Sales Customer Service

Dustin Jefferies

**** ******* **. ********, **** 43230 ( C: 614-***-**** ( E-mail:

*************@***.***

Recruiting / Account Management / Training

What makes me unique is my ability to deliver on both the relationship and

technical aspects of working with people. I excel at listening to

customers and finding-out what are their needs and goals. I also do a

great job of analyzing and problem-solving to determine what and how the

needed solutions can be implemented. In addition, I am organized,

intelligent, dependable, versatile, proficient with technology, and a loyal

teammate.

KNOWLEDGE & SKILLS SUMMARY

Sales Customer Service Analysis

Training & Development Prospecting Leadership

Recruiting Phone Skills Fluent in Spanish

Management Problem-Solving Benefits

Team-Building Closing Investments

PROFESSIONAL EXPERIENCE

American Strategic Alliance, inc. - Columbus, Ohio

2009 - Present

Director of Business Development (2009 - Present)

Recruit, develop, and lead the Columbus sales-team. Assist with training

and field-sales. Work with executives to build business and community

alliances through networking and collaborative meetings.

Western & Southern Inc. - Columbus, Ohio

1999 - 2009

Office Manager (2008 - 2009)

Rebuilt office in record time. During this time, the office experienced

dramatic increases in both qualitative (morale, teamwork) and quantitative

(producers, sales) areas.

Corporate Recruiter (2007 - 2008)

Orchestrated turnaround of company accounts in a region. Selected to be

the Senior Recruiter for the 14 Districts in the state of Florida. During

an 18 month timeframe increased New Producers by 87% through the

implementation of new processing strategies and technology tools.

Regional Trainer (2005 - 2007)

Provided weekly face-to-face training in 4 different offices within the

Central Ohio region. Provided initial orientation, classroom & computer

training, and field training. Consistently received high performance

reviews from supervisors and office management.

Sales Manager (2001 - 2005)

Grew staff from 4 to 8 sales representatives. Promoted 2 sales

representatives to sales manager in other offices. Qualified for Leader

Sales meeting in 2003 and 2005.

Sales Representative (1999 - 2001)

Consistently ranked in the top 10% of company producers. Named "Producer

of the Year" in 2000 & 2001 for leadership and levels of productivity.

Education

EAST CAROLINA UNIVERSITY - MASTER OF SCIENCE/FAMILY COUNSELING -

GREENVILLE, NORTH CAROLINA

Brigham Young University - Bachelor of Science/Human Development - Provo,

Utah

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