Customer Service Administrative Assistant

Denise A. Davis

**** ***** ****** ******

Chicago, IL 60619

773-***-**** abm4zy@r.postjobfree.com

SUMMARY

Highly motivated Administrative Assistant with more than 12 years of

professional experience providing customer service and clerical support.

Excel at providing excellent customer service in a fast-paced environment

and meeting tight deadlines. Extremely efficient with excellent

communication skills, organizational skills, and attention to detail.

Passionate about helping people and ensuring that customers receive

exceptional attention and service.

PROFESSIONAL EXPERIENCE

AMERICAN HEART ASSOCIATION, Chicago, IL 2000 - 2009

Greater Midwest Affiliate

Receptionist 2005 - 2009 / 2000 - 2003

Provided administrative support for offices in 7 states while ensuring high

quality service was provided to customers and staff.

. Greeted clients; assessed needs and presented pertinent information;

directed clients to appropriate personnel.

. Answered telephones and directed office communications.

. Created phone directories and updated distribution lists.

. Maintained adequate inventory of office supplies.

. Scheduled meetings and set up and maintained conference rooms.

. Processed and shipped packages; open, sorted and distributed mail.

. Prepared bank deposits and implemented accurate documentation.

Youth Market Assistant 2003 - 2005

Managed youth market accounts and assisted in implementing "Hoops for

Heart" and "Jump Rope for Heart" programs.

. Maintained records and generated reports.

. Created and maintained client files.

. Provided customer service by effectively communicating with internal and

external contacts.

. Managed and updated data utilizing Siebel and Excel.

. Handled and shipped packages.

KNOLL, INC., Chicago, IL 1998 - 2000

Receptionist 1998-2000

Ensured that customers received courteous and prompt service, answered

telephones promptly in accordance with company telephone protocol.

. Greeted visitors, answered telephones, and redirected calls.

. Scheduled and coordinated client and office meetings.

. Helped organize and develop mailroom.

Showroom Assistant 1998

Assisted customers in showroom and provided administrative support to store

personnel.

. Developed strong relationships with customers and staff.

Denise A. Davis Page Two

KNOLL, INC. (Continued)

. Completed computer inventory using Windows 95.

. Gained working knowledge multi-phone systems; handled up to 80 phone

lines.

SPINNEYBECK, Chicago, IL 1997 - 1998

Personal Assistant

TECHNICAL SKILLS

Typing

Proficiency in current Microsoft operating environment

Working knowledge of most office machines and applications

EDUCATION

AA, Liberal Arts, Kennedy-King Community College, Chicago, IL

Contact this candidate