Customer Service Administrative Assistant

**** ********** *****

N. Laurel, MD ***** 410-***-**** Tel.

abm4e5@r.postjobfree.com

Cicely M. Miller-Schwartz

Summary

Experienced in different industry settings and enjoy work that involves problem solving,

working with a team and customer service. Expert level computer literate with the

ability to quickly learn any new database necessary.

Experience

August 2009 – Present WFHM / AccountTemps Columbia, MD

Loan Adjustor Specialist

Restructure of financing for residential loans prior to or during the foreclosure process.

Reviewing and adjusting moderately complex delinquent/problem loans.

Assist customers in pursuing alternatives to foreclosure.

Examine cases, review financials and individual hardships while working within the

framework of investor guidelines to approve or deny workout options.

Reviewing for compliance all approved loan modifications.

Typing and/or recording loan modifications per state recording guidelines.

June-August 2009 WFHM / AccountTemps Frederick, MD

Pricing Analyst

Assisted brokers with maintaining daily rate lock expirations to avoid penalties.

Assisted brokers with processing registrations and rate lock requests.

Advised brokers of the best pricing and program options for rate locks.

2008-2009 Maple Life Financial Bethesda, MD

Legal Transactional Analyst

Facilitate all life settlement closing activities

Prepare and manage the execution of necessary funding documentation

Coordinate the review of accepted cases with Trustee and Purchaser

Order and track in force and verification of coverage with carrier

Evaluate closing process and purpose to implement improvements

2007-2008 Lafayette Federal C.U. Kensington, MD

Mortgage Loan Originator

Interview applicant for residential and investment property mortgages

Request and analyze supporting documentation

Determine if applicant meets underwriting standards

Determine best product for applicant and provide counsel

Maintain Credit Union mortgage website for accuracy and compliance

Update and changes rates daily as needed online and internal database

Assist servicing department with applications to modify current mortgage loans

2005-2007 Lafayette Federal C.U. Kensington, MD

Mortgage Loan Processor

Order all required reports and verifications

Compile and submit complete loan file to underwriting for final approval

Prepare closing figures for the closing department

Review of HUD for accuracy before closing

Disburse loan, set up new loan in system and set up escrow

Post Close Review of files funded

2004-2005 US Bank Seattle, WA

Administrative Assistant/Commercial Dept.

Review and set up commercial loan file for required documents.

Assist Loan Officer with ordering of reports and verifications

Maintain files and computer database

Schedule appointments with client and Loan Officer

Education 2000-2002 Highline Community College Des Moines, WA

Business Accounting Courses

2009-Present Howard Community College Columbia, MD

Business Administration Courses

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