Customer Service Human Resources

Becky Beschorner

********@***.***

Permanent Address

Current Address

**** ***** ******

**** **** **** ******

Apt. B1

Farnhamville, Iowa 50538

Cedar Falls,

Iowa 50613

3788.

515-

***-****

Objective To gain professional experience by acquiring a career in the

management field where I can make an impact using my creativity and

outgoing personality.

Summary

Team work: Completed a variety of projects in Psychology,

Organizational Management, and Organizational Design and Development.

Trainable: Proven experience in being a quick learner, while learning

how to handle situations from an executive.

Leadership: Demonstrated leadership while supervising two or

more other team members to complete projects.

Education

University of Northern Iowa, Cedar Falls, Iowa

. BA: Management: Business Administration

. Graduation: May 2010

Iowa Central Community College, Fort Dodge, Iowa

. AA in Business May 2007

. AS in Business May 2008

. Dean's List Scholarship Recipient

Relevant Research

. Introduction to Entrepreneurship: Researched and developed a

business plan for a lawn care business

. Organizational Management: Completed a team project about the

quality of work life and commitment in an organization by

conducting a survey and basing our conclusions on the evidence

. Organizational Design and Development: Conducted a 4,000 survey

project to identify the effects of the economy on customer service

Work Experience

Target Team Member, Fort Dodge, Iowa- Waterloo, Iowa

April 2006- Present

. Exceeded expectations by completing tasks quickly

. Required to work individually while keeping a team-work

environment

. Organized products according to specific instructions

. Interacted with guests on a daily basis helping to meet their

needs

. Handled 25+ guest calls per shift regarding product information

. Recipient of Great Team Hero Award

. Train new team members and provide further assistance as needed

Temporary Team Leader, Waterloo, Iowa

May 2009- August 2009

. Provided performance feedback for team members as needed

. Participated in the interview process for new team members

. Provided consistent recognition when performance exceeded

expectations

. Consistently focused on leadership development by completing

weekly and monthly statuses

Human Resources Team Member, Fort Dodge, Iowa

April 2008 -August 2008

. Organized a new team trainer program

. Conducted a four-hour new team member orientation

. Responsible for confidential information

. Evaluated new team member's performance

. Worked closely with executives to deal with new problems daily

Volunteer Work

. Special Olympics

. United Way

. National Nights Out

. Cedar Valley Humane Society

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