Training Maintenance
Resume:
William R (Bill) Hasty
Tacoma, WA 98418
abm4w9@r.postjobfree.com
Objective: To install, configure, and support an organization's local
area network (LAN), wide area network (WAN), and Internet system or a
segment of a network system. To maintain network hardware and software.
Work Experience:
Weyerhaeuser Company 02/1998 - 08/2008
. Service Desk Analyst
Subject matter expert for Hewlett Packard's Open View Service Desk (OVSD)
software package that replaced Remedy as the means of tracking incident
and problem management of SAP. Trained up to 15 people in formal
training classes and one-on-one training sessions to help people learn
and use OVSD. Developed training material and job aids to assist people
in the knowledge of OVSD. Created numerous metrics by using the reporting
features of OVSD, MS Excel, and MS PowerPoint to track the trends and
usability of OVSD for the Service Desk leadership team. Assisted in the
development of a Disaster Recovery Plan for the SAP Support Team.
. Help Desk Support Analyst, SAP Plant Maintenance
Supported 16,000+ users in correct practice and usage of SAP. Test Lead
for the PM team for SAP upgrades and enhancements. Develop testing
programs that address areas such as database impacts, software scenarios,
regression testing, negative testing, error or bug retests, or usability.
Document software defects, using a bug tracking system, and report
defects to software developers. Plan test schedules or strategies in
accordance with project scope or delivery dates.
. Subject Matter Expert for SAP Plant Maintenance
Implementation specialists to over 100 Container Board Facilities.
Delivered Plant Maintenance training and follow-up support to l000+
maintenance technicians in corrugated facilities across the country.
Developed training materials and procedures, and trained users in the
proper use of hardware or software.
. Help Desk Support Analyst, Maximo
Supported 5000+ users in correct practice and usage of Maximo, a plant
maintenance and storeroom inventory application.
. Core Trainer, Maximo Project
Implementation specialist responsible for training site power users in
the best practices and usage of Maximo. This enabled the power users to
assist in the training of the end users in their respective facilities.
Developed training materials and procedures, and trained users in the
proper use of the software. Participated in on site implementation of
Maximo
. Information Technology Resource Center Analyst
Support Analyst for the Container Board Division of Weyerhaeuser in
numerous software applications. First level support for over 10,000
users. Answer user inquiries regarding computer software or hardware
operation to resolve problems.
Additional Skills:
Cisco Systems, Microsoft Office, Microsoft Server 2003, Windows XP &
Vista, SAP, Remedy, Maximo, Crystal Reports, Hewlett Packard (HP) Open
View Service Desk, HP ITG, & HP Quality Center. ITILv3.
Computer Lab Work:
Configured in a lab environment the following:
. Cisco Routers, Switches
. Servers using Microsoft Windows Server 2003
. Setup virtual networks using TCP/IP protocols by configuring Cisco
switches and routers
. Setup VLANs on Cisco routers
. Hardwired Cisco switches and routers in a small data center
Training / Certifications:
. CompTia A+ Certification
. Strategy Computers, Inc: Network Engineer - Graduated with a 3.5 GPA.
. Hewlett-Packard: Information Technology Infrastructure Library v3
(ITIL) Course.
. U.S Air Force Technical Trade Schools: Non-Commissioned Officer
Leadership, Information Management, Aircraft Maintenance Technician.
Military Experience:
USAF 08/1979 - 08/1992
Security Clearance - Secret (Inactive)
Aerospace Maintenance - AFSC 2A571B
Information Management - AFSC 3AO51
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