Customer Service Manager
Resume:
HAROLD D. DIRKS
Cedar Falls, IA 50613
319-***-****(c)
*******@***.***
CAREER SUMMARY
Experienced materials, production and inventory control manager skilled in
supply chain management, master scheduling, materials requirement planning,
team building and lean manufacturing techniques. Contributed well in
customer service, marketing and forecasting to meet customer needs.
BUSINESS EXPERIENCE
HY-VEE, INC. 2008 -
Present
Part-time night inventory stocker
TEREX CRANES 2007-2008
Receiving / Inventory Control Group Leader
. Organized and developed plans for receiving and outdoor storage
. Designed material flow for production layout of product line
. Worked with purchasing to develop supplier packaging standards and supply
chain flow
COMBINED INSURANCE Cedar Falls, IA 2006-
2007
Insurance agent specializing in long-term care
HAMPTON HYDRAULICS Hampton, IA 2006
Materials manager for hydraulics manufacturer
. Used statistical methods to analyze process flow and constraints
RYDER LOGISTICS Waterloo, IA 2003-
2005
Logistics consultant for transportation planning to John Deere Waterloo
Vision Project (position eliminated)
. Conducted cost analysis of routes and inbound freight for reduced costs
and decreased WIP inventory
. Developed data from 250 suppliers for database to implement suppliers on
a manifest process
. Constructed and replanned routes for supplier locations that resulted in
$353,84.84 annual savings
. Planned truckload and milkrun routes averaging 14962 miles and weight of
1.23 million pounds daily
. Constructed routes that managed 6834 part numbers and 2524 returnable
packs on manifested routes
. Collaborated on cross-functional team to problem-solve obstacles to
implementation
. Wrote process standards for routing processes
DIRKS CONSULTING LLC Cedar Falls, IA 2000 -
2003
Business coach / consultant / instructor for APICS related materials
Full compliment of Fundamentals and APICS certification training; Consulted
on implementation of material requirements, inventory and statistical
projects (returned to stable employment)
. Consulted with company on inventory project; reduced inventory 62.5%
. Developed statistical tool to analyze marketing tactics; identified one
negative and three positive tactics
. Consulted with company on waste reduction; identified lead cause of scrap
and reduced scrap by 45%
. Instructed all CPIM courseware modules twice from 2001 - 2003
. Instructed Fundamentals courseware twice from 2001 - 2003
WAYNE ENGINEERING CORP. Cedar Falls, IA 1998 -
2000
Manufacturer of automated side-loading garbage trucks, rear-loading garbage
trucks and trailer cranes for off-site loading totaling $20 million in
sales (project finished; position eliminated)
Production Control Mgr.
Responsible for project management of ERP implementation.
Responsible for maintaining and reporting work order flow, accuracy of shop
orders and reducing total lead-times.
. Wrote procedures and work instructions for MPS, MRP, SFC, shipping and
receiving.
. Co-developed location grid for quicker inventory.
. Coordinated customer service and safety stock for more responsive order
fulfillment.
. Maintained and audited master schedule to improve product mix
flexibility.
. Coordinated information system needs and case log of solutions.
. Identified flow patterns for improved handling.
. Using lean manufacturing and DOE identified root causes of process
problems.
AMERICAN ATHLETIC, INC. Jefferson, IA
1998
Manufacturer of gymnastic and sporting equipment totaling $17 million in
sales.
Production / Inventory Control Mgr.
Responsible for maintaining and improving inventory accuracy of components
and WIP.
Responsible for reporting accurate work orders.
. Developed location grid for more rapid locating of product and personnel
training.
. Increased inventory accuracy from 44% to 75% in first three weeks of
cycle counting.
BURNS PHILP, NORTH AMERICA (TONES, INC.) Ankeny, IA 1995 - 1998
Second largest international processor and distributor of spices with sales
of $800 million.
MPS / MRP Planner
Responsible for planning food service and industrial packaging lines
totaling $60 million.
IOWA STATE UNIVERSITY Ames, IA 1994 - 1995
Land grant institution for undergraduate and graduate programs.
Program Specialist
Responsible for developing, scheduling and coordinating educational
business programs.
ROSCO MFG. Madison, SD 1994
Responsible for the implementation of the MPS module of new software.
TRIAD FASTENER Alda, NE 1993 - 1994
Plastics injection molder of proprietary and custom jobs with presses from
50T to 500T.
General Manager
Responsible for managing molding plant with 85 employees and 20 machines
with P & L responsibility. This included hiring and training, material
requirements / capacity planning and inventory control.
MID-CENTRAL PLASTICS West Des Moines, IA 1987 -
1993
Custom plastics injection molder with presses ranging from 75T to 1500T.
EDUCATION
Iowa State University
University of Northern Iowa Bachelor of Technology; Bachelor of Arts
Additional training includes:
Applied Statistical Methods, DOE, ISO 9000, Strategic Planning, Kaizen,
Kanban, MPS, MRP, CRP, PAC, JIT, MRPII, TOC, BOM, Inventory, Trainer
Training, SPC/SQC, Team Teaching, ERP, EMS, BPCS
Professional affiliation: APICS - Certification - CPIM & CIRM; served -
Central Iowa chapter secretary, Northeast Iowa president; ASQ
References available upon request
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