Sales Engineer

Jeffrey Kudarauskas

**** ******** **** ( Baldwinsville, New York 13027

Home: 315-***-**** ( Cellular: 315-***-**** ( E-Mail:

abm4vp@r.postjobfree.com

Technical Specialist

Exceptional Client Advocate and Troubleshooter

Professional Experience

OCM Boces... East Syracuse, New York

2009-

Present

LAN Technical Support Specialist

. Responsible for needs assessment analysis, support and implementation of

computer applications as well as local area network (LAN) operating

systems.

. Installs, customizes and maintains all vendor supplied software for LAN

operations.

. Monitor and adjust LAN systems for optimal performance.

. Active Directory - group policies, user management

. Perform hardware and software evaluations and provide management with

reports and oral recommendations.

. Gather and analyze information and draw logical conclusions

. Thorough knowledge of local area network operating systems and

topologies.

. Manage District wide content filtering via X-Stop

OneCommunications ... Syracuse, New York

Service Implementation Specialist

2008-2009

Sales Engineer

2001-2004

. Coordinate the implementation of facilities for each client and / or

project. Assist in discovering and presenting technical solutions to

clients with Sales team member(s).

. Provide Sales team and / or clients with network and PBX/VMS and Data

configurations that meet client needs.

. Research technical alternatives to assist Customer in identifying the

best over all solution including, hardware/software specifications, set

up, integration, dialing plans, trunking, call accounting specifications,

and plant design.

. Provide technical support in answering RFP/Q or submitting ICBs for

complex sales. Participate in project level teams when created, for multi-

location, and/or greater than 49 line sales.

. Maintain records and databases associated with projects.

. Develop relationships with internal and external customers and vendors.

Interface with vendors to identify technical issues and solutions

. Assist Product Marketing with providing technical training for new

product initiatives Install and configure CPE at customers premise

. Database's used to perform daily tasks Metasolv 6.0, TBS, Remedy.

USLEC, Inc. ... Charlotte, North Carolina 2004 to 2007

Solutions Engineer

. Provide presale data support to Sales teams which includes the

development of network designs, data product quotes, CPE proposals,

presentations, & technical responses to RFP's.

. Meet with customers to analyze their business and networks and position

Uslec product and services.

. Act as a liason between Sales, Engineering, Operations, & other internal

work groups to ensure installation activities are completed to meet

customer due dates.

. Interface with customer or customer's vendor on hardware & network

requirements to ensure proper operation of USLEC services.

. Development of a telecommunications solution to meet the customer's

needs. Strategy for selling the solution will be through consensus of the

team lead by the AE/NAM.

. Drive timely completion of site surveys through management of internal

resources and external "information" providers (Vendor, ILEC, Customer,

etc.)

. Train Sales teams on features & capabilites of USLEC's data network &

products.

. Train Sales and customers on data implementation process.

. Database upkeep of customers records in Metasolv 6.0, TBS, Remedy.

. Provide recommendations, via the site survey process, for physical

installations and network configurations

APPLIEDTHEORY, Corp. ... Syracuse, New York 1998 to 2001

Implementation Specialist

. Oversee the installation and implementation activities for AppliedTheory

private line and xDSL product's offerings with local and inter exchange

carriers, intra and inter-departmental personnel and customers.

. Ongoing daily tasks/projects include regional management, hardware/LAN

rollouts, technical support, software deployment, asset management,

budgeting, information protection, disaster recovery, project management,

training.

. Provide comprehensive support and tracking of service delivery to ensure

an accurate and on time installation of service and analyze orders for

understanding of customer's network

. Work with vendors to proactively identify and resolve implementation

problems Configure/troubleshoot/ backbone & CPE Cisco routers

Education

C.B.I.T ... Syracuse, New York

Network Engineering

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