Sales Customer Service
Resume:
Jeremy C. Robinson
PERMANENT:
JOPLIN, MO 64804
**************@*****.***
Leadership position in sales and marketing. Increasing the sales and profitability
OBJECTIVE:
of a growing company through teamwork.
• Ten years experience in the sales field by managing projects within company
SUMMARY:
constraints and providing excellent service.
• Very goal oriented, which makes me work very hard to achieve goals
• Providing excellent customer service and improving sales and profits for
previous employers.
• Proficient in MS Office, Windows XP and the Internet.
Bachelor of Business Administration in Management, Aug. 2000-May 2004
EDUCATION:
Missouri Southern State University
GPA: 2.5
Courses taken include:
Business Law Fund. Of Organizational
Economics Management
Business Communication Organizational Behavior
Principles of Marketing Marketing Management
Financial Management Operations Management
EXPERIENCE:
Sales Professional, The Fletcher Auto Group, Joplin, MO
March 2009-June 2009
• Trained on Chrysler, Jeep and Dodge product
• Helped customers on their buying decision on a new vehicle
• Worked in a professional setting to increase sales for the Fletcher Auto Group
RTM Clerk, Lowes Inc., Tulsa, Oklahoma
February 2008-August 2008
Dealt with customer returns on a daily basis
•
Contacted different vendors to receive credit for returned merchandise
•
Handled shipping of store product to other locations
•
Helped with Loss Prevention for certain products
•
General Manager, The Finish Line Inc., Tulsa, Oklahoma
December 2006-September 2007
• The fiscal year of ’07 sales increased $100,000 over LY sales
• Oversaw operations of a $2.0 million store that lost $300,000 in sales LY ‘05
• Responsible for making store profitable through proper training of staff and
management
• Developed goals for staff to obtain and achieve to better serve customers
• Responsible for inventory tracking of footwear and soft goods in store
• Trained other managers to oversee operations in own stores
• Promoted from Store Manager to General Manager in December 2006
Store Manager, The Finish Line Inc., Lubbock, TX
May 2005-December 2006
• Managed 15-20 employees during 8-10 hour shifts
• Responsible for customer service and satisfaction through proper training of
staff.
• Gained over $157, 000, which resulted in $1.7 million in sales at years end
2005
• Oversaw inventory preparation, which resulted in Shrink bonuses and awards.
• Controlled Labor costs and hours to labor budget, which resulted in Labor
bonuses and awards
Manager In Training, The Finish Line Inc., Oklahoma City, Oklahoma
August 2004-May 2005
• Trained for one year to manage own store
• Helped General Manager hire and train a staff of over 30
• Set up floor plans which dealt with product placement for better service for
customers
Sales Associate, The Finish Line, Inc., Joplin, Missouri
July 2000-August 2004
•Sold footwear products to customers
•Dealt with customers on a daily basis
•Trained other sales associates to better serve customers
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