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Customer Service Manager

Location:
Cedar Falls, IA, 50613
Posted:
March 09, 2010

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Resume:

HAROLD D. DIRKS

*** ******* ******

Cedar Falls, IA 50613

319-***-****

319-***-****(c)

abm52o@r.postjobfree.com

CAREER SUMMARY

Experienced materials, production and inventory control manager skilled in

supply chain management, master scheduling, materials requirement planning,

team building and lean manufacturing techniques. Contributed well in

customer service, marketing and forecasting to meet customer needs.

BUSINESS EXPERIENCE

HY-VEE, INC. 2008 -

Present

Part-time night inventory stocker

TEREX CRANES 2007-2008

Receiving / Inventory Control Group Leader

. Organized and developed plans for receiving and outdoor storage

. Designed material flow for production layout of product line

. Worked with purchasing to develop supplier packaging standards and supply

chain flow

COMBINED INSURANCE Cedar Falls, IA 2006-

2007

Insurance agent specializing in long-term care

HAMPTON HYDRAULICS Hampton, IA 2006

Materials manager for hydraulics manufacturer

. Used statistical methods to analyze process flow and constraints

RYDER LOGISTICS Waterloo, IA 2003-

2005

Logistics consultant for transportation planning to John Deere Waterloo

Vision Project (position eliminated)

. Conducted cost analysis of routes and inbound freight for reduced costs

and decreased WIP inventory

. Developed data from 250 suppliers for database to implement suppliers on

a manifest process

. Constructed and replanned routes for supplier locations that resulted in

$353,84.84 annual savings

. Planned truckload and milkrun routes averaging 14962 miles and weight of

1.23 million pounds daily

. Constructed routes that managed 6834 part numbers and 2524 returnable

packs on manifested routes

. Collaborated on cross-functional team to problem-solve obstacles to

implementation

. Wrote process standards for routing processes

DIRKS CONSULTING LLC Cedar Falls, IA 2000 -

2003

Business coach / consultant / instructor for APICS related materials

Full compliment of Fundamentals and APICS certification training; Consulted

on implementation of material requirements, inventory and statistical

projects (returned to stable employment)

. Consulted with company on inventory project; reduced inventory 62.5%

. Developed statistical tool to analyze marketing tactics; identified one

negative and three positive tactics

. Consulted with company on waste reduction; identified lead cause of scrap

and reduced scrap by 45%

. Instructed all CPIM courseware modules twice from 2001 - 2003

. Instructed Fundamentals courseware twice from 2001 - 2003

WAYNE ENGINEERING CORP. Cedar Falls, IA 1998 -

2000

Manufacturer of automated side-loading garbage trucks, rear-loading garbage

trucks and trailer cranes for off-site loading totaling $20 million in

sales (project finished; position eliminated)

Production Control Mgr.

Responsible for project management of ERP implementation.

Responsible for maintaining and reporting work order flow, accuracy of shop

orders and reducing total lead-times.

. Wrote procedures and work instructions for MPS, MRP, SFC, shipping and

receiving.

. Co-developed location grid for quicker inventory.

. Coordinated customer service and safety stock for more responsive order

fulfillment.

. Maintained and audited master schedule to improve product mix

flexibility.

. Coordinated information system needs and case log of solutions.

. Identified flow patterns for improved handling.

. Using lean manufacturing and DOE identified root causes of process

problems.

AMERICAN ATHLETIC, INC. Jefferson, IA

1998

Manufacturer of gymnastic and sporting equipment totaling $17 million in

sales.

Production / Inventory Control Mgr.

Responsible for maintaining and improving inventory accuracy of components

and WIP.

Responsible for reporting accurate work orders.

. Developed location grid for more rapid locating of product and personnel

training.

. Increased inventory accuracy from 44% to 75% in first three weeks of

cycle counting.

BURNS PHILP, NORTH AMERICA (TONES, INC.) Ankeny, IA 1995 - 1998

Second largest international processor and distributor of spices with sales

of $800 million.

MPS / MRP Planner

Responsible for planning food service and industrial packaging lines

totaling $60 million.

IOWA STATE UNIVERSITY Ames, IA 1994 - 1995

Land grant institution for undergraduate and graduate programs.

Program Specialist

Responsible for developing, scheduling and coordinating educational

business programs.

ROSCO MFG. Madison, SD 1994

Responsible for the implementation of the MPS module of new software.

TRIAD FASTENER Alda, NE 1993 - 1994

Plastics injection molder of proprietary and custom jobs with presses from

50T to 500T.

General Manager

Responsible for managing molding plant with 85 employees and 20 machines

with P & L responsibility. This included hiring and training, material

requirements / capacity planning and inventory control.

MID-CENTRAL PLASTICS West Des Moines, IA 1987 -

1993

Custom plastics injection molder with presses ranging from 75T to 1500T.

EDUCATION

Iowa State University

University of Northern Iowa Bachelor of Technology; Bachelor of Arts

Additional training includes:

Applied Statistical Methods, DOE, ISO 9000, Strategic Planning, Kaizen,

Kanban, MPS, MRP, CRP, PAC, JIT, MRPII, TOC, BOM, Inventory, Trainer

Training, SPC/SQC, Team Teaching, ERP, EMS, BPCS

Professional affiliation: APICS - Certification - CPIM & CIRM; served -

Central Iowa chapter secretary, Northeast Iowa president; ASQ

References available upon request



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