with management
regarding systems problems, proposed solutions and
recommendations. Maintained a strong work record of 55+ hours
per week with 100% injury-free work record.
1998-2001 FedEx Ground/RPS, Owner Operator
Responsible for daily operation of three delivery package routes,
profit and loss, and overall management of business: finances,
payroll, training new employees, employee conflict resolution,
handling hazardous materials according to OSHA and DOT
regulations, equipment care and preventative maintenance of
vehicles. Interacted with diverse population in a service
related industry. Worked 60+ hour weeks with 100% attendance and
injury free work record.
1998 Herman Miller Furniture, Warehouse Manager
Controlled all aspects of warehouse including:
receiving and delivery operations, inventory control, employee
training, scheduling of in/outbound freight, problem solving
organization of the warehouse, employee related issues and
concerns including performance appraisals, and team building.
Required operation, equipment care, condition monitoring,
preventative maintenance and repair of warehouse equipment with
adherence to OSHA specifications and regulations.
1994-1997 Universal Lumpers Inc., Director of Operations
Responsible for overall direction of company employing 200
persons which included: scheduling of personnel, recruitment,
continuous communication with employees via 2 way radios,
customer service, payroll, documentation control, bank
transactions, manpower planning and problem solving. During the
King Soopers 1996 strike, I was responsible for receiving and
shipping in several of the Distribution Centers. Results
included company-doubling productivity and decrease in overall
company external costs and under payments based on my analysis
of company performance data. Interaction with diverse
population, problem solving for day to day issues requiring
strong communication and interpersonal skills. Strong emphasis
on overall safety with 100% of employees safety trained and OSHA
certified.
1986-1992 United States Navy, Active Duty
Served as a yeoman during 2 deployments on the aircraft carriers
USS Kitty
Hawk and USS Nimitz. Responsibilities included training
subordinates, peers
and seniors on computer systems, nuclear weapons load team
member, fire ready training and abnormal situation management,
wiring the nuclear weapons fire control, maintenance of
directives file, assistant squadron duty officer, singularly
responsible for the organization of the administrative office.
Skills required working and living in close quarters with a
diverse population, adherence to strict safety procedures and
Naval Regulations, and excellent communication skills to ensure
speed and accuracy.
SIGNIFICANT ACHIEVEMENTS
- Employee of the month US Foodservice and Kohl's Department
Store
- Sailor of the month April 1988, Sailor of the quarter 1988
- Honorably discharged US Navy
EDUCATION-Niagara County Committee College, Sanborn, New York,
Business Administration.
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