Customer Service Manager
Resume:
Doreeda NaTina (“Tina”) Bowens
Seabrook TX 77586
Email: abm51f@r.postjobfree.com
OBJECTIVE Seeking a position with a progressive organization that fosters a work
environment where a solid work ethic is recognized and affords an
opportunity to apply my educational background and experience.
Currently pursing MBA with the University of Phoenix
EDUCATION
Bachelors of Science in Business/Marketing October 2009
University of Phoenix
Bachelors of Science in Computer Engineering December 2006
University of Phoenix
Associate Degree June 2006
Physical Science, Information Management
Community College of the Air Force
Maxwell Air Force Base, Alabama US
SUMMARY OF QUALIFICATIONS
• Active United States government security clearance
• 5-Point preference based on active duty in the U.S. Armed Forces
• Ability to make sound decisions in complex and stressful situations as an Executive
Assistant
• Processed 2500 short-notice Department of State country clearance requests efficiently
and without error
• Coordinated over 500 travel arrangements for deploying military personal without
assistance
• Ability to initiate and use programs in Microsoft Office, Word, Excel and Power Point at
an expert level
• Reorganized the process of maintaining supply inventories, with the sole authority and
responsibility to account for $2.5 million in missing supplies and equipment
• Proven leader, and able to produce results given by employer
• Strong written and verbal skills, coupled with a solid work ethic
• Detail oriented in providing superior customer service
EXPERIENCE Heritage Plaza June 26, 2009 - Present
1111 Bagby, Houston, TX 77002
Director of Operations
Develops and administers company security programs to guards against theft,
vandalism, violence, or other threats against the company or its employees; Branch Manager of 8
$46 million high rise buildings from Houston to Dallas Ft. Worth; Functions include but not
limited to payroll and HR responsibilities for 250 employees; Coordinate necessary support
services to effectively manage client site to meet or exceed financial and operational goals;
Manage a team employees, site and shift supervisors including hiring/selection, scheduling,
payroll, training, coaching, development and support functions; Foster and improve client and
employee relations; Manage uniforms, equipment, supplies & vehicles and appropriate
inventories and maintenance checklist; Develop staff in both technical and professional skills
through performance management (coaching, counseling, MSO training, annual formal
performance evaluations and recognition).
Doreeda NaTina (“Tina”) Bowens Email: abm51f@r.postjobfree.com
2401 N. Repsdorph Dr 281-***-****
Seabrook TX 77586 Page 2
United States Air Force 1997 – 2008
Postal Operations Analysis 2007 – 2008
U. S. Air Force, Langley Air Force Base Virginia
Supervised maintenance of highly sensitive equipment valued at $250 million; overseas
staff executive support services, personnel, and operational programs management and
auditing functions; reviewed Support Agreements and Memorandum of
Agreements/Understandings; coordinated statistical analysis and data collection for
Military Postal Services Agency surveys; authored operating instructions, talking papers,
and prepares surveys and studies; maintained $85K budget for SCI flight and processed
$40K in unfunded for Southern Command; temporary duty locations conducting annual
postal inspections at five operating sites in dire; trained newly assigned personnel;
coordinated a Military Interdepartmental Purchase Request for $8K for much needed
leased vehicles at Kuwait Embassy; and managed the Information Security Program
(ISSO), resulting in no discrepancies during Annual information Security Program
Review by 1st Security Forces Squadron Inspection team.
Operations Manager, U.S. 2005 – 2007
Air Force Kadena Air Base Okinawa Japan
Responsible for providing policy and procedural guidance for 131 postal activities,
spanning 46 countries throughout the US Central Command, US Southern and Northern
Command; managed a Postal Finance Office (PFO) account generation over $800K in
financial transactions annually; supplied lead for postal inspections and evaluated
operations throughout three unified commands; launched aggressive Quality Control to
validate 25 Foreign Military Sales contracts for authorized users; and acted as lead
instructor for Annual ACC Postal Education and Training Course certifying 45 newly
Department of State postal employees for demanding postal duties.
Postal Finance and Registry Supervisor 2002 - 2005
U.S. Air Force Ramstein Air Base Germany
Managed $75K flexible-credit account and $7.8K in Stamp Vending Machine accounts;
total team player; contributed daily to the accurate and timely delivery of 2003’s 6.3
million pounds of mail in support of over 44K military/civilian personnel throughout
Germany; and processed over 48K pieces of Registry mail to include receipt and dispatch
of high-valued shipments and classified materials maintained 100% accountability
Transportation and Logistics Manager 2001 - 2002
U.S. Air Force Song tan South Korea
Directed merger of Transportation and Logistics with Supply Logistics of 1500
personnel; and oversaw Inbound personal property section lead flight to Outstanding
rating during annual Unit Compliance Inspection.
Logistics Operations Officer 1997 – 2001
U.S. Air Force Sheppard Air Force Base TX
Coordinated travel arrangements for 3500 temporary assigned personnel during upgrade
training; investigated security and safety violations and wrote detailed incident reports;
and supervised an operation of 16 military and civilian personnel in daily operations and
evaluations
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