Manager Customer Service

Mark W. Leslie

**** ******** *****

Dublin, OH **017

614-***-**** markmlleslie@gmail.com________

Summary

More than fifteen years of management and senior management experience.

Proven ability to lead organizations, departments, divisions, teams and

projects. Extensive transportation background, including less-than-

truckload and truckload, regional and long haul operations. Greatest

strength is the ability to motivate, direct and mentor successful teams.

Milan Express, Inc. December, 2008 to November, 2009

Chief Operating Officer and Vice President of Operations

. Improved the operating ratio by 5.4 points YTD September, 2009 vs. YTD

September, 2008.

? 1st Quarter improvement was .47 OR points

? 2nd Quarter improvement was 5.64 OR points

? 3rd Quarter improvement was 10.05 points

. Improved shipments per P&D driver per day from 14.8 to 16.3.

. Improved dock shipments handled per hour from 4.3 to 5.2.

. Improved line haul load average by 21510 to 22497.

. Established system and operational goals, published weekly to all

employees that were key to driving results.

. Reduced cost by centralizing dispatch and customer service functions.

. Traveled nearly 50%, training, motivating and communicating with all

levels of employees.

. Key member of senior staff, planning strategy, providing direction and

leading 1100 employees of this $80,000,000 plus LTL division.

Alvan Motor Freight, Inc. October, 1997 to August, 2008

Vice President of Operations

. First year cost control program resulted in operating ratio

improvement of nearly 6 points from 105% to 99.3%.

. By the end of the second year, on-time delivery performance improved

from 95.2% to above 98.5%.

. Improved performance in every measured aspect of operations.

. Responsible for building Alvan's culture and reputation for

outstanding on-time service as evidenced by Alvan being recognized

nationally in 2006 by the Mastio Customer Value Study.

. Established programs, purchased tools, trained and motivated staff in

the process of creating a formal weighing and inspection program that

was generating $240,000 per month.

. Revenue grew from $60 million to $80 million in an eight year period.

. Moved 7 of 13 operations into larger facilities.

The Connection Company October, 1994 to September, 1997

Regional Operations Manager/Line Haul Manager

. Relocated a facility and redesigned the line haul and breakbulk

configuration resulting in a savings of a $1,000,000 per year in line

haul miles.

. Reduced labor to revenue by 17%.

. Reduced line haul empty miles by 24%.

. Planned and executed the integration of two acquired companies into

the operational network.

Spartan Central Express May, 1992 to July, 1994

Director of Operations, Eastern Region

. Improved operating ratio by 7.8 points during the first 12 months.

. Driver and dock productivity improved nearly 20%.

. Trained service center managers resulting in better planning and

reduced labor.

Director of Line Haul

. Redesigned the breakbulk network resulting in fewer line haul miles,

better service and better driver productivity.

. Redesigned driver payroll system reducing paperwork and non-productive

hours.

North Penn Transfer, Inc. April, 1990 to May, 1992

Vice President of Operations

. Defined organizational goals and won employee commitment for goal

achievement.

. Substantial cost reductions were realized through productivity

improvements, network reconfiguration, workman's compensation

management and quality control measures.

. Won concessions at the bargaining table while retaining the support of

the hourly staff.

Arrow Carrier (Holmes Transportation) June, 1989 to April, 1990

Vice President of Operations

. Joined Holmes Transportation as a Region Manager in July. The company

was purchased by Arrow Carriers later that month.

. Promoted to Vice President of Operations in November.

. Merged 46 terminals and 5 Arrow owned companies into one organization

of 23 terminals.

National Freight, Inc. September, 1987 to May, 1989

Division Manager

. Responsible for eight terminals in Pennsylvania, New Jersey, New York

and New England.

. Designed and implemented programs that brought about improvements in

tractor utilization, miles per gallon, system balance, shop

productivity and service.

. Increased driver force by 14% despite competitive industry conditions.

. Results consistently better than budget.

P*I*E Nationwide, Inc. June, 1983 to August, 1987

Director Line Operations Control

. Responsible for Central Dispatch staff, Intermodal Operations and Back

Haul Load procurement.

. Developed and implemented department systems and procedures and

designed computer programs that reduced system empty miles, driver non-

driving wages, benefit expense and outside fuel purchasing.

. Accountable for the department budget

. Contributed to the design of the transportation system, including

location and configuration of terminals, freight flow plans and

equipment deployment.

Line Transportation Manager, Memphis, TN

Line Transportation Manager, Irwin, PA

Line Transportation Supervisor, Toledo, OH

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