Sales Customer Service

Walter Joyce

**** ******* ***** *****, ** ***** 440-***-**** abm4j3@r.postjobfree.com

Objective ______________________________________________________________________

To secure a position that utilizes my experience in sales and marketing management, showcasing my talents in

generating new and incremental revenue, growing the customer base, and increasing operating profits.

Professional Experience __________________________________________________________

WINE BEER IMPORTS – CLEVELAND, OH

Account Manager, 2008 to Present

• Responsible for sales and marketing of a diverse portfolio of imported beers and wine.

• Expanded customer base to include multiple grocery chains.

• Met or exceeded sales quote on a monthly basis.

NAKED JUICE – CLEVELAND, OH

District Sales Manager, 2006 to 2008

• Developed and managed new and existing chain accounts throughout Northeast Ohio.

• Developed and supervised logistical operations, inventory, routing, and delivery for a

startup distributorship.

BUCKEYE DISTIBUTING/RED BULL ENERGY DRINK – CLEVELAND, OH

Regional Sales Manager, 2003 to 2006

• Instrumental in growing sales from an initial volume of 100,000 cases per year to over

1.1 million cases.

• Drove company sales volume to over 32 million dollars in 2005.

• Managed mid level chains and grocery accounts statewide.

• Negotiated yearly CMA agreements.

• Opened new revenue streams, including vending and non traditional accounts.

• Responsible for the hiring, training, and management of 5 District managers and 31

Account Managers.

Salesman, 2001 to 2003

• Cold called and opened the Northern Ohio market.

• Negotiated and implemented POS displays and incremental cold vault facings with

off premise chain accounts.

• Developed and nurtured customer relationships with key account decision makers in

mid level chain accounts.

• Top salesman in the state for 2003.

THE KIRBY COMPANY – CLEVELAND, OH

Director of Integrated Marketing, 1991 to 2001

• Managed and mentored a customer service and sales staff responsible for post sales

account management and after market supply sales.

• Increased departmental revenue by 2.5 million dollars annually.

• Developed and implemented a series of direct to consumer sales promotions, resulting

in an 8% response rate and 1000% ROI.

• Converted a 25% sales/call ratio at department start up to 42%.

Other Skills and Qualifications_____________________________________________________________

Certified by the Ohio Division of Liquor Control

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ACD reporting and functionality

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Microsoft Office Suite

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Education ______________________________________________________________________________

BALDWIN WALLACE COLLEGE – Berea, OH Music Education

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