Project Software
Resume:
Alicia Zaklan
** ********* **, ********, ** *****
******.******@*****.***
EXPERIENCE
Consultant - Technology Integration & Process Analysis
McElheny & Associates, LLP (CPA Firm), Columbus, OH 2007 -
Present
Perform troubleshooting and analysis on an ongoing, as needed, basis with a
focus on revising process to better incorporate technology, increase
efficiency and productivity, and eliminate opportunity for error.
Client needs are varied ranging from:
Defining new business processes
Re-engineering existing business processes
Integrating multiple systems together
Creating complex excel spreadsheet templates involving advanced formulas
Defining standards and methods for exporting and importing data to/from
various software
Creating conversion utilities to format data for importing/exporting
Creating training documentation
Performing employee training sessions
Research, define, and document ways to obtain greater utility from existing
software applications
Perform all aspects of projects from research, analysis, design, testing,
implementation, documentation, and training.
Technical Business Analyst
Redemtech, Columbus, OH Nov 2007 - Dec 2008
Main focus was on their largest, highest priority project which focused on
the technical aspects of their secure logistics initiative. Because they
are an end of life asset management company- responsible for the
collection, transport, and redistribution of data bearing assets- the
tracking and tracing of all equipment throughout the entirety of the
logistics process was an extremely important endeavor. The project was high
risk, high complexity as it required the flexibility to integrate multiple
third party logistics vendors, sending and receiving data from and to all
of their internal systems, as well as to and from the third party handheld
software (Airversent) server and handhelds, and receiving information from,
and publishing information back to clients.
Employed modified Agile/Scrum Development methodology
Requirement gathering/elicitation and functional and technical
specification writing for multiple projects, from very small change
requests to very large, high visibility, multi-entity (internal and
external) projects.
Close collaboration with architect, off-shore and on-shore development
teams, and QA team to define technical issues and risks, and design and
implement solutions.
Develop functional diagrams, data and work flow diagrams, and prepare
information for presentation to any or all members of the project team.
Work closely with business users, and project stakeholders.
Direct, manage, and facilitate project meetings.
Coordinate vendors, users, internal development and contractors.
Participation in development and testing of proof-of-concept software.
Use of SQL to develop reports and analyze data.
Use of Visual Studio to design user interfaces.
Prepared information gathering process for technical software selection.
Developed selection criteria, facilitated vendor demonstrations,
coordinated analysis and selection process, and presented findings to the
executive team.
Instrumental in the technical hardware and software acquisition for a major
corporate enhancement to the logistics program.
Technical Integration/Operations Manager
McElheny & Associates, LLP (CPA Firm), Columbus, OH Mar 2005-
Nov 2007
Collaboration with programmer to refine proprietary software application
developed for internal use. Provided all functions of analysis, including:
use case, requirements gathering, cost/benefit analysis for changes, test
case development, functional testing, and implementation.
Collaboration with developer of third party software to improve
functionality of web-based application. Performed comparative analysis of
current function versus ideal function for all users (application used bi-
directionally with both business and individual clients). Initiated
communication with vendor and developed relationship with programmer
resulting in collaboration to improve application. Effectively communicated
our needs and current application dysfunction to programmer, resulting in
positive changes which increased functionality of the application,
ultimately leading to improved efficiency and accuracy within the business
process.
Analysis of work-flow in order to identify and overcome process
inefficiencies.
Completed project to define and implement best process methods of data
integration between multiple applications to automate data flow from
reception to product distribution resulting in a significant decrease in
both input errors and per-job time to completion. Result: Able to complete
same number of jobs using half the labor, in half the time.
Initiated, planned, executed and refined change-process transition from a
paper to a virtually paperless office, increasing work-flow efficiency and
decreasing overhead.
Instituted organizational and procedural controls to ensure data
reliability and business continuity.
Created technical documentation and reference material to facilitate
training and ensure consistent application of established procedures.
Devised new methods and processes to enable employees to work remotely with
no discernible negative impact on business continuity, employee
productivity or client relationships.
Analysis, implementation, testing and refinement pertaining to use of
technology in business process.
Creation, implementation, and refinement of all new business processes.
Train, supervise and evaluate staff pertaining to technology use, process
refinement and new procedure protocols.
Provide technical support and training for clients in use of various
financial software applications and business processes.
Manage recruitment, hiring, and training of staff.
Creation and reformatting, in MS Excel, of sophisticated spreadsheets
including use of complex conditional formulas, pivot tables, charts, and
graphs.
Financial Statement creation.
Level 3 Tech Support Specialist
Calltech Communications, Columbus, OH 1999
Y2K Project Support
Sterling Commerce (contracted through RHI), Columbus, OH 1998
PROFILE
Objective-oriented with strong leadership capabilities.
Proven ability to manage conflict and negotiate to resolution.
Articulate, confident speaker able to communicate across diverse groups.
Extremely educable, able to learn new skills and adapt to change quickly.
Conceptual thinker comfortable working with abstract ideas. Very
comfortable working on large scale, complex, technical projects which
require in-depth analysis in order to identify and outline risks and
constraints such as dependencies and interdependencies, etc.
Excellent analytical and problem solving skills, deriving a great deal of
satisfaction in identifying and resolving complex, technical issues,
independently or in collaboration with other resources.
Experienced at definition and formulation of objectives and scope, with
proven ability to outline and prioritize 'must-haves' versus 'nice-to-
haves' and keep project team on track.
Able to develop/utilize formal specifications, data flow diagrams, and
other accepted design techniques and tools in the development of software,
with a knack for identifying and using most effective method for
communicating with varied project stakeholders.
Able to relate and communicate effectively with both technical and non-
technical users- relating complex technical information to non-technical
users, as well as communicating underlying business needs and objectives to
technical resources.
Demonstrated ability to work in a fast-paced environment with changing
focus and demanding deadlines and meet project objectives.
EDUCATION
Ohio State University, Columbus, OH B. A. Psychology
3.63 cumulative GPA
References & Letters of Recommendation available upon request
Contact this candidate