Alicia Marie McNair

**** ********** **

Canton, Ohio 44709

330-***-****

Customer Service and Administrative professional with more than 8 years of experience. Driven

leader with excellent communication skills.

PROFESSIONAL EXPERIENCE

Nationwide

I nsurance

8/2004 – 1/2009

Commercia l Processor, 12/2006 – 1/2009

• Reviews and processes assigned commercial and/or specialty lines risks accordance with

established procedures and the best practices.

Performs necessary rating and coding for quotes, new business, renewals and policy changes.

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Reviews summated materials for completeness and accuracy; follows up with agent, underwriting

and/or policy holder/applicant for missing inaccurate information.

Handles agent and policy holder correspondence and other related paperwork.

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Maintains working knowledge of state specific processing procedures and processing systems,

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pricing guidelines and eligibility and team concepts.

Maintains and utilizes coding manuals/materials needed to determine appropriate premium

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calculations and policy master file revisions.

Maintains a consistent quality and quantity of work at prescribed standards. Identifies and

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prioritizes own work according to prescribed standards. Reviews and corrects validity errors for

assigned production.

Recognizes premium refunds situations.

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Maintains accurate production reports. Performs quality checks per guidelines.

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Was manager of the activities team with my group. Also was the head of the Macro team for my

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team. Coordinated events and projects for my team.

Performs other duties as assigned.

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Genera l Uti l ity Clerk / Receptionist, 10/2004 – 12/2006

Performs a variety of routine clerical duties according to standards and procedures.

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Resolves routine questions; refers unusual cases to supervise.

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Creates and maintains filing system; adheres to standard procedures and schedules; handles file

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request and/or productivity logs.

Utilizes personal computer, typewriter, fax machines, and other standard office equipment for

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recording, storing, receiving, and presenting information.

Sorts through all of the Fire Property Processing work, and marpo’s

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Mails out any billings that need to go to the insured or the Agent.

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This position is responsible for the professional and efficient managing of visitors, consumers,

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telephone calls and messages, as well as a variety of clerical duties that support consumer services,

information and referral and the operation and presentation of a professional office

Receives callers at establishment, determines nature of business, and directs callers to

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destination.

Obtains caller's name and arranges for appointment with person called upon.

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Directs caller to destination and records name, time of call, nature of business, and person called

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upon.

Operates PBX telephone console to receive incoming messages.

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Typed memos, correspondence, reports, and other documents.

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Works at front desk to greet customers and accept payments.

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Issued visitor's pass when required.

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Made future appointments and answer inquiries.

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Performed a variety of other duties pertinent to type of establishment.

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Collected and distribute mail and messages.

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Performs other duties as assigned.

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A licia M a r ie McNair, Page T wo

F ire Processor, 8/2004 – 10/2004 (Temporary position th rough Spherion Staffing)

August 24th – Oct 18th 2004

Codes and inputs assigned new business and changes (coverage’s, amendments, cancellations)

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to existing policies.

Corrects errors that result from own coding, underwriting, agents and or accounting input

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Maintains and utilizes coding/rating manuals

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Identifies missing policy information and if necessary contacts agent to secure needed

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information.

Performs other duties as assigned.

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G.E. Capital Consumer

F inancing 1/2002 – 1/2003

Collections Clerk

Located and notified customers with delinquent accounts and attempted to secure payment, using

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postal services, telephone, and personal visits.

Questioned neighbors and postal workers at post office to determine new address of customers.

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Mailed form letters to customers to encourage payment on delinquent accounts.

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Helped in preparation of payments to be sent.

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Conferred with customers by telephone in attempt to determine reason for overdue payment

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Notified credit department if customer failed to resolve debt.

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Granted extensions of credit.

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Had service disconnected and merchandise repossessed, if necessary.

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Used automated telephone dialing system to contact customers and computer to record

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customers account information.

Maintained high standards of excellence.

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Received payments and posted amount paid to customers accounts.

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ED UCAT ION

Kent S tate University (Stark Campus), cur rently working towards Bachelor degree i n

B usiness

Associates Degree: B usiness

Brown M ackie College

Medical Billing and Coding Certification

COMPUTER SKILLS AND TRAINING

Proficient in Microsoft Office Suite, Access, NOVA, RDCIMS, Passport, E-file, Microsoft Word,

Microsoft Power Point, Microsoft Excel, Quickbooks, Medent Software, VinAssist, NCCI,

PCRB, Sage, E-Library, Lotus notes, USPS, and Isotel.

VOLUNTEER ACTIVITIES

Actively participate in programs such as Habitat for Humanity, United Way, the JR. Achievement

Program, and also the Day of Caring

Contact this candidate