Sap Manager

Suzanne M Wood

*** ******* ******, *********, ** 35776

Cell: 318-***-****

Work: 256-***-**** **************@*******.***

Employment Objective

To obtain a position with a company where I use my years of IT experience,

strong organizational, communication, and interpersonal skills for the

company's benefit, but also to work in a challenging, creative and stable

environment.

Areas of Knowledge

SAP: Basis and Security: 4.6c thru ECC6, SolMan, BW/BI 7.0, Portal

OS: UNIX/AIX & Solaris Microsoft Windows

DB: Oracle Microsoft SQL

Other: Customer Service Microsoft Office 2007 Documentation

Problem Solving/Troubleshooting

Professional Employment

System Analyst IV, Kratos Defense Systems Oct09-current

Daily SAP Basis Administration ECC6, BI, XI, and Solution Manager in a dual

stack Solaris/Oracle environment

Ensure SLA's are met on requiring systems; SAP Monitoring (Logs, traces,

locks, users, processes, tablespaces, filesystem); Monitor system

parameters; Oracle administration: maintenance; Develop and maintain

appropriate documentation for system activities; Provide advanced level

technical production support; Research user/system problems in OSS and

apply notes when applicable; CCMS monitoring, tuning, and evaluating

Sr. System Analyst/Programmer, CenturyTel, Inc Mar 08 - Oct09

Daily SAP Basis Administration ECC5, BI, and Solution Manager in a dual

stack AIX/Oracle environment

* Suggested a solution that kept our merger/SAP hardware project on

schedule and saved the company an estimated $2M by using hardware that

already had SAP installed, and waiting to be used, for two months until

the new replacement hardware was ready.

* Ran project for installation of SAP BPC 7.0 (MS) software on company VM

servers

o Worked with consultants to install, configure, and troubleshoot

BPC issues

o Worked with consultants to help with SAP backend and BPC

frontend issues

* Ran and performed software upgrade for LiveLink and Oracle for company

imaging system.

* Company lead for Oracle Identity Management connection with SAP-SAP ALE

configuration

* Project lead responsible for configuring secure (SSH) setup for

communication between AIX and Linux for automatic file transfers and

changing all UNIX scripts for AIX to windows ftp to AIX to Linux secure

copies

. Help develop project plan for company hardware upgrade due to merger;

Work closely with Developers/Functional group, IT staff, and users in all

areas of SAP Basis Administration; Ensure SLA's are met on requiring

systems; Setup TMS in new landscape environment for current transition to

new hardware

. SAP Monitoring (Logs, traces, locks, users, processes, tablespaces,

filesystem); Manage and implement OS, DB, Kernel upgrades (hot packs,

support packs and kernel upgrades); Create and maintain printers in both

NT and Unix environment; Create OSS messages and apply OSS notes for

issue resolution; Provide advanced level technical support and

participate in 24x7 on call rotation

. UNIX administrations involving SAP needs (security, filesystems, and

backups);

. Oracle administration: maintenance; Restore/refresh DB's as needed or

required by our SAP community (client copy or tape restore)

. Develop and maintain appropriate documentation for system activities;

Responsible for 3rd party systems such as Oracle Identity Management,

Open Text imaging, RightFax, Columbus, Redwood Cronacle, Vertex, BSI, and

other systems

. Assist security group with tracing down user security problems (user

bases 7000+, soon to be 25,000+).

SAP Basis Administrator, Informa, PLC Sep 07 - Mar 08

Daily SAP Basis Administration 4.7, ECC6, BI and Solution Manager in a

Microsoft/Oracle environment

Basis: Transport system management with both workflow and manual, system

patches, research/implement OSS notes, monitor, schedule jobs,

printers (creating new printers and troubleshooting user print

problems), assist with cutover/go-lives in relation to basis/security

tasks; Monitor all landscapes systems system; Troubleshoot end-user

problems; Research user/system problems in OSS and apply notes when

applicable; Work with Load Balancing of Application servers in PRD

systems; Worked as a team to implement SSO via GUI to the ECC6 system

and with other offices for GUI role outs as new offices are launched

into SAP

Security:

Create, maintain, and assign users and troubleshoot user problems.

(R/3-4.7, ECC6, BI, Solution Manager) Global user Basis 2000+; Used

CUA to create users and maintain security, troubleshoot security

roles; Help maintain second level of security through table

maintenance; Worked closely with the HR dept on security and HR

troubleshooting; Worked with internal auditors on PCI compliances;

. Maintained SAPNET users and SSCR keys

. Assist with SAP c-Projects: Creating roles, troubleshooting short

dumps, applying OSS notes, help configure some areas within SPRO

. Work with outside consultants in setting up new SAP functionality or

third party software

. Provide on call support to SAP Help Desk and project team members

Self-Employeed Jan 06 - Sept 07

SAP Basis Administrator, Consultant level, Accenture, Inc. Aug 04 - Jan

06

Work closely with clients (Siemens and Accenture) as a Basis Administrator

in a 4.6C environment in an AIX/Oracle environment

* Worked very close with PMO and kept MS project for contracted projects up

to date for client and kept projects on track and on time.

* Trained customer's Basis group with respect to Basis responsibilities

that were not supported by 3rd party contract.

Basis Lead:

. Due to customer support contracts, assisted customers with

implementation support packs, monitoring and scheduling background

jobs, monitor work processes, client copies, system and object locks,

system logs, user administration, maintaining CTS and troubleshooting

transport errors, research SAP problems (short dumps) through OSS and

implement OSS Notes; Configured SAP ALE for exchange of master data;

Client project planning and implementations (local and global); Lead

security implementation of the Variant Configurator for SAP and the

detailed security needed to maintain proper levels for this data; U.S.

Basis lead for a joint (global) project where most of the ABAP was

developed in Germany, via FTP was imported into the DEV system in

Orlando.

. Lead - coordination of ABAP/BAPI's development transports between

Germany and Orlando to insure overwriting each other did not occur

when imported into the Orlando landscape. Worked very closely with

the ABAP developers to achieve this objective; Researching/applying

OSS Notes to the SAP 4.6C systems to bring all ABAP in line with the

global systems

Security:

. Responsible for creating and maintaining users and security

authorization/profiles (PFCG) within the sandbox, DEV, QA, Training

and Biz Sim/Launch Sim systems during project implementation.

(customer maintained production users); Maintained remote access to

SAP systems (opening for SAP as needed), requested and assigned SAP

developer keys and object keys, and OSS user administration.

. Worked closely with the customer's PRD security team to ensure that

project roles were in compliance with Sarbanes-Oxley (SOX), especially

before these roles were moved to PRD systems

Portal: Installed EP6SP2 portal in both a stand alone and clustered

environment.

Portal security, created and assigned roles to new users, user

mappings, set up SSO with both portal and R/3, creating system

connections

SAP Basis/Security Administrator Jan 01 - Aug 04

Daily SAP Basis Administration 4.6C and 4.7 in a UNIX/Oracle environment.

* Lead SAP Basis team during Finance migration of legacy software to SAP.

Responsible for the Transport Change Management for cut-over and go-live.

* Basis lead on FI/CO module migration from legacy systems to SAP

Basis:

System monitoring and support; created and scheduled background jobs;

changed/created and maintained SAP print services, system parameters, RFC

connections; create new clients, preformed client copies and system

backups/restores, creating ALE for exchange of master data; planned and

implemented SAP support packages;

Monitored all systems with CCMS to notify Basis when parameter where met

performed SAP system; Troubleshoot SAP problems and users with daily

issues, using OSS notes

Security: Global user base 3000+

Worked closely with the HR dept on security and HR troubleshooting; created

and maintained CUA communications between environments; created and

maintained companywide role authorizations and user administration; created

new clients and coordinated user security with client copies; part of a

team that uncoupled HR to become its own landscape; Responsible for

changing all profile security in 3.1I to role based security in 4.6C

landscape user base 3000+;

Old Dominion University, Windows Network Instructor Jan 98- Apr 01

Taught night courses for ODU's MCSE certification program

Created training material that gave students more "real world" knowledge

than just needed for passing MCSE certification

Windows NT/LAN Administrator Jun 94 - Jan 01

Education

BS Degree - Business Administration, minor in Computer Science 1996

AAS Degree - Computer Information Systems w/emphasis in Computer

Programming 1992

SAP Training

BC-360 Technical Core Competencies (UNIX/Oracle) CA-940 Authorization

Concepts

ADM-102 SAP Web AS Administration II ADM-106 Advanced SAP

System Monitoring

Certifications

CompTIA Network+ CompTIA A+

Microsoft MCP NT4.0 Core Microsoft MCP NT4.0 Workstation

Leadership

* Managed IS department (was able to save company thousands of dollars by

restructuring how all purchased forms were ordered)

* Trained new employees in computer repair and troubleshooting, Windows NT

administration and network systems

* Taught networking for MCSE certification

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