Customer Service Management

Charlene Annabel

479-***-**** . ********@***.*** . Resident Bentonville, AR.

Marketing and Business Development Support

Digital Design - PowerPoint & creative guru with more than fifteen years

Fortune 500 experience.

Exceptional customer service, multi-tasking and teamwork skills.

Dedicated, focused, result oriented, deadline driven, self-starter, highly

organized, honest and reliable, trusted with sensitive information and

intellectual property. Extensive executive support experience.

Technical Skills: Microsoft Office 2007 PowerPoint and Word guru, Excel,

Publisher, FrontPage, Outlook including multi-user calendar management.

Fully interactive, kiosk style PowerPoint deck development. Adobe

Photoshop, InDesign, and Acrobat Professional.

Immediate availability.

Employment History

Bergan - Monkey Island, OK March-October

2009

Coordinator, Marketing & Event Planning

. Brand management - style guides, presentation templates, graphics, and

web standards

. Direct mail campaign development and execution

. Social networking and viral campaign development

. Multimedia presentation development, live and webinar delivery

. Trade show coordination

. Trade advertising, integrated campaign management, ad art creative

. New product launch planning, promotions, commercialization, press

releases

. Media kit development/management

. Product catalog development, maintenance, production

. Photography, Adobe Photoshop design

. Videography, Windows Movie Maker, Avid Pinnacle Movie Suite

. Marketing budget accountability

Transplace - Transportation, Third Party Logistics & Technology, Lowell AR

2001 - 2008

Senior Coordinator, Marketing and Business Development

. Sales team support including Subject Matter Expert (SME)

management/coordination

. RFI/RFP response coordination (request for information/proposal)

development & delivery

. PowerPoint deck development, maintenance including corporate master

briefing deck

. Performance analysis for case study development

. Coordinated marketing efforts with external PR firms

. Planned client site visits and participated in annual symposium

planning and execution

. SalesForce Customer Relationship Management (CRM)

. Microsoft Business Intelligence reporting

. Microsoft SharePoint experience

. Creative for integrated marketing campaigns and symposium themes

. Lean Six Sigma for Service training

Microsoft Corporation, Irving TX 1997 -

1998

Program Coordinator, Enterprise Training Academy

. Managed training program for new hires

. Selected and purchased training materials

. Scheduled classrooms, testing times, study groups, achievement

awards, and celebrations

. Coordinated flights, rental cars, and housing of new hires in

training

. Obtained Windows Operating System administrator certification

. SAP employee management software

Mary Kay Incorporated, Dallas TX 1986 -

1996

Administrative Coordinator, Global Operations Assistant/Fleet

Transportation

. Computer operations support for the global ASRS, the largest robotic

warehouse in Texas

. Developed and maintained Management for Excellence performance

reporting program

. Employee newsletter author On-Line at Mary Kay

. Established and lead Bright Ideas Quality Improvement program

. Developed and managed employee moral programs

. Provided dispatch and backhaul support for nationwide fleet

. Assisted with production of annual seminar with 50,000 attendees

. Safety Committee member six years

Wal-Mart Stores General Office, Bentonville AR

1979 - 1985

Purchasing Assistant, Merchandising

. Buyers and store purchase order support

. New store setup support

. Vendor communications

. Carrier communications

. Two years as vendor relations specialist prior to joining

merchandising

Education

AAS Multimedia/Graphic Design/Visual Communications - Dallas County

Community College (within 9 hours of completion), Phi-Theta Kappa, Honor

Society, Dean's List. Continuing education through local community college.

Additional fields of study - Information Systems, Technical Writing, and

Marketing.

Achievements/Recognition

. Transplace - Employee of the month 1994

. Transplace - Internal brand change creative received 2007 TMCA* Award

of Excellence

. Mary Kay - Silver Wings award recipient - outstanding employee

performance 1994

. Mary Kay - Employee of the month 1993, 1994 and 1995

. Educational - Recognized in multiple competitions for pencil sketch

and digital designs

. Educational - Video short production previewed at SXSW Film Festival

1998

Portfolio and references are available upon request. An extensive list of

written recommendations is available on LinkedIn - Charlene Annabel's

Profile

*Transportation Marketing & Communications Association

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