Customer Service Data Entry
Resume:
Ida Lorraine Irions
Chicago, IL 60636
CAREER SUMMARY
Over 20 years experience in payroll, benefits, and HR processing in
both the educational and retail environments. Also performed other
clerical duties including order processing, bank reconciliations, and
library research. Always searching for process improvements to
increase corporate profits.
EMPLOYMENT RECORD
PAYROLL SPECIALIST
Whitehall Jewelers Inc - Chicago, IL
1999 - 2009
Performed all data entry and time maintenance for biweekly payroll for
4000 employees in over 379 store locations in 39 states including
processing of benefits, garnishments, deductions, taxes, and various
types of compensation
Provided customer service, audited, analyzed, and solved problems for
all affected employees
Trained new payroll and HR specialists in customized procedures in
both ADP PCPW and AS400 systems
Assisted with special projects including bank reconciliations,
outstanding check review, and tax forms
Maintained office supplies and payroll record inventory for payroll
department
Ran various store audit and other management reports in ADP
Reportsmith
Consistently took the most calls and had the highest accuracy rating
in the department
PAYROLL CLERK
Evans, Inc - Chicago, IL
1997 - 1999
Entered all data and maintenance into Ceridian system for biweekly
payroll for 300 employees in over 80 locations including rate
changes, deductions, direct deposit, benefits, garnishments, and taxes
Analyzed and solved problems with all levels from employee to upper
management
Analyses included questions on vacation and sick leave, and payment
inquiries (non-pay, short pay or overpay)
What system - Ceridian
PAYROLL CLERK
Northwestern University - Evanston, IL
1985 - 1997
Performed all data entry and maintenance for biweekly payroll for 2500
full and part-time employees in ProBusiness and PeopleSoft system
including processing and auditing of rate increases, direct deposit,
garnishments, and taxes
Analyzed and solved problems with all levels from employee to upper
management
Travelled to various locations to assist with department and budget
planning
Promoted after 2 years as Clerk Typist II in Northwestern University
Medical School where I maintained all medical records, forms, and
patient appointment schedules.
TRAINING AND SKILLS
Malcolm X College - General Coursework ADP PCPW and
HR Profile Ceridian Payroll
ProBusiness Payroll and HR PeopleSoft Payroll and HR
Kronos Timekeeping
Paychex Payroll MS Office (Excel
and Wo
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