Customer Service Sales

***** ******* ***, ***** ****, CA ***** 323-***-**** ****************@*****.***

Maritza Navarrete

Objective

To secure a position with a well established organization with a stable environment that will continue me to lead a

lasting relationship and continue to expand my experience.

E xperience

02/2008 -02/2009

Comerica Bank/Account Services Redondo Beach, CA

Support Analyst I/Corporate

Work with executives in the preparation and edits of banking Policy and Procedures.

Coordinate the creation and revision of new and existing policy and procedures.

Handle exception items for the Account Services department for possible fraud counterfeit checks.

Analyze transactions, review and determine decisions on possible fraud checks, signatures,

accounts.

Perform operational functions such as, Stop Payments, Internal Bank Transfers, Exception I tem

P rocessing (Return I tems), EARNS Notifications, Signature Card scanning, I tem Verification,

L arge Dollar and Draft Review and Cash Vault Services for the Western Market banking centers

and Financial Services Group.

L iaison between staff, customers/clients, brinks, branches.

Perform administrative and office support activities for multiple supervisors.

Customer Service.

02/2006 - 02/2008

Comerica Bank/Call Center Redondo Beach, CA

Wire transfer Clerk II/Corporate

Respond to internal/external customer telephone request and extract information pertaining to

f unds transfer activity, including outgoing domestic wires, outgoing international wires and

verification/release of wire t ransfer information.

Processes ACH settlement activity received by the Federal Reserve Bank including balancing,

credit, researching rejected i tems, credit history, and sending returns and notifications of change

w ithin the regulated timeframes.

Liaison between accounts to ensure accurate disbursements of fund transfer, crediting, missing

customer information, t rade lines.

Log and t rack all request and issues presented via telephone or electronic media.

Meet daily queue and production goals, repeat and extract customer information.

Customer Service.

08/2004- 12/2006

Financial Associate

Balance a cash drawer and teller t ransactions within established guidelines.

Perform cash handling functions in an accurate and secure manner for receiving, receipting, and

p rocessing of payments.

Identify customer needs and refer financial products and services to consumer and small business

Customers.

Meet sales and referral goals by identifying and selling Association products and services

beneficial to the customer needs.

General office duties.

Customer Service.

Education

08/2004- 12/2008

East Los Angeles College Monterrey Park, CA

AA/Accounting/Finance

R eferences

References available upon request.

Contact this candidate