CAROLYN WHIPP

Cover Letter

904-***-**** (mobile)

abm4u8@r.postjobfree.com

Synopsis of Information Technology Project Management, Analysis, Design and

Development Experience:

For over 12 years, I have been involved in and responsible for project

planning and management of the analysis, design, documentation, testing and

implementation efforts of IT development, integration and implementation

projects. As a project manager, team lead and senior business analyst, I

have created project plans, state of work (SOW) documents, strategy

documents, status reports, proposals, process and standards documents, EVM

reports, project documentation templates, identified and tracked risks,

issues and constraints to project success, planned and led meetings,

planned and participated in Joint Application Development (JAD) sessions,

participated in the interviewing and selection of IT team members, provided

information and instruction to team members on project documentation

methods and enterprise content management (ECM) standards, tools and

systems, tracked the project time and efforts of staff. Additionally my

responsibilities have included reviewing documentation created by team

members, presenting project documentation and status reports to clients and

stakeholders, achieving client and stakeholders' approval and sign-off of

project documentation, and serving as the liaison between the business and

IT teams.

Working on collaborative teams with consultants from the Big 4/5 consulting

firms (Deloitte, CSC, Accenture/Anderson Consulting and IBM), I have also

created functional requirements (business, process, data, system, and

security), technical specifications, UML use cases, requirements

traceability matrixes (RTM), legacy to future state data mapping documents,

prototypes, training and user manuals, and system architecture

diagrams/models using Microsoft Visio Professional on the most recent

projects. My IT experiences and projects include the Financial/Banking,

Real Estate, Government/Public Sector, Human Resources (HR), Project

Management/PMO, and Healthcare industries utilizing different system

development life cycle (SDLC) methodologies and documentation standards,

methods and techniques. In two global SAP HCM (HR) projects at the

Convergys Corporation, I expanded my experience to include the SAP Service

Oriented Architecture (SOA) and the SAP SDLC phases of blueprint, design,

integration, and implementation.

Consequently, the knowledge acquired of information technology

environments, systems, processes, IT infrastructure, SDLC methodologies,

interfaces and conversions, and functional and technical documentation

methods and techniques make me a viable candidate for the implementation of

business and IT process improvement, project planning and management, and

system design, development, integration and implementation projects.

CAROLYN WHIPP

Resume

904-***-**** (mobile)

abm4u8@r.postjobfree.com

Education:

. Master of Arts in Organizational Communications & Development, Marshall

University, Huntington, WV

. Bachelor of Science in Secondary Education, West Virginia University,

Morgantown, WV

Project and Work Experience:

2009: Financial & Business Consultant, Jacksonville, Florida

Served as an unpaid financial advisor and consultant to a court appointed

estate conservator and guardian assisting with business operations,

financial matters, asset liquidation, tax preparation, health and medical

services, and dealing with sub-contractors and payroll.

2008: Convergys Corporation (CVG), Jacksonville, FL

PROJECT: Johnson &Johnson (J&J) SAP HR R/3 Global System Implementation

Technical Consultant (Team Lead): Led the team in re-engineering the

proprietary Lotus Notes/Domino project management system utilizing Rapid

Application Development (RAD) for iterative development and system

prototyping. Implementation of this system was an internal project and was

in response to the client requesting a more detailed accounting of the

project status and progress. Performed gap analysis documenting the current

process versus the future state the system would provide. While providing

system demonstrations, to convinced the internal project management office

(PMO) that the system provided users the ability to access web-based real-

time project status reports and. The system provided reports from different

perspectives and views for the different user groups accurately projected

the IT staffing needs, project staff could view assignments and record

progress, and the PMO could effectively track actual project progress and

earned value measurement (EVM). Performed Project Planning, Status

Reporting and Knowledge Transfer. Created documentation templates and

mentored team on gathering and documenting user requirements after

performing business analysis, reviewing documentation with team and making

revision recommendations. Provided oversight of data retrieval from

enterprise content management (ECM) Microsoft Sharepoint web site and

entered into system. Directed the development of the Traceability Matrix

(RTM) module and RTM reports after leading and participating in business

analysis JAD sessions. Developed User Training Manuals and provided system

demonstrations, tutorials and training via WebEx.

2007: Convergys Corporation, Jacksonville, FL

PROJECT: Johnson &Johnson SAP HR R/3 Global System Implementation

Technical Consultant (Team Lead): During blueprint, design, and

rationalization SDLC phases of the Convergys (CVG) SAP HCM integration J&J

project. Created Conversion Process and Strategy Document, Project Plan,

Meeting Agendas, Status Reports and presented to J&J and CVG IT Teams.

Created initial draft of SAP MSS/ESS Portal Strategy Document. Facilitated

conference calls and JAD sessions, performing business analysis, using

WebEx and Microsoft Live Meeting (ECM) with client and internal teams.

Instructed team members on Microsoft Sharepoint usage (ECM - enterprise

content and document management system). Participated in CVG Engineering

Meetings to discuss infrastructure requirements. Created and presented SAP

HR infotype file format documents, including initial load files for

Knowledge Transfer to team and client. Led and mentored team in creation

and documentation of process, business, system, and data requirements after

performing business analysis. Provided oversight of data mapping

documentation of legacy data fields to SAP master and transactional data

fields. Reviewed functional detail design specifications (FDDS deliverable)

with team and recommended revisions. Led review of deliverables with J&J IT

team and subject matter experts (SMEs). Participated in weekly status

meetings with internal CVG and Deloitte IT teams and J&J IT teams.

Technical Consultant (System Architecture Analyst): While in the role of

global conversion team lead, served as the liaison to the system

architecture team responsible for creating the J&J Current State/As-Is

System Architecture diagrams/models. Reviewed and made revision

recommendations to the system architecture strategy document at team review

meetings. During blueprint phase, created Microsoft Visio diagrams/models

of Current State/As-Is and participated in team and client review meetings

utilizing WebEx and Microsoft Live Meeting. During design phase,

participated in client review meetings of Future State/To-Be

diagrams/models.

2006 - 2007: Convergys Corporation, Jacksonville, FL

PROJECT: DuPont SAP HR R/3 Global System Implementation

Technical Consultant (SAP Conversion Functional Analyst): Served as a

mentor for junior level business system analysts on the Conversion Team.

This mentoring encompassed how to gather and document requirements, how to

establish a good rapport and relationship with the client, how to plan,

lead and document client meetings, and how to acquire client sign-off on

project documentation and deliverables. The DuPont Project was the first

global development and implementation project attempted by CVG and the

company was implementing a software development life cycle (SDLC) that

could be duplicated to accomplish the new company's business model. My role

was to assist with this cultural change within the IT organization. Planned

and facilitated status meetings with DuPont Global and Regional IT Teams to

present global legacy conversion data sources. Planned and led global and

regional JAD and JAR sessions for gathering and documenting client's HR

benefits enrollment and compensation processes, performed business analysis

and system analysis, and to review system, data and functional requirements

with client, internal line-of-business, IT operations teams and third-party

vendors (i.e. Merrill Lynch, Hewitt). Performed and documented legacy to

SAP infotype data mapping that were included in the FDDS deliverables I was

responsible for creating. Achieved DuPont sign-off of deliverables. Led

meetings for identifying historical data sources for SAP BI/BW.

Participated in testing and error resolution of sample conversion data

files.

CVG Methodology, Infrastructure, Protocols and Software: Convergys SAP SOA

& SDLC, RAD, Secure LAN Network, Secure Virtual Private Network (VPN),

Client/Server, SAP Server, SQL Server, Lotus Notes/Domino Server, Citrix,

SAP ESS/MSS Portal, EDI, TCP/IP, FTP

2006: Indiana Family & Social Services Administration (FSSA), Indianapolis,

Indiana

PROJECT: Indiana Family & Social Services Administration (FSSA) Eligibility

(Enrollment) Improvement Project, Indianapolis, Indiana - The project

involved the privatization of eligibility (enrollment) determination for

Medicaid and State social services funded programs, the review of eligible

recipients, and the pursuit from federal, state or private health care

programs for reimbursement of state and/or county health care funds

submitted to an incorrect funding source (feasibility analysis). The

project also included mentoring process improvement for FSSA staff and the

external vendor to utilize in eligibility (enrollment) determination

efforts, and the creation of a new eligibility (enrollment) determination

system (ICES).

Healthcare Public Sector Consultant & Subject Matter Expert (SME): Served

as a consultant and SME in the arena of government health care insurance

and social service programs enrollment. This encompassed government

healthcare programs for Medicare, Medicaid, SCHIP, Veterans Health Care

Benefits, Military Health Care, and Third Party Liability (TPL) for a

variety of populations that included Dual Eligibles, SSI/SSDI, Veterans,

Military, Medicare, Medicaid, TANF, Workers Compensation, Work Incentive

Programs, and Non-Custodial Parent court ordered insurance coverage.

Managed the data mining efforts of the State Medicaid System and State EMR

systems, utilizing the HIPAA 4010 and X12 transaction sets and the NCPDP

5.1 transaction set to identify duplicate recipients and individuals

eligible for coverage under other health care and social services programs.

Produced a proposal for claim repayment opportunities, a feasibility

analysis, a gap analysis, presentation documents, project plan, statement

of work (SOW), key performance indicators, information requests, data

requests, business rules, process flows, knowledge transfer documents, and

web tutorials presented to FSSA staff after performing business analysis.

Created system improvement documentations for the eligibility (enrollment)

system's external vendors to utilize for system enhancements, the Future

State/To-Be ICES system, and the new Indiana AIM/MMIS EDW. Reviewed

proposals from IBM and Accenture for the $1+Billion contract for the new

Indiana ICES system. Methodology, Infrastructure, Protocols and Software:

RUP, RAD, Secure VPN, Client/Server, State Government Mainframe Computer,

TCP/IP, Indiana AIM/MMIS, UML, COBOL, EDI, TSO, IMS, DB2, HIPAA 4010 and

X12 transaction sets, and ICD 9, DRG and NCPDP transaction sets

2005: Business Process Technology Management, Inc., Daytona Beach, Florida

Management Consultant: Served as a Consultant assisting in the response to

RFPs for a new consulting firm dealing with the auditing of business and

technology processes. The primary focus of this consulting company was

Sarbanes-Oxley (SOX) compliance and business process re-engineering in

order to assist an organization in meeting industry standards. The

consulting company dealt with the standardization of an organization's

business processes and utilized a new methodology to deal with implementing

current information technology standards to address Sarbanes-Oxley, CMM

evaluation, ISACA CobiT standards, Auditing, etc. Assisted in writing and

editing proposals, organizational charters, marketing materials, web site

content, and compliance evaluation database content.

2004 - 2005: JPMorgan Chase & Company, Production Process Planning

Services, Columbus, Ohio

PROJECT: Strategic Data Center Migration Program - Largest US Midrange Data

Center Migration to consolidate approximately 6,000 midrange servers as a

result of the merger of Bank One and JPMorgan Chase. Participated as

presenter and trainer in certification course for JPMorgan Chase &

Company's Strategic Data Center Migration (SDCM) Program and SDLC

methodology and process.

Senior Project/Process Manager Consultant: Worked with all Bank Lines of

Business (LOB), Global Technology Infrastructure, Distributed Computing

Services, Production Control Services, Production Assurance Services,

Global Help Desk, Infrastructure Command Center (IOC) to accomplish the

migration and documentation of all IT infrastructure assets that

encompassed servers, applications, databases and operating systems (UNIX,

AIX, Solaris, Windows NT, etc.). Performed business analysis and process

analysis of Bank One IT assets to assist in the determination of systems

and applications to be migrated and retained by Chase. Planned and

conducted Operational Readiness Evaluations (ORE) and documented ORE data

in two internal asset inventory databases utilized by the Global Help Desk

and the Infrastructure Command Center in compliance with Sarbanes Oxley

(SOX), and participated in production go-live meetings. Chase Methodology,

Infrastructure, Protocols and Software: RUP and JPMorgan Chase & Company's

Strategic Data Center Migration Program Methodology and Continuous

Improvement Process (CIP), UNIX, AIX, Solaris, Windows NT, etc. Combination

of Web, Client/Server, Large Midrange servers, Single Sign-On (SSO), Novell

Zenworks for Desktops 4, Citrix, TCP/IP, EDI, Enterprise Change Management

System (ECMS), Peregrine (incident/trouble ticket system), eOnCall

(incident management contact tool), EMMIS IT Asset Inventory System,

Solutions Database/Serviceware Asset Inventory Database

2004: Business Process Technology Management, Inc., Daytona Beach, Florida

IT Management Consultant: Served as a Consultant assisting in the start-up

of a new consulting firm dealing with the auditing of business and

technology processes. The consulting company focused on business process re-

engineering projects in order to assist an organization to meet industry

standards. The consulting company dealt with the standardization of an

organization's business processes and utilizing a new methodology to deal

with implementing current information technology standards to address

Sarbanes-Oxley, CMM evaluation, ISACA CobiT standards, Auditing, etc.

Assisted with writing and editing organizational charters, marketing

materials, web site content, and compliance evaluation database content.

2003: South Florida Water Management District, West Palm Beach, Florida

PROJECT: Everglades Acquisition Project - Customized and implemented the

Accela Automation Real Estate System (web-based) for the South Florida

Water Management District (SFWMD). This project, which grew to over $8

billion in costs, included the migration of the new customized system (web-

based) to the Accela data center located in California, and the data

migration of SFWMD information to the new system.

Senior Business Analyst and Senior System Analyst Consultant: Interacted

and met with both internal (SFWMD) and external (Accela staff) customers

while performing business analysis, product analysis, design tasks and

documented process, business, data, and system requirements, UML uses

cases, and technical specifications during JAD sessions for the system

modules of negotiation, closing, condemnation, post-closing,

financial/funding, US Army Corps of Engineers certification for both "As

Is" and "To Be" processes, and created process and workflow (swim lane)

diagrams. Designed, documented and configured standard and customized web-

based formats and prototypes for on-line screens and reports. Documented

data conversion business rules, system data elements, source tables and

data mapping documents. Assisted in the creation of an enterprise

(document) management process and system, system documentation, test

cases/scenarios, performed system testing, and participated in User

Acceptance Testing (UAT) sessions. Methodology, Infrastructure, Protocols

and Software: RUP, RAD and Business Process Reengineering System

Development Life Cycle (SDLC) utilizing IDEF and UML documentation,

PMBOK/PMI, Citrix, Single Sign-On (SSO), TCP/IP, SQL

2002 - 2003: Affiliated Computer Services (ACS), Product Development,

Atlanta, Georgia

PROJECTS: Georgia MultiNet Healthcare Project, Mississippi Envision Project

(CMM Level 2 project); State Medicaid Management Information Systems (MMIS)

EDW re-engineering projects with the purpose of building enterprise data

warehouse systems, HIPAA compliant, for the Georgia Department of Community

Health (DCH) and the Mississippi Division of Medicaid (DOM).

IT Senior Project Manager & Subject Matter Expert (SME) Consultant for ACS

OmniMAR Product (MMIS MARS Subsystem and data mart) Team. ACS was

converting to the Agile methodology and CMM standards, and my role was to

provide instruction and guidance to staff in use of the methodology and

documentation requirements. I served as a mentor for junior level product

analysts which encompassed how to gather and document requirements, how to

establish a good rapport and relationship with the client, how to plan,

lead and document client meetings, and how to acquire client sign-off on

project documentation. Since we were working with State Government

employees in Georgia and Mississippi, I also mentored staff on how to

communicate with government employees and identify and work within a state

government hierarchy. I served as the SME on Centers for Medicare and

Medicaid Services (CMS/HCFA) Programs (Medicaid, Medicare and SCHIP), State

Government, Managed Care Program statutes, regulations, enrollment, and

providers' EMR systems for staff at all organizational levels. Participated

in reviewing resumes and interviewing potential candidates and provided

employment recommendations. Interacted with both internal (ACS) and

external (GA DCH and MS DOM) customers/consumers while performing project

management and senior-level business analysis tasks. Reviewed and made

revision recommendations of deliverables and specifications, including the

system's COLD storage function. Utilized and instructed team members of the

project enterprise (document) content management (ECM) process.

Participated in User Acceptance Testing (UAT) sessions. Methodology,

Infrastructure, Protocols and Software: ACS SDLC Methodology (Agile) in a

structured environment, CMM, PMBOK/PMI, Continuous Improvement Process

(CIP), UML, GA MMIS, MS MMIS, Single Sign-On (SSO), TCP/IP, SQL, Citrix,

Mercury Test Director, Mercury Quality Center, COBOL, EDI, TSO, IMS, HIPAA

4010 and X12 transaction sets, and CD 9, DRG and NCPDP transaction sets

2001: Deutsche Bank Financial Services (DFS), Technology Group Project

Management Office (PMO), St. Louis, Missouri

PROJECT: PMO Project Time Tracking and Reporting Process, Project Planning

and Initiation Phase and System Requirements Analysis Phase (Business

Process Re-Engineering and Infrastructure Project in a CMM Level 2/3

environment)

Project Manager/Systems Analyst Consultant: Created Project Charter (scope)

and Project Plan for submission to executive board for approval. Created

project management system solution recommendation and business case

document after performing business analysis. Utilized Pricewaterhouse

Coopers LLP Summit D (structured) methodology for selecting project

process, modules and phases to create Work Breakdown Structure (WBS).

Managed project, prioritized deliverables, tracked time and completion of

deliverables. Utilized and instructed team members of the enterprise

document management process. Trained newly hired business analyst (full

time employee) in business analysis and systems analysis, requirements

gathering, and creating and documenting technical deliverables. Presented

requirements for user and internal customer acceptance. Methodology,

Infrastructure, Protocols and Software: Pricewaterhouse Coopers LLP Summit

D Methodology, (structured), Release 6.1, Summit PM, Release 6.1,

PMBOK/PMI, CMM Level 2/3, Balanced Score Card metrics, UML 1.3, Business

Engine 5.3, SQL

2000: City of Jacksonville Information Technology Department, Jacksonville,

Florida

PROJECT: City of Jacksonville Information Technology Department;

Implementation of Project Management Initiative (Business Process Re-

Engineering Project)

Senior Systems Consultant: Participated in business analysis and selection

of a proprietary SDLC methodology and a project management methodology and

system. Assisted in the Department-wide deployment and implementation of

Microsoft Project 2000 and Microsoft Project Central, proprietary SDLC

methodology and project management methodology. Participated in JAD

sessions with project team, customer/consumer and system users. Performed

Business, Process and System Analysis and documented use case and

functional and non-functional requirements. Met with IT Division Directors

and created 40+ project plans for the Human Resources, Financial Services,

GIS and Network Operations Divisions. Utilized the enterprise document

management process and system. Methodology, Infrastructure, Protocols and

Software: Implemented a proprietary SDLC Methodology (Modified RUP)

customizing the software product, RAD, Microsoft Project 2000 and Project

Central (web-enabled project management system), across a combination of

Mainframe, Client/Server and Web environments in the Human Resources,

Financial Services, GIS and Network Operations Divisions of the City IT

Department, PMBOK/PMI, UML

1999 - 2000: First Coast Service Options, Inc. (FCSO), New Product

Development, Jacksonville, Florida

IT Project Manager & Management Consultant: Managed the team creating

contract proposals, project plans, cost estimates, staffing plans, uses

cases, and high level business processes, technical system requirements,

return on investments (ROI) and feasibility analysis in response to the

Health Care Financing Administration (HCFA), now the Centers for Medicare

and Medicaid (CMS), Request for Proposals (RFPs), Request for Information

(RFIs) and Request for Quotes (RFQs). Consulted on the creation of a

company enterprise document management process and system, and created and

made presentations and web tutorials to accompany proposals. Analyzed

resumes of potential contractual consultants and made recommendations.

Methodology, Infrastructure, Protocols and Software: Transforming Mainframe

COBOL Legacy Systems to Object-Oriented Methods and Techniques in

compliance with HCFA/CMS Medicaid Information Technology Architecture

(MITA), PMBOK/PMI, UML, FL MMIS, Business Engine, DOORS, COBOL, TSO, EDI,

IMS, DB2, HIPAA 4010 and X12 transaction sets, and ICD 9, DRG and NCPDP

transaction sets

1998: Blue Cross Blue Shield of Florida (BCBSF), Virtual Office Project,

Jacksonville, Florida

IT Team Lead & Senior Business Analyst Consultant of Employee Survey Design

Team - Managed a team of three (3) business analysts, one (1) data modeler,

and four (4) SMEs responsible for designing employee satisfaction survey

and analysis/design technical deliverables as a result of business analysis

JAD sessions conducted with users/customers, in a PMI and Capability

Maturity Model (CMM) Level 2/3 environment. Project management and

planning, productivity/progress reporting, organizing, leading and

documenting JAD sessions, and team members' time management. Reported on

the team's Earned Value Measurement (EVM) in a weekly status meeting with

the Development Director. Quality Control Re-Engineering Design Team:

Participated in JAD sessions, documented sessions, developed use cases,

functional and non-functional requirements, use case diagrams, data flow

diagrams, business process and data modeling in entity relationship based

Rapid Application Development (RAD) design methodology. Assisted in the

creation of a project document management process and instructed team

members on the process and usage. Methodology, Infrastructure, Protocols

and Software: Entity Relationship based, Rapid Application Development

(RAD), Non-Iterative, Step Through, Assigned Deliverables (Anderson

Consulting (Accenture) Method1 Methodology), PMBOK/PMI, Earned Value

Measurement (EVM), CMM Level 2/3, Continuous Quality Improvement (CQI),

UML, Oracle 8.0 Databases with PowerBuilder GUI, SQL, Project Management

Tool (Earned Value Measurement (EVM) project reporting tool), Balanced

Score Card, Diamond Claims System, Business Engine, SAS

1991 - 1998: WV State Government, Department of Health and Department of

Health & Human Resources, Charleston, West Virginia (Full Time State

Government Employee)

Assistant Program Director & IT Project Manager for Medicaid Waiver Program

- Directed complete SDLC of program management, operations, and utilization

review audits information systems. Produced project plan; tracked and

reported progress/status; managed the gathering, and documenting of use

cases, business processes, system and data functional and non-functional

requirements, business processes, financial, system and data modeling.

Organizing, facilitating and documenting business analysis JAD sessions

with internal/external users/customers. Managed contractual computer and

management consultants and participating in program audits conducted by

Ernst & Young and Deloitte & Touche, including eligibility and enrollment

determination. Created audit reports for HCFA/CMS, Governor's Office, WV

Legislature, WV Department of Health and Human Resources; Planned, directed

and participated in annual utilization management reviews and financial

audits of contractual healthcare provider companies. Design, analysis, and

documentation of statistical reports. Design and technical writing of

program policy and procedures regulations manual, program forms and

instructions for use of information systems. Planned, developed and

provided training and meeting presentations. Prepared web tutorial training

materials and presentations that used the State Government Intranet.

Created and presented instructional and informational workshop

presentations and computerized demonstrations of managed care computer

information system at HCFA/CMS Regional Conference, Baltimore, MD, the

National Waiver Conference, Cleveland, Ohio, and at

user/customer/healthcare provider sites. Methodology, Infrastructure,

Protocols and Software: Object Oriented Use Case/CRC Modeling Iterative

Process relying on a heavily sequenced GUI environment running an extensive

set of distributed relational databases with providers, recipients,

customers/consumers, claims, payment, prior authorization, and

auditing/monitoring modules; Complete System Development Life Cycle

development of Medicaid Waiver Program Management and Operations System,

Medicaid Waiver Program Utilization Review Audit System, and Medicaid

Waiver Program Monitoring Administration Tracking & Analysis System, WV

MMIS, Microsoft Access 2.0 interfacing with Oracle, legacy COBOL systems

and Fox Pro databases, AS/400, UNIX, pc Anywhere for Windows, SAS, SPSS,

TSO, IMS, ANSI, EDI, HIPAA 4010 and X12 transaction sets, and ICD 9, DRG

and NCPDP transaction sets

Software Experience:

Project Management: Microsoft Project 98, 2000, 2002/2003/XP, MS Project

Central; BCBSFL Project Management Tool (PMT), Convergys Project Management

Toolset (Lotus Notes db), CHIP and TPM (project management reporting

tools), TRM (resource request and tracking database) Planview, Primavera

Project Planning, Time Line

Databases: Microsoft Access 2.0, 97/98, 2000, 2002 & 2003, DB2, Lotus Notes

6.5, RDBMS

Three (3) Custom Access 2.0 Database Systems: (as IT Project Manager)

1. Medicaid Waiver Program Administrative Management & Operations Computer

System

2. Medicaid Waiver Program Utilization Review & Financial Audit Computer

System (Stand-Alone Laptop Tool)

3. Medicaid Waiver Program Monitoring Administration Tracking & Analysis

Computer System

State Medicaid Management Information Systems (MMIS): West Virginia,

Florida, Georgia, Mississippi & Indiana

Data Warehouses: ACS Oracle/DB2 DW (GA & MS); Convergys SAP R/3 for DuPont

and J&J Projects, Oracle

Data Marts: ACS OmniMar (Reporting Repository for CMS MARS Reports)

Operating Systems: Windows Vista, Windows Professional XP/2003/2000/NT

2000, Windows 95/98/NT/2000/Me, Lotus Domino, AS/400, UNIX, SAP

Office Suites: Microsoft Office Professional 97/98/2000/2002/2003/XP, MS

Works 2000/2003, Corel Professional Office

Spreadsheets: Microsoft Excel 97/98/2000/2002/2003/XP, Quattro Pro, Lotus 1-

2-3

Word Processors: Microsoft Word 97/98/2000/2002/2003/XP, Adobe Acrobat,

Word Perfect

Presentations: Microsoft PowerPoint 97/98/2000/2002/2003/XP, MS Publisher

95 & 2000, PageMaker

Web Conferencing: WebEx Meeting Center and Event Center, Microsoft Office

Live Meeting, AT&T Conference Meeting system

Reporting: Crystal Reports, Business Objects

Communications: Lotus Notes 6.5/6.4, MS Internet Explorer (MS IE), Netscape

4.5, MS Outlook, PcAnywhere, WinFax

Other Programs: Microsoft Visio Professional, SQL, RequisitePro, PeopleSoft

Work Management System (work effort & time tracking system), PeopleSoft

Project/Time Reporting System (PRS and PAR), Quick Arrow

Project/Time/Expense Reporting System, Technisource (Internal) Web-Based

Time Tracking Tool, ACS Time Tracker, Niku Time Track, Time Wizard, ABC

Flowchart 6.0 & 7.0, Corel Flow, Flow Chart Express, Lotus Organizer,

Sidekick 95, Info Select 3.0, WinZip

Enterprise Content Management (ECM) & Document Management Systems:

Microsoft Sharepoint (ECM System), Documentum eRoom (ECM System),

QuickPlace (ECM system), Open Text Livelink v.9.1.0.3.9.0 (ECM system),

Corporate Project Reporting System (CPro) (ECM system),

2007 - 2010 Training and Reading List:

Six Sigma Fundamentals

HIPAA 2007 & 2008

HIPAA 4010 to 5010 Transition

Information Asset Protection Policies (IAPP) Training

Data Privacy Awareness Training for Team Leaders

Basic Security Awareness

Security Awareness for IT Professionals

HR IT Documentation Standards

Ethics and Compliance

Employee Care Compliance: Legal Updates

Introduction to SAP

SAP Best Practices

mySAP HCM HR325: Benefits Administration

Configuration

SAP Cross-Application Time Sheet (CATS)

Rational RequisitePro Tutorial

References Available Upon Request

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