Customer Service
Resume:
Brian McNally
San Carlos CA 94070
*******@*****.***
Assets:
• Strong analytical, problem resolution and customer relations skills
• Extensive experience with Visa Card Payment Processing System
• Able to work independently and as part of a team
• Mainframe Knowledge
• MS Office
• 2002 Annual Gold Star Recipient
Work Experience:
Visa Foster City, CA 1999-2009
Technical Analyst
Responsible for second-level problem resolution of the Visa Network. Facilitated problem situations with
the appropriate management, support groups, and service partners as required. Documented all
analysis, problem identification, and correction of problems as well as tracking progress and implementing
the resolution to the problem. Assisted member banks with testing and certification of Visa Services and
online message format. Lead small groups of analysts from multiple disciplines in the trouble-shooting,
identification and correction of the system and service related errors in processing. Instrumental in
implementation of Visa Commerce. Worked closely with Product office on implementations for Visa
Account Updater.
Umax Fremont, CA 1998-1999
Senior Customer Support Analyst
Responsible for providing customer support for consumer and commercial scanners. Responsibilities
include technical support, trouble shoot software installation and configuration
Education
Bachelor of Arts Degree, Geography
California State University Chico
May 1982
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