Quality Assurance Control

MARC E. NIXON

** ****** ****, ***. #** ( Montclair, NJ 07042

Cell: 301-***-**** or Home: 973-***-**** ( ***********@*******.***

LITIGATION SUPPORT MANAGER & ANALYST

Accomplished professional adept at overseeing all aspects of litigation

support duties, with a focus on problem solving, program management,

process development, and business analysis. Extensive knowledge and

experience in helpdesk support, providing assistance to attorneys,

paralegal, law clerks, and administrative support staff. Complete projects

within established timelines and set budgets. Perform extensive strategy

implementation, vendor negotiations, project scheduling, and team

leadership. Entrusted with achieving optimal utilization of human and

financial resources through proactive workflow planning and coordination.

Effectively define and implement targeted action plans to maximize

productivity and profitability while maintaining quality assurance levels

within Legal Technology.

CORE COMPETENCIES

Operational Development ( Team Leadership ( Software Applications ( Project

Logistics

Resource Allocation ( Quality Assurance ( Budget Development ( Research &

Analysis

PROFESSIONAL EXPERIENCE

Litigation Technology Specialist (Contract under the Friedman Williams

Group), March 2008-September 2008

CLIENT SITE: BINGHAM MCCUTCHEN LLP - New York, NY

Developed and integrated an efficient support team for the development,

maintenance, and implementation for frontline helpdesk support during

document reviews. Installed review software to designated computers,

including Attenex Patterns Document Mapper, Concordance FYI, and Kroll On

Track. Applied extensive technical proficiencies toward delivering superior

troubleshooting and problem resolutions. Performed a broad spectrum of

duties, including receiving and analyzing input data from user departments,

preparing instructions and schedule, and reviewing documents.

Diligently responded to system inquiries from user departments and perform

diagnostic routines; promptly troubleshot and resolved program

difficulties. Gathered and created project documentation including business

requirements, project plans, change requests, communications, and status

reports for all projects. Monitored systems usage and performance to ensure

proper allocation of resources. Updated staff and management as to system

and software issues. Facilitated and led communication meetings for various

stakeholders and executives. Effectively managed projects by integrating

various technology applications across different time zones.

Specific Accomplishments:

. Supervised attorneys and provided frontline helpdesk support during their

document reviews. This process began with the installation of the review

software to their designated computers from supervising counsel. Provided

the first line of assistance when it came to questions regarding

navigating through the software and troubleshooting problems that

occurred. Was the liaison between respective software companies helpdesk

service and attorneys for issues. Created a log to ascertain questions

that created a baseline if similar problems existed at specific times

during the day. The log served as a quicker method to answer questions to

attorneys, as a result keeping productivity high. Collaborated with other

specialists from regional offices to obtain data regarding performance

issues with the use of review software. The software review tools used

during the reviews were: Attenex Patterns Document Mapper, Concordance

FYI, and Kroll On Track).

. Assisted Senior Litigation Support Specialist & counsel in preparation of

case data. Provided troubleshooting to data that arrived in various forms:

Read only CDs, external hard drive (encrypted), USB flash drives, data

rooms. Performed quality assurance on large amounts of data arriving in

external hard drives before sending offsite to client. The formats the

data arrived in were tiffs, .DAT files, LOG files, OPT files and PDF'S.

If data was inconsistent, contacted vendor to expedite replacement data

as soon as possible to the firm.

. Assisted individuals from regional offices to prepare databases for

reviews. Worked extensively with a paralegal from the Hartford,

Connecticut office to create numerous databases from Concordance to

prepare for a document review. I was the primary contact with the vendor

used to obtain the necessary data for preparation to the existing and the

newly created databases. Advised paralegal for the best method used in

setting up the data in the databases and facilitated conference calls

among all parties. The conference calls were done out of urgency when

instructions were not properly followed by the vendor coming from myself

or the paralegal. The remedy for the mishaps was to retrieve data from a

data room accessed from the internet. Afterwards I would download it to my

computer, perform quality assurance and create or append databases.

. Provided litigation support for the in house attorneys on various

requests. I would burn copies of cd's whether data came directly from a

cd or a specific place on the firm's network. I would troubleshoot

questions from the attorneys about Concordance, Opticon, or Concordance

FYI. Answered questions about the process of retrieving Electronically

Stored Information (ESI) or

Electronic Data Discovery. Accessed data for attorneys on laptops in Lotus

Notes. The Lotus Notes information was in an .NSF file format that needed

to be opened for contents vital for their respective trials. Collaborated

with colleagues from another office to find correct procedures to open

files and view.

-Continued-

MARC E. NIXON ( Page 2 ( ***********@*******.***

PROFESSIONAL EXPERIENCE - Continued

Litigation Practice Support Consultant, October 2006- January 2008

PITNEY BOWES LEGAL SOLUTIONS (PITNEY BOWES, INC.) - New York, NY

Implemented and provided on-going support and administration of practice

support. Coordinated litigation support service needs and provided back-up

assistance to litigation support analysts located in other offices.

Utilized extensive industry experience to discern client goals and

objectives, train employees using mock data and databases, supervise WebEx

sessions with the hardware provider, and ensure software contained

necessary data imaging capabilities in Concordance and Opticon. Worked with

firm to establish firm-wide litigation support systems and practices,

including vendor management, selection and implementation of litigation

support and E-discovery technologies, creation and implementation of

effective practice support policies and procedures, and oversight of

Practice Support personnel. Ensured superior client service and

satisfaction, while maintaining strict quality control initiatives in

accordance with company goals and objectives.

Specific Accomplishments:

. Implemented methods of digital imaging services at onsite copy

centers for Pitney Bowes current client base. Pitney Bowes already

had a presence at their clients' firms to provide services of copy,

fax, and mail. I transferred my knowledge of litigation support from

an end-user technical background to a provider background. This was a

lengthy process that had to be carried out in stages due to

individuals' lack of knowledge and the role it has in the firm and

industry. The phases were to:

-Find out what individuals could apply their quick study ability

to learn

-Get them trained by using mock data and databases to review

-Set up and facilitate WebEx sessions with the hardware provider

(Ribstone or Ipro) to discuss its data imaging capabilities in

Concordance and Opticon,

-Obtained the trust and support of the clients Litigation

Support department to provide assistance in their tasks usually

sent out to a preferred vendor.

* Performed quality control over the requested tasks to ensure accuracy

before returning to the client. When the copy center received tasks from

a client's department, I would supervise the operator performing that

job. Quality Assurance was always stressed and carried out through the

phases of :

Job intake (instructions), physically reviewing what is in hand and

writing it down before completing, Testing out the finished product in

Concordance and Opticon before turning back to ensure accuracy, and

turning the project back in a timely manner. If time constraints could

not be met in a specific time frame, the party was immediately contacted

to look at an alternative time frame.

* Assisted in preparing workflow processes that were implemented out and

adhered to by both the client and the copy center. The processes were

methods and procedures drawn up on our end to detail how the digital

imaging tasks were to be performed. It was necessity because it ensured

accuracy and accountability on both parties when it came to details. When

a task came into the center the request sheet needed to be checked off

with what will be performed. There was an extra space for handwritten

instructions to provide guidance to the operators completing these

requests.

Litigation Support Analyst, May 2005- September 2006

SECURITIES AND EXCHANGE COMMISSION - ENFORCEMENT DIVISION (LABAT-ANDERSON,

INC.) - Washington D.C.

Performed a wide array of day-to-day activities, including developing and

integrating databases utilizing Concordance, Opticon, and IConect.

Processed large volumes of data and managed a wide array of different

projects by effectively communicating with internal clients and vendors.

Handled additional proofread raw data coming in the form of .DAT* OPT* LOG*

PST* EML* and *PDF, ensuring the completed project meets quality assurance

initiatives. Trained, supervised, and mentored junior staff members,

including monitoring new hires to ensure compliance with company policies

and procedures.

Document Management Analyst/ Technician, 2003-2005

ECOMPEX, Inc. - McLean, Virginia (February2005- April 2005)

ASPEN SYSTEMS CORPORATION (Department of Justice Contractor) -Washington,

D.C. (Dec.2003- February 2005)

Civil Division/Victims Compensation Fund for 911 Tragedies

Spearheaded project management and logistics by extensively analyzing staff

strengths and weakness and developing effective work schedules and project

assignments. Ensured successful planning, design, quality assurance, and

delivery of technology project deliverables. Provided ongoing support to

internal departments to identify points of failure on various

programs/processes, and recommend actions to improve process flow and

customer satisfaction. Worked with a team to develop preventative and

corrective action processes, as well as establishing quality control

measures. Performed extensive quality control, including testing hardware

for proper functioning capacity, ensuring ongoing litigation support was

accurate, maintaining accurate records of processed depositions on

Microsoft Excel Spreadsheets, and reviewing case files for accuracy.

EDUCATION, TECHNICAL SKILLS & TRAINING

B.S. Business Administration - Bloomfield College, Bloomfield, NJ

Diploma in Computer Information Systems - Strayer University, Washington,

D.C.

Concordance, Opticon, Attenex Patterns Document Mapper

iConect, IPRO e-Scan IT and IPRO iConvert, Ribstone

Telecommunications Software: WFA, LMOS, SOPDOE

Windows Formats, Oracle Fundamentals, SQL Fundamentals, PowerPoint, Excel

and Access

LIMS (Legal Information Management Systems)

Completed courses at Strayer University for Cisco Systems Certificate in

2002

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