Customer Service Manager

*** **** ******* **** • South Bend, IN *****

Phone 574-***-**** • Fax 574-***-**** • E-mail abm44n@r.postjobfree.com

Stacey Stanfield

OBJECTIVE

To acquire a part time position in a professional setting utilizing my experiences and further

broadening my job skill set.

PROFILE

A high-energy self starter with the ability to adapt easily to new concepts and responsibilities. Self

motivated; able to set effective priorities and implement decisions to achieve immediate and long term

goals and operational deadlines.

EMPLOYMENT

[ February 2000 – June 2009 ] South Bend Public Transportation

(TRANSPO) South Bend, Indiana

Staff Accountant

§ Process weekly payroll for 125 union employees. – Great Plaines Acct. Package

§ File all weekly/monthly/quarterly payroll taxes.

§ Process garnishments and other deduction payments.

§ Accounts Payable

§ Accounts Receivable

§ Collections

§ Assist controller with monthly G/L reconciliations and closings.

§ Assist controller with Bank Reconciliations and Board reporting.

§ Year End closings including processing W-2’s.

§ Benefits Administration, including COBRA

§ Transit grant administration, including writing new grants and filing quarterly grant

reports

§ Provide back-up coverage for front desk receptionist.

§ Track benefit days and discipline points.

[ July 1999 – January 2000 ] Corporate Staffing Resources

South Bend, Indiana

Staff Payroll Assistant

§ Processed weekly payroll and commissions for two affiliate companies.

§ Maintained all staff payroll files.

§ Assisted in the calculation of CSR staff payroll, commissions and bonus programs.

Coordinated deductions for wage garnishments and child support withholdings.

§ Updated various spreadsheets for the Payroll Manager.

[ March 1999 – July 1999 ](Promotion) Corporate Staffing Resources

. South Bend, Indiana

Administrative Assistant

§ Provide administrative support to companies IS Manager, Administration

Manager and Operations Technical Writer.

§ Assisted in the creation and production of CSR Staff Handbooks.

§ Assumed sole responsibility for staff directory and library.

§ Maintained and ordered company supplies.

§ Data entry of financial statements for Accounting Manager.

[ October 1998 – March 1999] Fashion Bug

Goshen, Indiana

Assistant Manager

§ Responsible for store opening and closing procedures

§ Store Displays

§ Cash Deposits

§ Employee Supervision and Discipline

§ Customer Service

§ Cash Register

[ February 1997 – July 1998 ] Speedway, Super America, LLC

. South Bend, Indiana

Store Manager

§ Operated a moderate sized C-Store.

§ Opened/closed store; handled customer service complaints and loss prevention.

§ Hire, train and schedule a staff of 7.

§ Direct sales floor activities.

§ Handle all merchandising, inventory control, ordering, cash control and maintenance

functions.

§ Coordinate special promotions and events.

§ Prepare daily sales reports and projections.

§ Assist in developing local marketing and advertising strategies.

§ Interact with corporate personnel at all levels.

Education

Currently pursuing Associates Degree in Business Administration

Ivy Tech State College South Bend, Indiana 48

Credit Hours Completed

South Bend Small Business Development Center

Quickbooks Training Class

IKON Learning Center South Bend, Indiana

Certificates in Microsoft Excel, Word and Access

Speedway School of Management Enon, Ohio

Completed training program in loss prevention, training, interviewing, giving performance reviews,

benefits, customer service and discipline.

Mishawaka High School Mishawaka, Indiana

Academic Honors Diploma

REFERENCES

Excellent references available upon request.

Contact this candidate