Sales Customer Service
Resume:
Paul Knox
Columbus, OH 43209
*******@*********.***
PROFESSIONAL SUMMARY
An experienced sales professional, small business owner and entrepreneur
with over 14 years of knowledge of successful sales and marketing practices
including Key Account administration, field management, product
demonstration, cold calling, and negotiating. An effective communicator who
uses strong networking, customer service and interpersonal skills to
generate new business and grow existing sales.
EXPERIENCE
Free Flow Builders, LLC
Columbus, OH
Owner
April 2001- Present
Free Flow Builders, LLC is a home improvement business, specializing in
exterior remodeling; grew annual sales from start up business to $500,000.
. Created, founded and established the business; grew annual
sales from start up to over $500,000 per year.
. Direct and manage all aspects of business, including
recruitment, screening, interviewing, hiring and supervising
staff/subcontractors; sales and marketing; customer service; payroll; bid
submissions; permit approvals.
. Create marketing strategies to solicit business and obtain
residential projects; identifies niche markets that delivered above average
returns.
. Negotiate supplier discounts on material purchases.
. Utilize computer technology for design layouts for customer
review and approval.
. Manage multiple projects at one time, successfully completing
projects by scheduled deadlines with customer satisfaction.
Remodel America, Inc.
Columbus, OH
Sales Representative
January 1998 - April 2001
Remodel America, Inc is a full service home improvement contractor.
Identified prospects utilizing creative lead generating techniques.
. Developed and implemented effective door to door sales
strategies designed to increase sales and profitability.
. Performed professional in-home presentations to prospective
customers; analyzed customer needs and closed sales.
. Trained and mentored new sales representatives on how to
generate leads and perform in home product presentations and
demonstrations.
. Purchased supplies and negotiated with subcontractors.
. Communicated with customers following installation to ensure
customer satisfaction.
Remodel America, Inc.
Columbus, OH
Canvasser April 1997 - January 1998
. Conducted cold-calling via door to door solicitation and
informational fliers to generate potential sales leads.
. Scheduled appointments for sales representative once potential
customers were identified.
. Contacted customers following sales presentation to answer
questions and gauge interest in company services.
. Promoted to Sales Representative after eight months due to
superior customer service and sales techniques.
Nutone, LLC.
Cincinnati, OH
Sales Representative
May 1995 - April 1997
Nutone is a leader in the manufacture of consumer durable goods.
. Established and built relationships with wholesale
distributors.
. Identified market expansion opportunities and generated new
customer accounts.
Accomplishments include obtaining a variety of new
business including 1
customer account with 16 locations and initial order of
$60,000 and
another account with 4 locations and initial order of $12,000
. Prepared and conducted lunch and learn sessions at Key Accounts
to increase customer product knowledge and generate sales.
. Visited contractors to promote product awareness.
EDUCATION
Franklin University
Columbus, OH
Bachelor of Science in Business Management
1995
LICENSES
State of Ohio Licensed Life and Health Insurance Agent
State of Ohio Licensed Property and Casualty Insurance Agent
General Home Improvement Contractor
Notary Public
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