Customer Service Manager
Resume:
Lisa Scardamaglia
*** -***-**** (Cellular)
St, Charles, Illinois 60174
abm50y@r.postjobfree.com
I am seeking a gratifying position in a challenging environment that would
influence my career growth, expand my leadership potential and provide
continuous improvement opportunities.
11 Years of Administrative Support, Supervisory and Customer
Relations. Strong organizational, multitasking, analytical,
critical thinking and interpersonal skills. Self-motivated,
works independently dependable and goal-orientated employee.
Professional appearance and high professional standards. Enjoy
interacting with people and have consistently worked in an
environment where associated with all levels of management and
executive leadership. I easily adapt to customers and staff in
all communication venues. My dedication to professionalism in
customer satisfaction has been consistently recognized
throughout my career.
PROFESSIONAL EXPERIENCE
EDWARD HOSPITAL, Naperville, IL 2009-2010
Secretary III
. Provided administrative support to the Emergency Medical
Services and Trauma Services. Provide support directly to
Emergency Medical Systems Medical Director, Manager, Trauma
Services Coordinators, Paramedic Educator, Continuing
Education and Quality Coordinators and while organizing and
prioritizing the workloads to meet established priorities and
goals within department.
. Provided assistance to Emergency Medical Services Systems
Ambulance providers and Medics. Maintain Medic room supply,
forms and needs. Liaison to the Region VIII Fire
Departments, Fire Chiefs, EMS Bureau Chiefs, Lieutenants and
Coordinators. Schedule meetings within EMS department and
Edward Hospital providers. Provide minute taking and
processing.
. Managed calendars for to Emergency Medical Systems Medical
Director (EMS as needed), Manager, Trauma Coordinators,
Paramedic Coordinator, Continuing Education and Quality
Coordinators.
. Create prepared routine department materials. Validate,
proofread and edit material for accuracy and clarity.
Preparation of expense reports and invoicing system. Process
incoming and outgoing mail and fax transmittals. Create and
maintained several filling systems within department. Monitor
upload sensitive information into tracking program. Order,
maintain department's office supply needs
. Meeting preparations secure location, presentation material,
technical equipment and catering needs. Organize
departmental functions, seminars and travel.
. Answer telephone calls; screens, directs, schedules and
confirms appointments. Managed sensitive and patient
information by using, confidentially and discretion.
Maintained procedures and controls to promote good
communication and information flow within the department.
. Arranged for Paramedic needs of Paramedic Class through and
with the Paramedic Educator. Schedule interviews, assist in
composing and typing. Maintain files, clinical schedules, and
syllabus and presentation material. Organized and assist in
graduation ceremony process.
. Created and validate Emergency Department Trauma Surgeons on-
call schedule among three surgeon offices. Completion of
payroll. Preparation of Trauma Surgeons seminar expense
reports. Assisted with charts, graphs and forms. Compose
memorandum and interoffice notices. Assisted with materials
attend meetings and provide minute taking and processing.
. Preparation of monthly EMS Provider Patient Transport
Information, charts and graphs are produced for benchmarking
to Director of ER and Executive Level Management.
Lisa Scardamaglia Page 2
AUTOMATIC DATA PROCESSING (ADP) Hoffman Estates, IL 2007-2009
Executive Assistant
. Provided administrative support to Vice President of
Financial Services, Director of Tax Solutions and Senior
Director of Application Software Programs and Staff.
. Managed Executives calendars. Scheduled and organized
meetings, travel and department activities. Presentation
development; handouts, minutes, and power point projects.
Composed, typed correspondence, memos and reports.
Preparation of expense reports. Managed sensitive information
while using, confidentially and discretion. Processed
incoming and outgoing mail and fax transmittal. Create and
maintain several filling systems. Order and maintain
department's office supplies.
. Coordination of Departmental, large off site events, and team
functions. Secure location presentation, technical equipment
and catering needs. Assisted in fundraising activities within
company.
. Maintained procedures and controls to promote good
communication and information flow within the department and
maintain a good working rapport with all Executive Assistants
within organization.
FELLOWS STAFFING Schaumburg, IL 2006-2007
CONTRACTED WITH LARGE INTERNATIONAL FOODS INDUSTRY CORPORATE OFFICE
Executive Assistant - Temporary Position
. Provided administrative support for Vice President of
Operations, Vice President of Planning Distribution
Transportation, Logistics, Supply Chain and Customer Service.
Directors and Staff.
. Managed Executives calendars. Scheduled and organized
meetings, travel and department activities. Coordination of
Departmental, Large Off Site, and Team functions. Secure
location, Agenda or presentation, technical equipment and
catering needs. Presentation development; handouts, minutes,
and power point projects. Composed and typed correspondence,
memos, reports and presentation material. Preparation of
expense reports.
. Managed sensitive information while using, confidentially and
discretion. Processed incoming and outgoing mail and fax
transmittal. Created and maintained several filling systems.
Ordered and maintained department's office supplies. Assed
incoming documents and ensured they were received.
. Answer telephone calls; screen, direct, schedule and confirm
appointments. Maintained procedures and controls to promoted
good communication and information flow within the department
and maintained a good working rapport with Executive
Assistants within organization.
Lisa Scardamaglia Page 3
CENTRAL DUPAGE HEALTH Winfield, IL 2000 - 2006
Executive Assistant/Building Management Coordinator
Executive Assistant to the Vice President and Chief
Information Officer, while providing Administrative support
for multiple Directors, Managers and 194 full time employees.
. Assisted Director of Central DuPage Physician Group and
Practice Managers as needed.
. Supervised Department Secretary and Building Receptionist.
Responsible for office support procedures, controls to
promote good communication and information flow within the
department
. Scheduled, organized meetings and travel. Presentation
development; handouts, minutes, slides, and PowerPoint
projects. Monthly budget operations for executive level
management. Produced organizational charts. Prepared expense
reports; reviewed, monitored for appropriateness and
validity. Large onsite and offsite events. Ongoing
departmental site relocation and coordination. Organized and
maintained building with 400 hospital staff: created phone
directory, employee locations list, parking permit system,
and incoming and outgoing mail functions.
. Worked as liaison with executive level and project management
team of several implementations to include Epic and Epic EMR
application, implementation of EHR system, develop a
comprehensive HIM department project plan of actions,
milestones, and rollout (go-live) dates. Assisted in
development of strategies for change management. Assisted
Vice President on developing ROI system to evaluate the
department's present performance and its possible future
performance ratios.
. Building Manager and liaison to Property Management plumbing,
heating/air, and cleaning services etc. Liaison to CDH Public
Safety, security issues. Liaison for building safety
procedures and correspondence. Worked with Vendors and
maintained proper invoicing system.
PIRTANO CONSTRUCTION Addison, IL 1998 - 2000
Administrative Assistant
. Assistant to the Vice President Financial Solutions.
. Budgetary Quotation, order processing and tax exempt
information processing. Project Management support for
creating and processing bid proposals and exhibits. Excel
spreadsheet data compilation. Interoffice memos and customer
correspondence. Ensuring all customers was well received with
a professional interface to the company. Telephone reception
and call forwarding. Nextel radio communication.
COMPUTER SKILL PROFIENCY
. Microsoft Word, Excel, PowerPoint, Visio, MS Outlook, Lotus
Notes
. Website Portal Administrator, Room Scheduling Systems, Alpha
Paging
. Alliance, Financial Management, KRONOS Workforce Central,
API, 360Facility and Quick Books
EDUCATION
College of DuPage, Business 101
DePaul University, Core Concepts I - Project Management
REFRENCES UPON REQUEST
Contact this candidate