Engineer Customer Service

Jeff Sikalis

**** ***** *** **** *** **B, Salt Lake City, Utah 84107

Home: 214-***-**** abm4wx@r.postjobfree.com

EXPERIENCE: November 2008 - Current - Mastec - Carrollton, TX

Field Service Engineer

. Manage and coordinate telecommunication installations

and testing

. Meet deadlines as well as project budgets

. Supervise subcontractors on installation projects

. Delegate tasks to employees who have the skills to

execute

. Test and turn up new telecommunication systems

. Create and perform high-level product presentations for

sales

. Mentor new engineers on new and existing products

. Assist in design solutions and scaling infrastructure

for customer demand

. Monitor and manage platform infrastructure, system

performance, and

alarms on Alcatel Lucent platforms /1630 GSX

/1680 OGX /1671 SC /

1353 NM Server /1850 TSS 100 /1850 TSS 300 /

1850 TSS 500

. Provision and troubleshoot, VoIP, DS0, SS7, T1,

VT1.5,DS3, STS1, OC3, OC12,

OC48 and OC192 circuits

July 2007 - November 2008 - Integra Telecom - Salt Lake

City, Utah

Business Telephone Systems Sales Executive

. PBX and Bandwidth Sales to medium sized businesses /

vertical markets

. Specialized in Mitel, NEC, and Inter-Tel VoIP product

lines

. Meet deadlines and monthly sales quota

. Prospect and network to provide new business

November 2004 - July 2007 - Scientific Software

Engineering - Cocoa Beach, FL

Field Service Engineer

. Manage and coordinate telecommunication installations

and testing

. Supervise subcontractors on installation projects

. Communicate with customer service teams on service

issues

January 2000 - November 2004 - Alcatel USA - Plano, Texas

Field Service Engineer / Project Supervisor

. Manage and coordinate telecommunication installations

and testing

. Supervise subcontractors on installation projects

. Test and turn up new telecommunication systems

Nielsen Media Research - Salt Lake City, Utah

Field Supervisor

. Supervised numerous installation teams to install in-

home Nielson Rating Systems

. Performed installation audits and employee reviews

. Received above target ratings for each employee review

Grapevine Supper Club - Salt Lake City, Utah

Manager

. Total P&L responsibility

. Managed crew of 12 employees

. Implemented employee training on customer satisfaction

. Innovated promotions and new ways to generate revenue

. Grew revenues from start-up to 900k in 5 years

United States Navy

Operations Specialist

. Operated various classified antisubmarine warfare

systems

. Granted Secret Clearance

. Received above target evaluations

EDUCATION:

. Currently completing Bachelors Degree in Project

Management

. Associate of Applied Science Degree - Electronics

Engineering

. Certification on several Alcatel Lucent

telecommunication products

. United States Navy Operations Specialist "A" School

SKILLS:

. Multiple hardware and software diagnostic expertise on

telecommunication platforms

Contact this candidate