Sales Customer Service

RESUME

Lucy Curtis

**** **** ***** *****, **

Annapolis, MD 21403

410-***-**** (Home)

410-***-**** (Personal cell)

**********@*****.*** (Personal e-mail)

I am looking for a position in which to use strong administrative, service

and problem solving skills.

I have extensive experience in handling the administrative responsibilities

of daily office operations at the Executive level, while managing

constantly shifting priorities. My ability to capably and sensitively

handle even challenging situations makes me an asset, along with my

attention to detail, and proactive approach. I am a team player who is

genuinely committed to providing the necessary support to ensure

organizational success.

Skill Set

. Microsoft Word, Excel, Power Point, Lotus Notes (or Outlook), Meeting

Matrix, Active Planner, Success Factors.

. Strategic Planning, scheduling, and prioritizing.

. Efficiency and Organization expert.

. Business writing and editing, preparation of reports, presentations and

contracts.

. Event Planning and Management, all types for 5 to 500 people.

. VIP travel arrangements and reservations.

. Exemplary Customer/Client interface.

. Multi-line telephone experience.

. Professional communication and presentation skills

. Ability to complete forecasting and Pace reports.

. Creative ability to produce sales and promotional collateral.

Qualifications:

. 15+ years experience; 5+ years at Executive/administrative level, 5+

years in Sales office.

. Extensive Business Etiquette training.

. Extensive exposure to interaction with high level corporate Executives.

. Proven track record of maintaining exemplarily customer service scores

in excess of 95%.

Accomplishments

. Selected to present to the 2008 ASAE class for Meeting Planners/Event

Managers studying for the CMP exam.

. 2007 YWCA "Tribute to Women in Industry" honoree.

. Initiated partnership with Anne Arundel County's "Food Link".

. Devised the concept and spearheaded the "Night Out for New Orleans"

fundraising effort after Hurricane Katrina.

Experience:

October 2002 to November 2009

Loews Annapolis Hotel

Executive Committee

Responsibilities:

. Ensure smooth and effective operations by creating efficiencies and

providing administrative organization and support.

. Plan and oversee all meetings and special, community outreach, and PR

events; set-up, menus, content, d cor, logistics.

. Write Hotel's Annual Strategic Report and Battle Plan.

. Participate in and facilitate annual budgeting process, and monthly

forecasts.

. Participate in all Executive Committee Meetings, goal setting

sessions, RVP Reviews, Annual Corporate Board Meetings.

. Oversee arrangements for all corporate and group VIP clients and

guests.

. Conduct VIP site inspections

. Create and complete month-end and sales goal reports.

. Ensure proper and timely distribution of all internal communication

documents.

. Ensure timely response to clients with professionally prepared

collateral and documents.

. Ensure phone calls are answered promptly and professionally, requests

are responded to, requested information is provided and proper follow

up takes place.

. Maintain operational necessities of office; supplies and equipment.

. Run interference for managers, anticipate needs, and facilitate

maximum use of time, and resources.

. Primary point of contact for coordination with all other internal

departments; Human Resources, Accounting, Facilities, and Operations.

August 1995 to October 2002

Loews Annapolis Hotel

Sales Department

Responsibilities:

. Prepare proposals and contracts.

. Handle inquiry calls and walk-ins, ensuring complete and accurate

information is requested for proper follow up.

. Create and prepare promotional pieces and sales collateral.

. Ensure excellent communication to Conference Management, Reservations,

and other internal departments.

. Maintain Sales Files,

. Prepare annual Marketing Plan, coordinate annual schedule of marketing

plans and actions.

. Assist with coordination of all client events, Sales Blitzes, Fams

etc.

. Enter Account information contacts and bookings into data base.

February 1994 - August 1995

Loews Annapolis Hotel

Front Desk/Reservations Agent

Responsibilities:

. Projecting a positive first impression of the hotel and executing all

necessary details to maintain customer satisfaction throughout their

guest experience.

. Handling and expediting guest requests and complaints and managing

hotel inventory effectively to maximize hotel profitability as well as

guest's perception of value.

Additional Related Work Experience:

. Extensive overseas travel

. Culinary Education

. References available upon request

Contact this candidate